Angie Macias, AAP, NCP
Technical Operations Manager
SESLOC Credit Union
Biography
I'm Angie Macias, and I've spent the last decade growing within my credit union - starting as a Teller, moving through Deposit Services, and Fraud & Systems, and ultimately identifying a structural gap in how our systems, vendors, and fraud controls aligned. In response, I partnered with leadership to design and formalize a Technical Operations function for my credit union. I now serve as Technical Operations Manager, leading the strategy and governance behind the work. I hold AAP and NCP accreditations and am currently pursuing the AFPP certification to expand my knowledge in Faster Payments and stay ahead of industry evolution. I am passionate about transforming complex operational challenges into practical, scalable solutions - from building fraud lifecycle workflows, member account review systems, designing cross-departmental processes, to implementing system governance and access control frameworks that enhance efficiency, strengthen security, and improve member experience. Being recognized for this award is an honor, and I remain committed to continuing to contribute to the future of payments and the growth of our industry.
How is the nominee propelling the industry forward?
I propel the industry forward by blending technology, fraud prevention, and operational strategy in a proactive and innovative way. By creating the Technical Operations function within my organization, I introduced governance frameworks and system based solutions that reduce fraud risk, improve cross-departmental collaboration, and create more efficient, member-focused processes. My focus extends beyond internal improvements - it's about demonstrating how we can all modernize payments while maintaining strong controls and regulatory alignment. Im passionate about helping institutions like mine stay competitve in the evolving payments landscape and about contributing to industry-wide conversations around modernization and risk management.
Where do you see the nominee succeeding in the future?
I see myself stepping into expanded leadership roles where I can continue bridging technology, payments, and operations at a broader scale. I'm committed to driving innovation in the payment space, while ensuring risk governance evolves alognside it. In the coming years, I plan to contribute to industry initiatives, mentor emerging professionals, and help shape best practices that benefit the broader credit union community. My goal is to lead initiatives that create measurable impact – not only within my organization, but across the payments ecosystem.