Trending Now Track

Trending Now Track

Sessions focus on the market analyses as well as prevailing technology-based concepts and trends that are shaping the way we do business today and tomorrow.

Sponsored by 

Monday, April 30, 2018

Simple, Personal & Seamless: The Payments Experience in the Age of Connected Devices

Trending Now | Intermediate
10: 00 AM-10:50 AM | Room 10
The digital evolution is driving a shift towards richer, more connected customer experiences. Advances in AI, chatbots, and virtual assistants are transforming business interactions to be more conversational and context-aware. The technology available today leads consumers to form expectations that apply to any service they use, including payments. Billers must think outside the box to better connect, engage and transact with customers on the platforms where they spend the most time. In this session, explore the key trends reshaping the customer experience in a connected world, gain insight into the expectations of today’s digital consumers, and learn new ways to engage customers on emerging digital channels.
Stuart Bain
SVP of Product Management, Alacriti, Inc
Jeff Pauly
Director of Product Solutions, Bank of America

Strategies to Advance U.S. Payment Safety, Security and Resiliency

Trending Now | Intermediate
11:10 AM-12:00 PM | Room 5B

*Originally titled Update on the Secure Payments Task Force

Maintaining strong payments security practices is a continuously moving target given the ever-evolving payments ecosystem and dynamic nature of the threat environment. The commitment to improve security is a priority throughout the payments industry as evidenced by the ongoing collaboration across the industry. This session covers the key learnings of the Secure Payments Task Force as well as the planned next steps to improve payment security. Hear from the Federal Reserve and secure payments industry professionals about a number of initiatives and collaborative efforts designed to tackle tough issues such as data protection, payment identity management and cybersecurity.

Reed Douglas Luhtanen
Senior Director, Payments Strategy, Walmart Stores, Inc.
Suzanne Martindale
Staff Attorney, Consumers Union, Advocacy and Policy from Consumer Reports
Peter Tapling
Independent Consultant
Moderated by: Ken Montgomery
First Vice President and Chief Operating Officer, Federal Reserve Bank of Boston

Giving a Voice to Payments in a More Cognitive World

Trending Now | Intermediate
11:10 AM-12:00 PM | Room 9
The continued global evolution to real-time payments and a more cognitive world with artificial intelligence requires financial institutions to assess how to move to cognitive payments platforms. This includes virtual assistants, API economy, cloud, blockchain and advanced analytics. What do these new environments look like? How can financial institutions begin moving from their current legacy environments to these new, open ones? This session includes a demo of voice-initiated payments using Watson in both retail and corporate scenarios, and an example of a roadmap for implementing a cognitive payments platform.
Jeffrey D. Clayton
Exec IT Architect, Payment Solutions, IBM

Building Bridges with AI

Trending Now | Intermediate
11:10 AM-12:00 PM | Innovation Hub

Attend this session and learn how artificial intelligence provides opportunities for community institutions and fintechs to partner using richer data and enhanced computing power in pursuit of a leading edge consumer experience.

Manish Nathwani
Senior Vice President of Product Development, SHAZAM Inc.

Blockchain 3.0: Moving to Mature Deployment

Trending Now | Advanced
1:15 PM-2:05 PM | Room 5A
Each year brings new developments in blockchain and distributed ledger technology and their various applications. The financial services industry is finally moving from lightweight proofs of concept to live production. Which of the many use cases currently in development hold the greatest promise for payments and transaction banking service providers? What are the latest developments in regulatory oversight? This panel explores these questions by highlighting specific use cases from the presenters’ recent experience, and provides suggestions on how FIs can map a way forward from the early adopter phase into mature application deployment.
Vivek Kohli
Director, TS Emerging Payment Technology Head, BNY Mellon
Vinay Prabhakar
Head of Market Strategy, Payments, Finastra
Conrad M. Sheehan
North America Core Payments Lead, Accenture

Real-Time Payments: Creating Value for Customers

Trending Now | Intermediate
4:40 PM-5:30 PM | Room 4
The U.S. payments landscape is undergoing significant change with the launch of real-time payments networks and increased adoption of open APIs to streamline payments and improve customer service. While some financial institutions have been quick to adopt these new technologies, fundamental questions still remain regarding how to deliver customer value for these advancements. Industry experts discuss how financial institutions are leveraging real-time payments and open APIs, developing new revenue streams, and gaining competitive advantage by offering new products and services.
Steve Ledford
SVP, Product & Strategy, The Clearing House
Keith Riddle
EVP, Enterprise Solutions Development, Corporate One Federal Credit Union
Moderated by: Mihail Duta
Head of Product Management, Americas Payments Solutions, Finastra

Around the World in 50 Minutes: Payments Innovation in Action!

Trending Now | Intermediate
4:40 PM-5:30 PM | Room 10
In the payments arena, there is no shortage of good ideas. However, the challenge for financial institutions is filtering those ideas to reflect payments trends, knowing what products and services consumers are receptive to, and where companies can leapfrog off of existing innovations in the marketplace. Speakers bring together unique and exclusive content that provide a global perspective on trends and practical innovation. Real-life examples of new and different payments innovations that financial institutions have introduced recently into markets across the globe are shared, providing attendees a look at payments innovations that are already resonating with consumers and driving value and results. Attendees can adopt, adapt and/or use these fresh perspectives to spur new ideas and smart decisions around innovation in their own organizations.
Deborah L. Bianucci
President & CEO, BAI
Alexander Sion
GM, Mobile Channel, J.P. Morgan

Tuesday, May 1, 2018

Cash Access Evolution: Is it Time to Go Card-Free?

Trending Now | Intermediate
10:15 AM-11:05 AM | Room 5A
Even while consumers continue to require safe access to their cash, they have come to expect intuitive technology solutions and on-demand services that are easy, secure and convenient. Unexpected situations occur every day, and consumers’ on-the-go lifestyles sometimes make it difficult to keep a debit or other payment card on hand. Compounding this situation is fraud risk associated with physical card use and ATM skimming. Learn how you can best position yourself to successfully meet the needs of a diverse and changing consumer financial services market with card-free ATM access.
Sarah Salva
VP, Electronic Banking Manager, Heritage Bank
Carol Specogna
Vice President Accel Network, Fiserv

Public Policy Scorecard: Payments, Politics & Personalities

Trending Now | Intermediate
10:15 AM-11:05 Am | Room 9
Payments are in a period of innovation, and the growth of the industry has brought more scrutiny from policymakers. Policy changes have been unprecedented and government actions are impacting private-sector rulemaking. Community banks and credit unions are likely to see many legislative and regulatory benefits as Congress addresses dismantling Dodd-Frank, but will Congress be able to successfully address legislation and influence regulations that will favorably impact financial institutions of all sizes? Speakers address the future of the CFPB, who is calling the shots in the White House, mid-term election predictions, prospects for cyber/data legislation and how fintech political power may impact policy and force financial inclusion. *Session topics may vary slightly due to the fluid political climate in Washington.
Jeremy D. Pritchard, AAP, CTP
SVP, Senior Treasury Professional, State Bank & Trust Company
William D. Sullivan
Senior Director & Group Manager, Government & Industry Relations, NACHA - The Electronic Payments Association

Women & Their Payment Preferences in a Faster Payments World: The Trillion Dollar Opportunity

Trending Now | Intermediate
11:20 AM-12:10 PM | Room 9
Women represent a trillion dollar market when it comes to making payments. This session leverages Javelin's recent consumer study to reveal how women differ in their needs when choosing a payment type for moving money. The presentation explores the impact the faster payments trend has on women's choices and their willingness to pay for speed. Attendees partake in a discussion about the opportunities to pursue in marketing to women, as well as the challenges companies must overcome to avoid losing female customers.
Michael Moeser
Director, Payments, Javelin Strategy & Research

Reimagining the Deposit Account Opening Experience

Trending Now | Intermediate
11:20 AM-12:10 PM | Room 10
Financial institutions are always seeking to improve the account opening process for corporate and consumer customers, and changing needs and customers requests force FIs to reimagine the process from the ground up. This session reviews how – working closely with its clients – an FI provides flexible solutions to allow platform scaling and even simplified the experience by focusing on single decision points allowing clients to do an account opening request anytime. Attendees hear how an FI and its client worked together to discover and design the future of the deposit account opening experience.
Andrew Ahresndorf
Vice President, FirstService Residential
Jenn Bove
Senior Director, Capital One
Xenia Kwee
Senior Manager, Analytics Experience, Capital One
Chad Wallace
Head of Product for Digital Channels - Commercial Bank, Capital One

The Future of Merchant Services: New Insights

Trending Now | Intermediate
2:30 PM-3:20 PM | Room 1B

Enterprise merchants are facing new opportunities and challenges in payments, whether it be integrating payments more seamlessly into customers’ buying journeys, battling greater fraud complexity than ever before, or much more. How are merchants shaping their payments strategies to deal with the new model of commerce?  How has the role of merchant services providers evolved in addressing these challenges for clients?  What are merchants saying about the abilities of different service providers in helping them address these challenges?  This session provides insights from Oliver Wyman’s 2018 Voice of the Merchant study where enterprise merchants shared thoughts about their vision for the future of commerce and how merchant services providers can help them win.

Rob Mau
Partner, Oliver Wyman

Rick Oxenhandler
Principal, Oliver Wyman

Payments Decisions at the Point-of-Sale

Trending Now | Intermediate
2:30 PM-3:20 PM | Room 10
This session – relying on a comprehensive study of more than 2,500 U.S. consumers – dives deeply into key questions about how consumers decide what payments method to use at the point-of-sale. Session attendees learn the factors that influence how consumers pay for any given purchase at the point-of-sale and more. Leave this session with an understanding of when consumers shop online, what factors influence choice of a payments tool; how consumers choose a stored or default card; the incentives, if any, that promote switching; and with Apple Pay and Samsung Pay gaining traction in the U.S., what the outlook is for these and other mobile and digital payment tools.
Joel Stanton
Senior Research Manager, Lightspeed Research, Inc.

APIs: A Gateway for Change in Payments

Trending Now | Intermediate

4:35 PM-5:25 PM | Room 1B

APIs are no longer just viewed as just technology building blocks.  Across financial services, they are being offered as products that assist in building customer-centric solutions and are reinventing digital channels.  Join this session to learn about the latest trends in open banking globally, key market initiatives showcasing the relevance of API’s and considerations for implementation from a market infrastructure, financial institution and corporate view point.

Michael Balk
Senior Director, Global Treasury Settlement, Visa Inc.

Tom Durkin, CTP
Managing Director, Global Head of Digital Channels, Global Transaction Services, Bank of America Merrill Lynch

Keith Melton
SVP and Chief Strategy Officer, Retail Payments Office, Federal Reserve Bank of Atlanta

Moderated by: Conrad M. Sheehan
North America Core Payments Lead, Accenture

Real-Time Payments: Corporate Considerations

Trending Now | Intermediate
4:35 PM-5:25 PM | Room 4

As financial institutions and processors are planning and preparing for real-time payments, corporate clients have their own considerations to think about. This session provides corporate customers with a number of issues to consider as they evaluate the use of real-time payments in their business.

Russell S. Ellsworth
Director & Unit Manager, MUFG Union Bank

Cristina Hellems, AAP
Vice President/Senior Product Manager, MUFG Union Bank

Courtney Trimble
Managing Director, KPMG LLP

Wednesday, May 2, 2018

What a Great Time to Be A Mid-Sized FI

Trending Now | Intermediate
8:00 AM-8:50 AM | Room 3
Customer expectations for digital services are rising and financial institutions are investing billions into the never-ending digital transformation. On the surface, these growing technology requirements would burden the small and medium financial institutions and impair their ability to compete with larger ones. However, the emergence of fintech APIs allows midmarket financial institutions to craft a broader and more modern service portfolio. Speakers discuss how APIs are creating a golden age for regional banking, focusing on how your institution can become a trusted custodian of your customer’s data and information, using it to safely and seamlessly access new services.
Matthew C. Miller
Co-Head of Product & Innovation, KeyBank
Bob Peters
Executive Vice President & Commercial Banking Group Manager, Washington Federal
Lisa Shields
Chief Executive Officer, FI.Span

FIs & Philanthropy: Engaging Millennials/Gen Z & Nonprofits

Trending Now | Fundamental
9:05 AM-9:55 AM | Room 1B
For the first time, the majority of American consumers across all generations are willing to pay more to align their spending with their values. Millennials are driving the trend toward mission-led brands and socially responsible investing. Yet, four out of their 10 least loved brands are financial institutions. Gen Z, meanwhile, are also heavily focused on giving, although their philanthropic inclinations differ from millennials. This interactive session explores the growing interest and activities in philanthropy among millennials and Gen Z as panelists discuss their unique giving profiles, and ways in which financial institutions can better engage these younger customers by appealing to their values-based consumer behavior.
Diane Boyd
CEO & Co-Founder, Change the World Fund
Paul Lamb
Chief Partnership Officer & Co-Founder, Change the World Fund
Alyssa Romeo
Director, Education & Accreditation, NACHA - The Electronic Payments Association
Moderated by: Rick Fiorito
Chief Revenue Officer, Transactis, Inc.

Customer Experience is Now Table Stakes for B2B Digital Payment Adoption

Trending Now | Advanced
10:10 AM-11:00 AM | Room 3
Driven by the slick and effortless experiences available to consumers beyond the banking world, business customer expectations for payments products have transformed. This panel – representing contrasting points-of-view from fintech, banking and user experience (UX) design – explores the opportunities, drivers and methods associated with injecting human-centered design into the development of digital solutions for B2B use. Voice-of-the-customer perspectives add to the exploration of compelling, real-life how-tos for financial institutions and their technology partners seeking to effectively bring UX to the forefront. Learn how to incorporate customer co-design and collaboration throughout the stages of product life cycle, including iterative improvement of mature solutions.
Corey Bernardo
Chief Design Officer, NEORIS
Sanjeev Kriplani
SVP, Marketing & Product Management,
Stephen Markwell
Managing Director & Product Executive, Commercial Bank, J.P. Morgan
Session details are subject to change