Building a Next-Generation Fraud Risk Management Framework

With 2.9 billion transactions totaling $806 billion in 2023, Zelle has not only demonstrated exponential growth, but also maintained fraud at less than one-tenth of one percent underscoring the safety and reliability of the platform. How? By creating a next-gen fraud risk management framework. The uniqueness of Zelle’s diverse use cases—ranging from P2P transfers to small business payments and disbursements—while ensuring an optimized customer experience across these varied contexts, demands a sophisticated fraud prevention approach. That includes technology infrastructure to support transaction volume growth and customer experience. This session will also emphasize how AI-driven solutions and a collaborative approach can ensure a safe environment for users.