All times listed are Eastern.

Monday, August 23

11:00 AM
11:00 AM - 12:00 PM (1 hour)

Mapping Customer Personas & Client Co-Creation Strategies

The COVID-19 pandemic has forced companies to come up with fast and creative product solutions that understand customer needs and prioritize those needs against challenges related to corporate reso

Event
Remote Connect
Track
Practical Strategies, Real Results
T
Thomas Lopes
Product Section Manager
People's United Bank, N.A.

Tuesday, August 24

11:10 AM
11:10 AM - 12:10 PM (1 hour)

COVID-19 Pandemic and Payment Operations in the Financial Industry

Financial institutions discuss how they handled COVID-19 as it relates to economic impact payments, operations, payments fraud, remote working, retail branches and the shift in their customer or me

Event
Remote Connect
Track
Practical Strategies, Real Results
K
Kim A. Bruck, AAP
ACH Program Manager, Payment Program & Initiatives
Desert Financial Credit Union
S
Sharla Reed, AAP
VP, Electronic Banking Dept. Manager
Savings Bank of Mendocino County
03:20 PM
03:20 PM - 04:20 PM (1 hour)

(B2B) Money Can No Longer Move in Mysterious Ways

Last year’s pandemic exposed some industry inefficiencies, as well as decades-long inertia associated with the lack of global B2B payments innovation.

Event
Remote Connect
Track
Practical Strategies, Real Results
03:20 PM
03:20 PM - 04:20 PM (1 hour)

Cash Visibility: Efficiency and Resilience through Digitization

In today's cash supply chain, the U.S. relies on paper and physical signatures to document cash package transfers between supply chain partners.

Event
Remote Connect
Track
Practical Strategies, Real Results
R
Robert Bujas
Senior Manager
Federal Reserve Bank of San Francisco
R
Rebecca Morgan
SVP, Cash Industry Relations and Initiatives
Bank of America Merrill Lynch
04:30 PM
04:30 PM - 05:30 PM (1 hour)

Facing the Digital Transformation in Community Banking

As digital transformation accelerates in the bill pay space, it has never been more important for community banks and credit unions to keep up with changing consumer expectations and needs, as well

Event
Remote Connect
Track
Practical Strategies, Real Results
R
Roy Spinelli
VP, Business Development
Transactis, a Mastercard Company

Wednesday, August 25

12:20 PM
12:20 PM - 01:10 PM (0 hours 50 minutes)

LUNCH & LEARN: The Art of Successful Payments System Innovation

Attend an in-depth discussion on a model for payments system innovation and the key characteristics payments innovators should embrace to maximize the potential for success in a very competitive ma

Event
Remote Connect
Track
Practical Strategies, Real Results
03:20 PM
03:20 PM - 04:20 PM (1 hour)

Payment Chaos: How to Navigate the Changing Landscape

With all the new payment methods that have been introduced in the past few years, customer confusion is one of the side effects of that change.

Event
Remote Connect
Track
Practical Strategies, Real Results
R
Robert Abrams
Global Business Owner, Accounts Payable Disbursements
Amazon.com
T
Tim Ruhe
VP, Strategy & Partnerships
Fiserv