Executive Session: Strategies for Building a High-Performance Payment Ops Team

Building a high-performance payment operations team requires more than technical expertise it demands a deliberate blend of structural agility, exceptional talent, and the right tools to navigate today's dynamic payments landscape. This panel will explore how leading organizations design scalable operations teams that meet the demands of real-time payments, evolving compliance requirements, and increasing customer expectations. Seasoned practitioners will discuss strategies for structuring teams that balance risk management with innovation, identifying the roles and competencies needed for long-term success, and integrating technology that enhances decision-making, transparency, and
efficiency. From talent acquisition and cross-functional collaboration to automation and data-driven tools, panelists will offer actionable insights into how operational excellence is achieved and sustained. Attendees will come away with a framework for evaluating and elevating their own teams whether building from the ground up or optimizing existing operations.