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It’s a New World! How Does the Updated Payments Landscape Adjust to Fit The New Workforce Dynamic?


Date 08:00 AM - 08:50 AM (0 hours 50 minutes)
Wednesday, May 08
Practical Strategies

The payments industry is experiencing unprecedented transition regarding new product implementations and functionality as the industry is experiencing major transitions with new product implementations and functionality. At the same time, we have five different generations in the working population. As baby boomers begin to retire, there are questions surrounding current product offerings, legacy technologies, and institutional knowledge. This panel will briefly outline the five generations that are present in the current workforce, before taking a more prescriptive perspective into the payments industry, legacy payments, and technologies being used currently and those being considered for the future. Additionally, how millennials and Gen Z have shaken up the corporate workplace, while also shaping strategies around future adoptions, implementations, and product offerings.


Irfan Ahmad
Managing Director, Head of US Payments
Bank of America N.A.