Mobile App FAQs

Mobile App FAQs

Make the most of the your time at the conference. Download the mobile app

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Welcome to the mobile app 'how to' page! Below you will find answers to the most common mobile app questions and brief tutorial videos on how to utilize the app to its full potential. 


How can I download the app and enter the PAYMENTS 2018 event?

The conference mobile app is available on iOS devices (iPhone, iPad), Android devices and in HTML5. When using a Blackberry, laptop, or other device, please use the HTML5 version, which performs as a website. Search NACHA Events to download the app from the App Store, Google Play Store or access it from the web. Once you have downloaded the app it is ready to use. 

When you open the mobile app on your device select Upcoming Events. You will see PAYMENTS 2018 listed. Select the event to begin the download.

*If you downloaded NACHA Events at a previous conference you do not need to download the app again. 

Do I need to create an account or sign in?

We strongly recommend that you create an account so you can utilize the in-app messenger, interact with fellow attendees and schedule appointments with our exhibitors and sponsors. If you previously created an account at a prior event you do not need to create a new one, just log in to your existing profile to update your information. Allow the app to send you notifications and automatically update so that you will receive the most up-to-date information while attending the conference.

To set up your account as a first time attendee, tap Message Center, then enable your profile by moving the slider on the top right of the screen to the right (it will now appear green). A page will open prompting you to log in to your attendee account. Your username is the email address used to register for the conference.

From your profile page you can edit your information, add sessions, speakers and sponsors to My Favorites, and enable the chat feature, which will allow you to in-app instant message other attendees who  have also enabled the chat feature. Once you've enabled the chat feature and begin messaging other conference attendees your Message Center icon will alert you when someone has either responded to a message or initiated a conversation with you. 

At this time 2018 conference attendees will not be uploaded until April. You can still use the app even if your attendee profile hasn't been created yet.

What is the Schedule section of the app and what can I do in this section?

In the schedule section you will find all events and sessions at PAYMENTS 2018. Scroll down through each day to see what's happening at the conference. Select a session to view more information about it, including the session description, time, location and speakers. To learn more about the speakers, select their names.

You can filter the sessions by track by selecting the Tracks icon on the home screen and selecting the desired track from the list.

What is My Calendar and how do I add sessions?

My Calendar is your personalized conference schedule. To add sessions and events, tap the star icon within each session description. A box will appear stating, "Adding this to your calendar, would you like a reminder?"  To access your agenda, select My Calendar at the bottom of the home screen or by opening your calendar on your personal device.

How do I access presentations?

Presentations that have been approved for distribution by the speakers will become available in April and are accessible and printable from within the session descriptions.

How do I review a session?

You have the ability to take notes and email them to yourself and others by utilizing this icon. Each session also contains a Take a Survey link. After the conclusion of each session you attend, please respond to the survey linked to that particular session.

How do I find and contact a speaker, exhibitor or sponsor through the app?

You can find a speaker, exhibitor or sponsor by selecting either the Speakers, Exhibitors or Sponsors icons on the home screen. The lists appear in alphabetical order. Once you select a sponsor, you can add them to your favorites and make an appointment to meet with the on-site contact from the organization at a desired time. For exhibitor contact please use the links provided in the exhibitor section.


How do I note that I like a speaker, exhibitor or sponsor?

Bookmark a speaker or sponsor by tapping the star icon under their name on their profile page. This will add the company to your favorites. You can do the same for exhibitors on the exhibitor portal.

What can I do on the exhibitor profiles?

You can check in at their booth, map their location in the Exhibit Hall, favorite them and use the booth number to find exactly where inside of the Exhibit Hall their booth is located.

I have more questions. Where can I find more information?

Find more information about this app in the "About This App" tab, which is accessible by selecting the four lines next to the homescreen icon.

If you are experiencing issues with app content and functionality, please stop by the Mobile App Help Desk in the registration area for assistance.