Contact Us & FAQs

Please review our FAQs or contact us if we can assist you.

Frequently Asked Questions

When can I register for Payments 2025 in New Orleans?

Registration for Smarter Faster Payments 2025 is now open. Please visit https://payments.nacha.org/register for more information and to register.

Does the Smarter Faster Payments conference offer continuing education credits?

Yes. Smarter Faster Payments offers Accredited ACH Professionals (AAP) and Accredited Payments Risk Professionals (APRP) 20 continuing education credits. Other professional education credits offered are pending. Contact [email protected] for more information.

What time zone will the in-person agenda be based from?

The in-person conference in New Orleans is based on Central Daylight Time on the website.

Where can I find out more about Nacha’s Code of Conduct?

Nacha is committed to providing all meeting participants a safe, productive, and welcoming environment free from harassment, where participants are treated with respect and dignity.

It’s also important to note that the sharing of log-in information will not be tolerated and doing so could result in immediate ejection without refund.

For more information, please visit: https://payments.nacha.org/code-conduct-events

Virtual Platform

When will I be able to access the virtual platform?

Registered attendees should look out for an email approximately one week prior to the opening of the event. This communication will include your login and password information.

When can I access session presentations and for how long?

Session content debuts according to the timed agenda. All participants can access session recordings on-demand for up to 90 days after the event.

What time zone will the agenda be based from?

Remote Connect is based on Eastern Daylight Time on the website. However your display on session times in the platform is displayed in whatever time zone your device is set to with times adjusted appropriately.

Phishing Advisory

Always be vigilant and look out for unsolicited spam attempts claiming to provide event-related data. Please note that Key Bookings is the official housing company for the Smarter Faster Payments Conference. Any other organization offering hotel rooms and claiming to represent Nacha, or the Payments Conference is not authorized to do so and should be reported via email to [email protected].

Get Answers

Have a question, comment or feedback about the conference? Please contact us at the email addresses below.

Registration Options
[email protected], 703-561-1100

Cancellation Policy
[email protected]

Exhibits & Sponsorships
[email protected]

Media Inquiries
[email protected], 703-561-3952

11951 Freedom Drive, Suite 1001
Reston, VA 20190
Phone: 703-561-1100