Executive Series: 2025 Insights into Customer Payment Behavior

Drawing on the most recent payments research, this session will provide the latest insights into how customers pay. Leveraging a proprietary panel of over 100,000 account holders, the session will address the most relevant developments for each of the major payment types, including ACH, real-time payments, credit cards, debit cards, and P2P. It will explore how customer payment patterns are changing and how these changes differ by segment. The session will identify which customers are driving the adoption and use of Zelle, Venmo, and Cash App, and which customers are most likely to migrate to pay by bank. Based on the data, the session will offer practical strategies for financial institutions to adapt to new industry developments and position their organizations for success.