Contact Us & FAQs

Please review our FAQs or contact us if we can assist you. To maximize your user experience, we recommend you use Chrome as your browser.

Frequently Asked Questions


Smarter Faster Payments Remote Connect will offer the following continuing education and recertification credits for your professional development.
  • Accredited ACH Professionals (AAP) – Eligible for 20 AAP Continuing Education Credits
  • Accredited Payments Risk Professionals (APRP) – Eligible for 20 APRP Continuing Education Credits
  • Certified Treasury Professionals (CTP/CCM) – Approved for up to 17.6 CTP/CCM recertification credits by the Association for Financial Professionals
  • Certified Financial Planning & Analysis (FP&A) – Approved for up to 11.6 FP&A recertification credits by the Association for Financial Professionals
  • Continuing Legal Education (CLE) - Sponsored by Kelley Drye.*

*Kelley Drye is the CLE Accredited Provider for Payments 2021 and is an accredited provider of NY, IL, CA and TX CLE. Continuing legal education sessions will offer California, Illinois and Texas general credits and New York nontransitional credit only. In accordance with the requirements of the New York State CLE Board, this non-transitional, CLE program is not approved for newly-admitted attorneys within the first two years of admission to the Bar.

Session recordings are available for 90 days.
Smarter Faster Payments Remote Connect will be scheduled in Eastern Daylight Time.

Virtual Platform

This issue has been resolved. Below is a list of best practices for systems to ensure a smooth virtual event experience.

  1. We recommend using Chrome, Edge, or Firefox as an internet browser. Internet Explorer is a deprecated browser that even Microsoft is no longer supporting. Because of its legacy status, some advanced features may not work well when used in Internet Explorer. As such we cannot guarantee full support or functionality inside of Internet Explorer.
  2. Users should also make sure to enable javascript on their browsers, and ensure that any firewalls or security protocols allow chat functionality, and video streaming. Additionally, disabling any pop-up blockers and ad-blockers is recommended when using Hubb
  3. Users should have an internet connection that can reliably stream HD videos. It is recommended internet speeds meet or exceed 5mbps download and upload speed

Still having issues? Please review this important information.

If you are registered, look out for an email from on Friday, Aug. 20 with instructions on how to login and setup your profile and privacy settings. This login can only be used by the registrant and cannot be shared. The link to set your login credentials is single use.
You should have been prompted to set up your password when you logged in for the first time. If you are not sure about your password, please select "Forgot Password" on the login screen for assistance. You can also get assistance from the Technical Support chat button located on the bottom right corner of the login screen. NOTE: If you never set up your account, the reset password function will NOT work.
Yes. Yes, you can chat with attendees in session chat boxes or setup attendee-to-attendee meetings using your Zoom, RingCentral or Microsoft Teams links. You can set up meetings with attendees by using the Meetings or Attendees tab. You can also set up meetings with exhibitors using those tabs or via the exhibitor's virtual booth. You will not need your own link to set up a meeting with an exhibitor.


  • A calendar invite will be sent to you and any attendee(s) you invited to the meeting.
  • Do NOT forward the meeting invite to anyone as they will not be notified if any changes are made.
  • When someone sets up a meeting invitation with you, the email will come from Please be sure to whitelist this email address.
When adding a session to your schedule, the platform will also add the session to your "My Schedule" button located in the left navigation. If you then select, +Add to my personal calendar, you will receive an email calendar invite from
If you don’t receive an email on August 20 (or the day you register if after August 20), please reach out to the Technical Support chat box at which will appear as a box on the bottom right corner of the login page. The hours available for Technical Support are: 7:30 AM – 5:30 PM ET, Friday, Aug. 20 and Monday-Thursday, Aug. 23-26. Questions regarding your registration should be directed to or call 703-561-1100.
In order to ensure immediate access to Remote Connect 2021’s virtual platform, please register by 4:00 PM EST on Thursday, August 19. Any registrations received after this time will be processed as soon as possible but may experience a delay of up to 4 hours in receiving session and attendee access to the virtual platform. No registrations will be processed over the weekend. 
Sessions that have been completed will be available for replay the next day. 
We accept substitution requests in writing only to Substitution requests received after 4:00 PM ET on Thursday, August 19 may experience a delay in access to the platform. With session recordings available for 90 days after Remote Connect you can still see any sessions you may miss live.
Collect badges and earn points by performing the specific activities listed such as setting up your profile, scheduling a meeting with an exhibitor and completing the overall event survey. Drawings from those with the highest points earned will be held during the Lunch with Exhibitors on Thursday for gift cards totaling $2,000!
When setting up your profile, review your privacy settings as well.
  • "Send me email notifications"—we suggest that you keep this checked so that you don’t miss any important notifications from Nacha. If unchecked, you will also miss adding sessions and meetings to your external calendar.
  • "Show my profile in the community"—it’s important to keep this checked for engagement, networking and to participate in the gamification. NOTE: if you opted out of having your information shared with sponsors and exhibitors, sharing your profile does not negate that request.
  • “Allow other people to request meetings with me”—this option allows other attendees and exhibitors to request meetings with you. If you uncheck this box, you can still request meetings with exhibitors.
  • “Show my schedule in the community”—this allows others who are looking to connect with you to see which sessions you’re attending or when they can request a meeting with you.
Your privacy is important to us. For further information on our privacy policies, please visit and
Invitations have already been sent for these special events and additional guests cannot be added. If you were invited to one of these events and have a question about your participation, please contact
During the event dates of Remote Connect, attendees, speakers and exhibitors have opportunities to engage in the following areas:
  • Orientation — The agenda starts off with this event that includes a tour of the virtual platform and all education and networking opportunities to customize to your personal schedule.
  • Session Chat — Connect with fellow attendees during sessions.
  • Attendee-to-Attendee meetings
  • Deep Dives — Enjoy these presentations on top trending industry topics.
  • Lunch & Learns — Select lunches allow you to connect with Nacha’s President & CEO, Nacha Rules, Risk and Relations subject matter experts and more.
  • Exhibit booths — Interact with featured fintech solution providers.
  • Invitation-Only Receptions — Invited guests only will gather to celebrate achievements and rekindle connections at the Chairperson's Leadership Event and the AAP/APRP Special Event.
Yes. Plan your attendance. In the platform you can save sessions, events and meetings to your personal schedule. To learn more, join us for the Orientation on Monday, Aug. 23 which includes a tour of the platform.
All presentations can be accessed in the session room.
View demos. Setup face-to-face meetings. Join a live meeting room, check out exhibitor collateral or chat with representatives to get answers to your questions. And bonus, there's a game with a chance to win prizes!
Connection is key. Don’t be an icon. Share your profile in the community and let us see who you are.

Recommendations for expanding your attendee experience:

  • Upload a photo.
  • Review and open up your privacy settings
  • Participate in gamification to earn badges and earn prizes.
Nacha is committed to providing all meeting participants a safe, productive, and welcoming environment free from harassment, where participants are treated with respect and dignity.

It’s also important to note that the sharing of log-in information will not be tolerated and doing so could result in immediate ejection without refund.

For more information, please visit:

Get Answers

Have a question, comment or feedback about the conference? Please contact us at the email addresses below.

Registration Options, 703-561-1100

Cancellation Policy

Exhibits & Sponsorships

Media Inquiries, 703-561-3952

2550 Wasser Terrace, Suite 400
Herndon, VA 20171
Phone: 703-561-1100 Fax: 703-787-0996