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The New Era of Smart Payments and Billing: Instant, Intelligent, and Integrated


Date 02:30 PM - 03:20 PM (0 hours 50 minutes)
Wednesday, June 12
Faster Payments Experience
Remote Connect

In the new era of generative AI, the future of billing and payments is at an inflection point, shifting to instant, intelligent, and integrated systems. This shift is driven by the rapid advancement and integration of Machine Learning (ML), Large Language Models (LLMs), and Electronic Bill Presentment and Payment (EBPP) technologies. These innovations are not only transforming the way businesses interact with their consumers (B2C) but also reshaping the dynamics within B2B.

This session will delve into the current market trends and preferences, highlighting how AI and ML technologies, including LLMs, are becoming integral in automating billing directories, streamlining bill payment processes, and ensuring instant payments. Speakers will explore the potential of these technologies to offer personalized billing experiences, predictive billing, and payment solutions that cater to the unique needs of each customer segment, whether in B2C, B2B, or B2B2C contexts.


Jose Lobez
Jose Lobez, PhD
Vice President, Global Artificial Intelligence and Data Innovation