Agentic Commerce Is Here - Are Disputes Soon to Follow?

Agentic commerce will become a reality where virtual assistants will not only curate hyper personalized offers but will also buy goods and services on behalf of the customers based on pre-defined preferences and parameters using the most suitable payment instrument from customer's wallet. While this will create new frictionless ways of shopping it could potentially increase friendly fraud, return rates and disputes. This panel will look to explore the customer expectations regarding disputes, strategies to strengthen payment operations and investments financial institutions should make in safety and security solutions in the world of agentic commerce.