Reimagine the Customer Experience by Rethinking Payments

Imagine having to refund fees to an unhappy customer. Now imagine that unhappy customer’s growing frustration when you mail them a check. Serving 2 million customers a year even with outstanding customer satisfaction scores, it’s easy to see how that kind of frustration could hurt your bottom line. Understanding the consumer experience and evolving to stay ahead of expectations is paramount for businesses seeking to thrive. In this session, speakers lead a discussion about how immediate payments helped to streamline processes, improved the user experience and increased customer satisfaction. Through cases studies and expert discussion attendees are provided strategies for adapting to changing expectations and creating seamless payment experiences that enhance customer satisfaction and retention while also improving internal operational efficiencies.