Spotlight Session: A Collaborative Vision of Customer Experience for the Future

In an era where frictionless, instant, and personalized customer experiences are the baseline for online engagement, financial services sit at the intersection of innovation and influence in the payment's ecosystem. Financial institutions have long been the anchor of the payments industry, and their role will become increasingly critical as new innovations in payments gain traction. Fintechs, the catalyst of innovation, are continuing to explore technologies to advance forward thinking solutions, and end-users, both businesses and consumers, remain the beneficiaries of payments innovation. Join us for a conversation with industry executives on what it really takes to lead in the customer experience landscape, how industry collaboration can move us forward faster, and what CX trends will remain for the long run.