04:10 PM Tuesday, 04:10 PM - 05:00 PM (0 hours 50 minutes) Spotlight Session: A Collaborative Vision of Customer Experience for the Future Event In-person Track Practical Strategies Spotlight Sessions Tim Boike Vice President, Industry Relations and Engagement Federal Reserve Financial Services Kerrie Larpenter Director, Enterprise Customer Success Trustly Chirag Patel Senior Director of Product Management CSI Anne Sharkey Senior Vice President & Chief Risk Officer First Internet Bank