Spotlight Session: The Human Element of Fraud

In the payments world, we talk about and fight fraud daily. There are good guys & bad guys battling it out over billions of dollars annually in both losses and investments. If it seems like a never-ending game of chess, well it is. Sadly, there is an even more nefarious and growing element, which is the role of organized crime and human trafficking in the execution of fraud attacks. From forced labor staffing calls centers with the purpose of executing the crimes, to the riches of the same being used to finance the trafficking of even more humans. This is the truly the ugliest underside of financial crimes that warrants understanding, acknowledgement and action by the payment’s community to play a role in thwarting their success, growth and impact on human lives.