10:00 AM-10:50 AM | Room 1AB

 

Our industry’s leaders face the same constant tension as any other business: How do we exploit our current business while also exploring options for the future? Popular history is littered with the bones of companies that became extinct or irrelevant for reasons only obvious in hindsight. Kodak failed to capitalize on digital technology it invented in the 1970s. Xerox PARC invented the computer mouse only to let Steve Jobs’ upstart Apple turn it into the blockbuster Macintosh story. Financial institutions are no different. Incremental changes since the passbook and personal loan days have led our organizations into activities as diverse as mortgage lending, mobile banking, and branch building. Over time, the survivors are those whose leaders managed to grow stable balance sheets while responding to shifting consumer demand for products, services, and delivery channels. We’ll look at case studies of financial institutions that have structured themselves for innovation and offer tools you can use to assess where your organization stands.

 

Erin Coleman
Senior Impact Director, Filene Research Institute

---

Recent Developments in Electronic Payments Law

Spotlight Speaker Series | Intermediate

1:15 PM-2:05 PM | Room 1AB

 

Staying abreast of the numerous and often complex developments in the legal and regulatory framework for payments can be daunting. Yet understanding the implications to an organization's ACH activities is crucial. In this session, receive a thorough review of significant legal issues raised by current developments in electronic payments law, including recent amendments to the NACHA Operating Rules.

 

Jane E. Larimer
Chief Operating Officer & General Counsel, NACHA - The Electronic Payments Association

 

Jane K. Winn
Professor of Law, University of Washington

---

Spotlight Speaker Series | Intermediate

4:40 PM-5:30 PM | Room 1AB

 

Over the past five years the Federal Reserve has engaged in an array of payments industry improvement initiatives: the 2013 Payment System Improvement Public Consultation Paper, the 2015 Strategies for Improving the U.S. Payment System, the standing up and coordination of the Faster and Secure Payments Task Forces and various other industry engagement and improvement initiatives. Hear the latest on the Federal Reserve’s efforts to improve its services and to further support improvements in the broader U.S. payments system. In addition to the collaborative industry work efforts in which the Federal Reserve has been engaged, work is also underway to look at how we can support the ecosystem’s need for improved settlement mechanisms as well as other opportunities to enable continued industry progress. Updates concerning the U.S. ISO 20022 migration efforts as well as service enhancements for Same Day ACH are also be provided.

 

Susan Foley
Senior Associate Director, Board of Governors of the Federal Reserve System

 

Kenneth Isaacson
Product Manager, Wholesale Product Office, Federal Reserve Bank of New York

 

Cheryl L. Venable
Executive Vice President, Retail Payments Product Manager, Federal Reserve Bank of Atlanta

 

Moderated by: Shonda Clay
Executive Vice President, Product Manager, Federal Reserve Bank of Chicago

Spotlight Speaker Series | Intermediate

10:15 AM-11:05 AM | Room 1AB

 

 

The on-going expansion of web and mobile merchant marketplaces has led to a corresponding growth in the role of “Payment Facilitators.” Payment Facilitators are payment intermediaries whose role is to simplify the process of enabling small merchants to accept various payment tenders, to authorize transactions and to receive settlement. This session explores the role of Payment Facilitators in managing merchant's risks, including credit risk and money laundering risk, and the regulation of Payment Facilitators in connection with their payment processing functions.

 

David Durant
Secretary & General Counsel, Yapstone, Inc.

 

David E. Teitelbaum
Partner, Sidley Austin LLP

---

Spotlight Speaker Series | Advanced

11:20 AM-12:10 PM | Room 1AB

 

Societal, behavioral and technological “megatrends” have profoundly changed the financial needs of many consumers, across segments.  While financial solutions have evolved as well, currently available solutions still fall far short of meeting consumers’ most pressing financial needs. This has led to a customer value gap in financial services - traditional financial services firms will need to accelerate customer value creation or risk conceding an increasing share of customer attention and wallet to other firms, primarily to ‘Big Tech.’ This session draws on our 2018 State of the Financial Services report that examines who will close the customer value gap in Financial Services and reap the rewards. We will discuss the changing customer needs, changing solutions and the new rules that will power future market leaders, all designed to prompt attendees to consider the future of their own business.

 

Rick Chavez
Partner, Oliver Wyman

 

Aaron Fine
Partner, Oliver Wyman