Mobile App FAQs

Make the most of your time at the conference. Download the mobile app.

Welcome to the mobile app 'how to' page! Below you will find answers to the most common mobile app questions and brief tutorial videos on how to utilize the app to its full potential. 

The Payments 2021 in-person event will become available in the Nacha Events app and on the web closer to he conference date.

The conference mobile app is available on iOS devices (iPhone, iPad), Android devices and in HTML5 (website). When using a Blackberry, laptop, or other device, please use the HTML5 website version, which performs as a website. If you downloaded Nacha Events at a previous Nacha event, you do not need to download the app again.

Search Nacha Events to download the app from the App Store, Google Play Store or access it from the web. Once you have downloaded the app it is ready to use. 

When you open the mobile app on your device, select Upcoming Events. You will see Payments 2021 listed. Tap the event to begin the download.

 

We strongly recommend that you create an account so you can utilize the in-app messenger, interact with fellow attendees using chat or matchmaking and schedule appointments with our exhibitors and sponsors. If you previously created an account at a prior event you do not need to create a new one, just log in to your existing profile to update your information. Allow the app to send you notifications and automatically update so that you will receive the most up-to-date information while attending the conference.

To set up your account as a first time attendee, tap Message Center, then enable your profile by moving the slider on the top right of the screen to the right (it will now appear green). A page will open prompting you to log in to your attendee account. Your username is the email address used to register for the conference.

Please Note: Attendees will be uploaded closer to the conference. You can still use the app fully without an active attendee profile.

From your profile page you can edit your information, add sessions, speakers and sponsors to My Favorites, and enable the chat feature, which will allow you to in-app instant message other attendees who  have also enabled the chat feature. Once you've enabled the chat feature and begin messaging other conference attendees your Message Center icon will alert you when someone has either responded to a message or initiated a conversation with you.

The app contains the full conference schedule, session presentations, a comprehensive list of attendees, sponsors and exhibitors, and is where important push notifications are sent. You are not required to download the app, however, it’s highly recommended.
In the schedule section you will find all events and sessions at Payments. Scroll down through each day to see what's happening at the conference. Select a session to view more information about it, including the session description, time, location and speakers. To learn more about the speakers, select their names.

You can filter the sessions by track by selecting the Tracks icon on the home screen and selecting the desired track from the list.
My Calendar is your personalized conference schedule. To add sessions and events, tap the star icon within each session description. A box will appear stating, "Adding this to your calendar, would you like a reminder?"  To access your agenda, select My Calendar at the bottom of the home screen or by opening your calendar on your personal device.

Presentations that have been approved for distribution by the speakers will become available in April and are accessible and printable from within the session profiles.
You have the ability to take notes and email them to yourself and others by utilizing this icon. Each session also contains a Take a Survey link. After the conclusion of each session you attend, please respond to the survey linked to that particular session.
You can find a speaker, exhibitor or sponsor by selecting either the Speakers, Exhibitors or Sponsors icons on the home screen. The lists appear in alphabetical order. Once you select a sponsor, you can add them to your favorites and make an appointment to meet with the on-site contact from the organization at a desired time. For exhibitor contact please use the links provided in the exhibitor section.

Bookmark a speaker or sponsor by tapping the star icon under their name on their profile page. This will add the company to your favorites. You can do the same for exhibitors on the exhibitor portal.
You can check in at their booth, map their location in the Exhibit Hall, favorite them and use the booth number to find exactly where inside of the Exhibit Hall their booth is located.
Find more information about this app in the "About This App" tab, which is accessible by selecting the wheel on the top right corner of the home screen.

If you are experiencing issues with app content and functionality prior to the conference please call 703-561-1100. Once on site, visit the Registration Desk for further assistance.