Contact Us & FAQs

Registered attendees should look out for an email from meetings@nacha.org approximately one week prior to the opening of the event. This communication will include your login and password information.

The URL for the virtual conference will be: https://remoteconnect.nacha.org/. Please be sure to whitelist this address and test your tech prior to the event.

If you still need help, you can visit the HELP page in the platform navigation. During the hours listed below, live support is available via:

• Chat by clicking on the green icon in the bottom right corner
• Video by entering the Help Desk video room from the Schedule page
• Phone by calling (855) 509-2599

Help desk hours are as follows. Times posted in Eastern Time:

May 16 — 10:00 AM-2:00 PM
May 17 — 1:00 PM-4:00 PM
May 18 — 10:00 AM-1:00 PM
May 19 — 4:00 PM-7:00 PM
May 20 — 12:00 PM-3:00 PM
May 23 — 9:00 AM-4:00 PM
May 24 — 9:00 AM-4:00 PM
May 25 — 9:00 AM-3:00 PM

If you don't receive your personal access information by Tuesday, March 18, please contact meetings@nacha.org or call 703-561-1100. You can also simply hit "Forgot Password" and reset your password. The email to reset your password will come from 'nacha2022' (no-reply@auth0user.net). 

It may take a few minutes to receive the forgot password email. Please whitelist this address (no-reply@auth0user.net) or check spam if you don’t receive this email.

If you register after 5:00 PM Eastern on Thursday, May 19, you may not have immediate access to the platform. However our team is working quickly to provide you access by no later than the next business day. Please note that you will have access to all session content for up to 90 days after the event.

If you continue to have issues logging into the platform or need more immediate assistance, please contact us at meetings@nacha.org.

The event will require a modern browser. We recommend using Google Chrome or Microsoft Edge. The platform will not support older browsers like IE 11 or below.

No. The BeSpeake virtual meeting platform powering Remote Connect has its own video room technology. These video rooms are not Zoom. They are web-based video rooms that are powered by AWS' Chime SDK cloud technology.

Your company may need to allow access to employees' cameras and microphones to participate in video meetings. Please check with your IT department.

 

More common issues:

• company blocks access to all sites except those explicitly allowed, i.e., new sites must be approved by IT
• company blocks access to laptop cameras and microphones
• company blocks access to cloud resources
• company has staff who are using older versions of browsers because of legacy software that requires older browsers
• staff have laptops that don't have cameras or speakers
• another application (Zoom, Teams, Meet) is using your device’s camera and microphone

Remote Connect is based on Eastern Daylight Time on the website. However your display on session times in the platform is displayed in whatever time zone your device is set to with times adjusted appropriately.

Nacha is committed to providing all meeting participants a safe, productive, and welcoming environment free from harassment, where participants are treated with respect and dignity.

It’s also important to note that the sharing of log-in information will not be tolerated and doing so could result in immediate ejection without refund.

For more information, please visit: https://payments.nacha.org/code-conduct-events

You can access session presentations via the Mobile App for 60 days. Access to presentations will be disabled on Tuesday, July 5, 2022. To download presentations from a specific session, locate and click on the detailed session description. Materials that Nacha does not have authorization to make available electronically are excluded. We will not be able to accommodate any requests to access session materials after Tuesday, July 5, 2022.

You will be able to download your professional photos from tondamckay.com/nacha-headshots approximately one week post event.

Smarter Faster Payments 2022 offers the following continuing education and recertification credits for your professional development. 

• Accredited ACH Professionals (AAP) – Eligible for 20 AAP Continuing Education Credits (Smarter Faster Payments) or 14 AAP Continuing Education Credits (Smarter Faster Payments Remote Connect)
• Accredited Payments Risk Professionals (APRP) – Eligible for 20 APRP Continuing Education Credits (Smarter Faster Payments) or 14 APRP Continuing Education Credits (Smarter Faster Payments Remote Connect)
• Approved for up to 18.4 CTP/CCM recertification credits by the Association for Financial Professionals.
• Approved for up to 13 FP&A recertification credits by the Association for Financial Professionals
• Continuing Legal Education (CLE) – Earn up to 6 CLEs Sponsored by Kelley Drye.*

*Kelley Drye is the CLE Accredited Provider for Nacha’s Smarter Faster Payments program and is an accredited provider of NY, IL, CA and TX CLE. Continuing legal education sessions will offer California, Illinois and Texas general credits and New York non-transitional credit only. In accordance with the requirements of the New York State CLE Board, this non-transitional, CLE program is not approved for newly-admitted attorneys within the first two years of admission to the Bar. CLE credits are available at Smarter Faster Payments only.