Jen Wasmund, AAP, APRP, CTP
Director, Enterprise Payments Risk Management
Capital One


Jen currently leads three of Capital One’s Operational Risk Oversight Programs, including Payments Risk Management, providing leadership to her team to oversee and effectively challenge payment-related risks, processes, and controls, and adherence to payment network requirements across the company. Jen’s role also includes developing payments risk reporting through key risk indicators and risk appetite metrics, while also ensuring timely escalation of payments risk topics across all levels of the organization. Her team also oversees Capital One’s payments risk governance framework. She is also an active and visible member of the payments industry, having served on many of Nacha’s committees, including several years as a TPI Board of Regents member, Rules and Operations Committee participant, and Risk Management Advisory Group (RMAG) member. Jen is also the current Chairperson of the Accredited Payments Risk Professional (APRP) Oversight Panel.

Before joining Capital One in 2017, Jen was the Vice President of Education and Compliance at UMACHA, one of the country’s Payments Associations. During her tenure, Jen served as a national presenter on topics related to the Nacha Operating Rules, payments risk, and a variety of audit, compliance, and operations topics. She conducted compliance services across the country, evolving UMACHA’s audit and risk assessment practices, and redesigning the association’s education and consulting products. Before UMACHA, Jen gained experience in retail and treasury management products, risks, and compliance considerations for Remote Deposit Capture, ACH Origination, bill pay, debit cards, merchant processing, and online banking systems with a community bank in Wisconsin.

Jen earned her Bachelor of Science in Business Administration with a focus on Accounting and Finance from the Olin School of Business at Washington University in St. Louis. She is an Accredited Payments Risk Professional, Accredited ACH Professional, Certified Treasury Professional, and National Check Professional.

How is the nominee propelling the industry forward?

At Capital One, Jen’s role as a senior leader in payments ensures that Capital One’s payments services and processes are well-managed, efficient, and poised for growth. She has influenced Capital One leadership to reduce risk in operations across the company, while also investing in innovation across all of Capital One’s lines of business. Jen’s ability to influence executive leaders has created a lasting impact in Capital One’s ability to change banking for good through payments. Her unique ability to understand how payments work, and how they interact with risk frameworks and governance, has transformed Capital One during her tenure. Jen and her team in second line risk management have been recognized multiple times with Capital One’s top honor, the Circle of Excellence, for their contributions to new product and service launches across multiple payment rails.

Outside of Capital One, Jen shares her time and payments experience with other industry leaders at payments events, such as The Payments Institute, in addition to several other banking forums as a subject matter expert. Jen is an amazing leader who lives for those “light bulb” moments to help others learn about payments through her training sessions and interactions, always striving to leave her colleagues or audiences with something memorable and actionable to help propel the industry forward.

As her role as a payments and operational risk leader has evolved over the last several years, Jen continues to invest her time, knowledge, and energy to help hundreds of professionals achieve their career goals and manage payments risk through her time on the Accredited Payments Risk Professional (APRP) Oversight Panel. Her passion for education, personal vision of how payments can enable financial success for all customers, and understanding of complex risk management topics have benefitted countless organizations and emerging leaders throughout the financial services industry.

Where do you see the nominee succeeding in the future?

Jen is poised to continue excelling as a leader in the financial services industry. As a lifelong learner, she is positioned for continuous growth, with a truly unique ability to acquire in-depth expertise in various areas. Her talent for understanding a large amount of complex information and ability to distill the details into actionable, relatable themes is a superpower in a dynamic space such as payments. Jen couples this with strong leadership skills in engagement, listening, and establishing a healthy, candid, and authentic feedback loop with all of her business partners and leaders—another attribute that sets her apart. Jen excels in developing visionary strategies, motivating individuals and teams to achieve goals, and driving innovation in education and risk management for all payment systems.

Beyond her personal strengths, Jen’s selfless commitment to developing others, including her direct teams, colleagues, and industry peers, is yet another form of investment in the resilience and effective management of various payment systems. Through coaching, mentorship, and empowerment, Jen continues to cement her role as a driving force in the payments industry by developing and inspiring the next generation of payments leaders.

Jen’s demonstrated record of success in operational risk at Capital One has also opened new pathways for her to take on new risk management challenges. While payments will continue to be at the core of Jen’s next chapter as a leader, she is also taking the lessons she’s learned through establishing new, versatile, and best-in-class payments governance frameworks, and applying them to the enhancement of Capital One’s international risk management framework. Her positivity, authenticity, and drive for excellence and innovation in payments and risk management have set Jen apart throughout her career so far, and will continue to do so for years to come.