Fostering Talent as Generations Collide in the Workforce

Generational differences are coming to a head in today’s workforce, which now encompasses four generations: boomers, Gen X, millennials, and Gen Z. This dynamic impacts payments operations teams, which must harness this diversity without creating friction. Financial institutions are grappling with one of the toughest hiring environments in recent history, and these challenges are expected to continue, meaning payments organizations must strategize to make the most of their talent pool. The future of payment operations teams involves adapting to these generational shifts. Attendees will learn how generational differences impact the payments operations work environment and culture, how technology can help bridge the generational divide, why one of the best places to source new operational talent is within your own institution, how to identify staff with the right skill set to make the leap, and how to retain the best and brightest for future success.