360 Degrees of BillPay: Current and Future Strategies for Effective Deployment

BillPay is one of the faster growing channels with consumers and businesses alike increasingly turning to online payments. In this session, panelists will examine the latest trends where consumers are using their financial institution to execute billpay and corporates use a third-party or branded portal to remit payments. Speakers discuss increasing use of artificial intelligence and machine learning, directories and payment optimizers, as keys to success and review the importance of promoting self-service options, catering to a wide age spectrum, and engaging consumers and corporates to drive online payment adoption.