Reimagining the Customer Experience Using Text to Pay

In an industry built on quick, in-person transactions, secondhand retail stores have long relied on physical cash to pay consumers for their items. But cash dependency brings cost, risk, and poor customer experience. Enter text-to-pay. In this session, speakers explore how real-time, text-enabled payments have transformed the way secondhand retailers acquire inventory from consumers. Leveraging commerce platforms and real-time payment capabilities (including Direct to Debit Card), franchise owners are now offering seamless, secure digital payouts, no cash drawer required. Attendees will learn how the text-to-pay experience works in-store from appraisal to disbursement resulting in a faster, safer, and more modern retail experience that cuts operational risk, reduces fraud, and meets the digital-first expectations of today's customers.