Attendee Experience

What’s new at Payments 2020? Why should you attend? Whether you’re from a financial institution, government or corporate organization, fintech solution provider, or a payments industry legal counsel, you should explore why you need be at the conference that offers world-class payments education and networking opportunities.

Education by Audience New to Payments? Save on Your Registration Convince Your Boss Attorney Registration Offers

New Main Stage Event

Watch and Feel the Excitement

payments connection

The Payments Connection

It may not be the Love Connection, but it’s the Payments Connection! Attendees are sure to enjoy a new event on the main stage that makes the match between a business and one of five fintech solution providers. Who will make the best connection with trending payments industry solutions? Conference host Adam Mamawala will emcee this event, which is sure to be memorable.

Sponsors include:

Two New Educational Session Tracks

Hear about the
flow of information

Information track

Innovations in Information

Payments is much more than the ability to exchange funds. In fact, the messaging that flows with payments, allowing receiving parties to reconcile data and use the information to better enable business practices, is what truly makes electronic commerce a thriving business. Sessions in this track focus on information flow and exchange of messages with payments, process improvements, and enhanced capabilities by using information with payments.

Sponsored by


Listen to the stories

new track

Practical Strategies, Real Results

Sessions in this track focus on topics related to organizational goals, sound business practices, systems modernization, payments convergence and implementation planning for products, services and processes. Content includes research results, proven ideas and solutions, and future approaches to evolving workplace and industry needs.

Three New Educational Formats

Propose your questions



These sessions allow the attendee to submit questions to speakers — either in advance or in person — to ensure the speaker addresses the topic in a way that answers top-of-mind questions. Attendees will use the conference mobile app to answer polling questions in advance of the session so that speakers may demonstrate how well they know the audience. Polls will also be used during the session to allow speakers to "quiz" the attendees about the topic of the session.

Help Facilitate Discussion



Similar to Quizbowl sessions, the use of audience-supplied questions helps facilitate discussion during the session. Audience members will be invited to drop a question in a bowl on stage and, following the brief presentation, speakers will draw questions from the bowl to answer and engage in conversation with co-presenters and audience members to explore the answers and how the conversation relates to the topic.

Participate on your feet


Exercised Learning

This highly interactive format essentially involves voting with your feet. Using a session room set in table rounds presenters will introduce the over-arching topic of discussion with a short presentation including questions that will be answered during the session. During the presentation two or three subtopics will be introduced and audience members will be asked to proceed to the section of the room pertaining to the subtopic of most interest to them.

New audience-focused learning
venue in the exhibit hall

collaboration center

Collaboration Center

This new area on the exhibit hall floor brings together industry stakeholders for an environment of learning, networking, and exchanging of ideas on valuable topics specific to a targeted audience. These groups will include fintechs, corporate end users, payments professionals with five years or less experience, small-to-medium sized financial institutions and government agencies. Space is limited.

Sponsored by

Monday, April 20

Fintech to Fintech: What’s Working for You?

10:25 AM-11:15 AM

Moderated by a member of the Payments 2020 Conference Planning Committee, this session is for fintechs, by fintechs. Attendees have a lively discussion on the top-of-mind topics within the fintech community. What are the strengths and weaknesses of your partnerships with industry organizations? How can they be improved? No matter for discussion is too small, this is your chance to engage with your fellow fintech providers and walk away with new ideas on how to succeed in the evolving payments space.

Moderated by: Shawn Princell
President, Cash Flow Solutions Inc.

Briefing: Rethinking B2C Disbursements to Experience Business Growth

11:20 AM-11:45 AM

Today’s culture is increasingly on-demand. And with this trend comes growing pressure from consumers to receive business-to-consumer (B2C) disbursements more quickly. According to new research, companies would be well-served by meeting this demand. This briefing session shares data found from recent survey and discusses the various ways faster payments provides opportunities for business growth.    

Questions answered in this session:

  1. How do consumers want to receive payments from businesses today?
  2. Which faster payments solutions do consumers prefer most for disbursements?


Curtis Webb
Vice President, Emerging Payments - Product Management, MetaBank

At the Beginning: A Path for New Payments Professionals

12:25 PM-1:15 PM

The amount of change happening in the payments space is constant, it’s hard to keep up. And when you’re new to the industry, staying on top of the changes while trying to navigate a clear career path can be downright daunting. Join other industry newbies and learn from seasoned payments professionals about succeeding in an ever-evolving space.

Moderated by: Jen Wasmund, AAP, CTP, NCP
Senior Manager, Enterprise Payments Risk Management, Capital One

Stories from the Corporate World

3:25 PM-4:15 PM

Corporate attendees, would you like some one-on-one time with other end users? Attend this session in the Collaboration Center and your wish is our command. Driven by discussion between corporate end users, the goal of this session is to provide attendees with a chance to learn from one another on ways to improve the corporate experience in payments. What has been working for your organization? What could be going better? And what still does not seem to have a solution in sight? Share your stories and receive feedback from your peers.

Moderated by: Julia Hager
Enterprise Billing Manager, Allstate Insurance Company

Tuesday, April 21

Making the Most of Your Resources: Small & Medium FIs

9:35 AM-10:25 AM

Resources are precious, especially if your financial institution is small or medium in size. How do you make the most of what you have? What are ways to push beyond any current restraints? Other small and medium size FIs have been there, now is your chance to learn from them. Take solutions back to your institution that will propel you forward with the industry, not get stuck behind. Bring your questions and prepare to engage in lively conversation.

Moderated by: Brian Dao, AAP
Assistant Vice President, Electronic Payments, Commerce Bank

Assembling & Retaining Top Talent in the AI World

10:30 AM-11:20 AM

Drawing from the analysis of nearly 80 AI vendor products in banking, and nearly 50 internal AI initiatives at large financial institutions, the speaker explores the difference between AI hype and real ROI in payment tech. This briefing uses visual elements to highlight AI's impact on payment processes, and unearth critical near-term trends that banking and finserv leaders need to know.    

Questions answered in this session: 

  1. How can your organization attract and retain employees from younger generations to ensure continuity of institutional knowledge? 
  2. How can data tracking methodologies be used to assess employee contributions to your organization?


Nicole Meyer
Founder & Managing Partner, The Meyer Partnership

Making Sense of Regulatory & Legislative Changes

1:15 PM-2:05 PM

If you work for a government agency, make sure you attend this session. As the payments industry continues on a fast path towards new and changing payments mechanisms the regulatory requirements are called into question as to what applies to whom, how the pace of regulatory changes don’t necessarily move at the same speed, and how the ever-evolving political landscape might impact the environment. This session brings together federal, state and local government agency stakeholders to discuss the effect of emerging innovation in payments.

Moderator to be announced

New for legal professionals

legal offers

Attorneys can Earn CLEs and Register at a Discounted Rate

Kelley Drye is the CLE Accredited Provider for Payments 2020 and is an accredited provider of NY, IL, CA and TX CLE. Continuing legal education sessions will offer California, Illinois and Texas general credits and New York non-transitional credit only. In accordance with the requirements of the New York State CLE Board, this non-transitional, CLE program is not approved for newly-admitted attorneys within the first two years of admission to the Bar.

Participants can attend the CLE eligible sessions only for no charge however, you will not be permitted to attend any other conference sessions or events. Upgrade your registration at the current available rate and attend the full conference. And if you’ve never attended Payments, you may register for the full conference for only $995. Contact for more information.

View CLE Sessions