All times listed are Eastern.

Tuesday, August 24

10:00 AM
10:00 AM - 11:00 AM (1 hour)

Tuesday Opening Keynote

Be motivated by our opening keynote, Carla Harris, who pulls from personal experiences to give advice on what you need to achieve.

Event
Remote Connect
Track
Keynotes
Carla Harris photo
Carla Harris
Vice Chairman, Managing Director and Senior Client Advisor
Morgan Stanley
11:10 AM
11:10 AM - 12:10 PM (1 hour)

Accelerating Innovation Through Partnership

What does the smart deployment of technology, strategic partnerships, and an adaptive organizational culture have in common? Each is important to business success.

Event
Remote Connect
Track
Disruptive Ideas & Technologies
C
Christopher Clausen
Director, North American Payments & Transactional Solutions
Deluxe Corporation
J
Joseph Proto
Chairman and Chief Executive Officer
Transactis, a Mastercard Company
11:10 AM
11:10 AM - 12:10 PM (1 hour)

Federal Reserve Town Hall

Panelists discuss new developments that are forthcoming from the Federal Reserve as it transitions to an enterprise-focused organization for Federal Reserve Financial Services, in order to meet the

Event
Remote Connect
Track
Smarter Payments Experience
S
Shonda Clay
Chief of Customer and Industry Engagement, Federal Reserve Financial Services
Federal Reserve Bank of Chicago
M
Mark Gould
Chief Payments Executive, Federal Reserve Financial Services
Federal Reserve Bank of San Francisco
T
Tracy Harrington
Chief Information Officer, Federal Reserve Financial Services
Federal Reserve Bank of Chicago
R
Roger Replogle
Chief of FedCash Services, Federal Reserve Financial Services
Federal Reserve Bank of San Francisco
C
Cheryl L. Venable
Chief of Payments Operations, Federal Reserve Financial Services
Federal Reserve Bank of Atlanta
11:10 AM
11:10 AM - 12:10 PM (1 hour)

B2B Meets B2C: Because Businesses Pay People, Too

Businesses, financial institutions and fintechs have all been incredibly focused on finding and creating solutions that automate B2B and supplier payments.

Event
Remote Connect
Track
Corporate & End User Perspectives
B
Brian Greehan
Vice President Sales & Channel Partner Execution
Bottomline Technologies, Inc.
J
Jim Stanley
Senior Business Subject Matter Expert
Conduent
11:10 AM
11:10 AM - 12:10 PM (1 hour)

COVID-19 Pandemic and Payment Operations in the Financial Industry

Financial institutions discuss how they handled COVID-19 as it relates to economic impact payments, operations, payments fraud, remote working, retail branches and the shift in their customer or me

Event
Remote Connect
Track
Practical Strategies, Real Results
K
Kim A. Bruck, AAP
ACH Program Manager, Payment Program & Initiatives
Desert Financial Credit Union
S
Sharla Reed, AAP
VP, Electronic Banking Dept. Manager
Savings Bank of Mendocino County
11:10 AM
11:10 AM - 12:10 PM (1 hour)

Digital Payments: The Engine Behind the Future of Work

With COVID-19 accelerating the need for digital-first payments as organizations re-examine their payments practices to accommodate hourly, remote and gig workers, the future of work involves employ

Event
Remote Connect
Track
Smarter Payments Experience
C
Cecilia Frew
SVP, Head of North America Push Payments
Visa Inc.
12:20 PM
12:20 PM - 01:10 PM (0 hours 50 minutes)

LUNCH & LEARN: 10, 60, 95: What Do They All Mean?

While consumer and corporate ACH disputes may be everyday occurrences, financial institutions must comply with both Regulation E and the Nacha Operating Rules when responding to account holder alle

Event
Remote Connect
Track
ACH