From Crisis to Control: Guiding Clients Through Fraud Attacks

Fraud attacks can be immensely stressful for clients, often leaving them feeling vulnerable and overwhelmed. In this insightful session, the presenter will share her extensive experience from working in the Credit & Fraud Risk Management group at American Express to working as the Fraud Analytics Manager at FinTech companies, offering a comprehensive playbook for guiding clients through the challenging process of fraud attack resolution. Drawing from real-life examples, the audience will gain valuable insights into the initial triage process, immediate actionable steps, and key analyses to be presented to clients in order to empower them during this trying time. The session will also address strategies for safely reopening clients' operations post-attack, ensuring they regain control over their system and minimize future risks. Attendees will leave equipped with the knowledge and tools needed to effectively support clients facing fraud attacks.