Smarter Payments Experience

Smarter Payments Experience

Sponsored by mufg

AI, ALEXA, AUTHORIZATIONS & ACH

Compliance & Regulatory

With the advent of Alexa and Siri and all of their "friends," what are the possible roles for artificial intelligence and voice activated personal assistants in ACH payments? This very human discussion examines what can be done now and in the near future using these tools to advance payment capabilities.

Questions answered by this session:
1. What are the issues for data security and privacy with regard to voice recognition and ACH payments?
2. Does “Alexa” understand Regulation E or what the NACHA Operating Rules require for authorizations?

Jeanette Hait Blanco
Assistant General Counsel, NACHA 

Janice Havins
Executive Director & Assistant General Counsel, J.P. Morgan

Karen Sylvester, AAP, NCP, CAMS, CRCM
Director, Regulatory Compliance, EPCOR


AI: SHAPING PAYMENTS & NEW BUSINESS MODELS IN BANKING

Disruptive Ideas & Technology

The adoption of faster payments as a global phenomenon is driving financial institutions toward a once-in-a-generation modernization of their business and operating models. Key to the transformation to ensure competitive relevance in today’s data driven real-time society is the harnessing of data and artificial intelligence to manage core parts of the business, as well as to develop new customer use cases. Attendees learn from speakers with real use cases of how AI is being used in payments – providing lessons and ideas to bring back  to their organizations.

Questions answered by this session:
1. What are some practical examples of how Artificial Intelligence can be applied to the payments process?
2. Are there other use cases where artificial intelligence, machine learning and cognitive services can generate new and relevant value for both financial institutions and their clients?

Peter Hazou
Business Strategy Leader, Microsoft


APIS IN PAYMENTS: PRACTICAL USES

Disruptive Ideas & Technology 

APIs have become a hot topic in payments around the world as an enabler for new product development and open banking. Global markets are embracing change using APIs as the gateway for third parties to access bank account information and payment details to level the competitive playing field. This panel discussion  explores the landscape of APIs and what they mean for the U.S. financial services market. Learn about practical examples of APIs in action, the keys to success with APIs, and how they are moving up the value chain to enable richer solutions and improved client experiences.

Questions answered by this session:
1. What is the current API landscape?
2. What are some key factors and effective strategies for API implementation?

Millicent Calinog
Senior Vice President, API Product Management, Wells Fargo

Stacy Rosenthal
SVP, Head of Payments, Santander Bank

Moderated by: Nasreen Quibria
Senior Advisor, Innovation & Technology, NACHA


BILLER DIRECTORY UTOPIA

Disruptive Ideas & Technology

Corporations are looking for ways to eliminate paper checks, but incorrect or missing data issued by a remitter causes paper checks to be generated nonetheless. Is it possible to create data analytics to automate repair of this incorrect or missing data? Speakers address the practicality of implementing a systemic solution to benefit all financial institutions.

Questions answered by this session:
1. How can an organization Identify incorrect or missing data gaps, enabling electronic transmittal instead of a paper check?
2. How can an organization automate repair of the incorrect / missing data?

Rebecca Anthony
Associate, Operations Analyst, J.P. Morgan

Frank D'Amadeo
Assistant Treasurer, Consolidated Edison Company of New York

Steve Hoffman
Executive Director, Operations Manager, J.P. Morgan


CORPORATE BANKING TECHNOLOGY TRENDS

Corporate & End User Perspectives 

According to Oliver Wyman, technology has grown to become 15–20 percent of the wholesale banking cost base. But the $30 billion spent covers all core business functions and support areas, with limited funds left over for other solutions, making understanding the trends affecting corporate banking and  targeted decisions critical. The session highlights 10 trends, grouped into three themes: achieving digital and omnichannel ambitions, exploiting innovation and fintech, and executing legacy and ecosystem transformation.

Questions answered by this session:
1. What trends are most profoundly affecting corporate banking today? 
2. What are the next best actions for financial institutions and their technology partners?

Patricia Hines, CTP
Senior Analyst, Celent


CROSS-BORDER REAL-TIME PAYMENTS: VISION OR REALITY?

Disruptive Ideas & Technology

While developing the message set required to launch and operate a domestic real-time payment system, most new market implementations are launching with an eye towards cross-border interoperability. With the continued growth of global commerce, the need for market infrastructures to focus on the ability to allow business processes and data content to operate cross-border in a fast, efficient, structured and secure manner is the natural progression. Speakers review market infrastructures and how faster payment services are being developed in local markets.

Questions answered by this session:
1. How are cross-border real-time payments being incorporated  by some market?  
2. How will corridor for cross border real-time payments develop as an approach to launching cross-border activity?

Irfan Ahmad
Senior Vice President, The Clearing House

Magnus Carlsson
Vice President, Association of Financial Professionals

Leo Lipis
Principal, Lipis Advisors

Moderated by: Roy DeCicco, CCM
Managing Director, J.P. Morgan


DEMYSTIFYING THE INNOVATION CENTER MODEL

Disruptive Ideas & Technology 

Innovation centers are appearing in many geographies throughout the U.S., but who is involved and what tools and practices are they embracing? In Boston, the DCU Fintech Innovation Center has evolved into a place that enables innovators to focus on an idea and develop it through validation and innovation. This session provides two perspectives, one of the center manager defining how the center works and then from a fintech startup actively involved in developing a new solution for financial services.

Questions answered by this session:
1. What is the role of fintech centers in developing fintech solutions?
2. What are some unique challenges fintech's face in developing solutions?

Joe Casali, AAP, NCP
Senior Vice President, NEACH Payments Group

Vasilios Roussos
Managing Director, DCU Fintech Innovation Center


DISTRIBUTED LEDGERS: BUILDING BLOCKS FOR INNOVATION

Disruptive Ideas & Technology

Distributed ledger technology (DLT) represents an opportunity to radically transform current business processes, resulting in more efficient and secure financial ecosystems that will reduce settlement times for digital and mainstream financial assets. As transactions become increasingly digital, it is important to recognize the number of potential applications for distributed ledgers.  Speakers discuss the widespread applications of DLT, the potential it has to change the way we process and secure information, as well as how DLT will enhance the ways traditional banking services are delivered.

Questions answered by this session:
1. How can DLT be used to increase the speed, transparency, security and efficiency of transactions?
2. What are “Smart Contracts” and how can the application create seamless adjudication of agreements, contractual provisions, multi-party workflows and processes?

Christopher Ward, CCM
EVP, Head of Product Management and Operations, Treasury Management, PNC


E-WALLETS: UNTAPPED OPPORTUNITIES

Disruptive Ideas & Technology 

Demand for and use of e-wallets continue to accelerate globally. To stay competitive, merchants are expanding their acceptance offerings for both point-of-sale and online. Consumers and small businesses are increasingly more likely to request payments be sent to an e-wallet versus a traditional bank account, providing new opportunities to pay gig economy and commission workforce members. Panelists look at current global trends in the e-wallet space, as well as explore untapped market opportunities and the implications they pose for the payments industry.

Questions answered by this session:
1. How could an end-to-end suite of pay-in and pay-out capabilities reduce the friction of international money movement to meet the needs of the current global economy?
2. What are some emerging use cases for both acceptance and pay-out to e-Wallets?

Alexander Paddington
Executive Director, Global Payments & FX Partnerships, J.P. Morgan

Umesh Wadhwa
Vice President, Product Management, Mastercard


EXAMINING THE FUTURE OF PAYMENTS - SPOTLIGHT

Disruptive Ideas & Technology 

A panel of experts provide their insights with regard to how disruptive technologies, blockchain technology, faster payments and other industry-changing verticals will impact the future. Adoption of micropayments, cryptocurrencies, and e-wallets are quickly making inroads to both individual and corporate payment types. Panelists advise where the investment dollars are being directed to fashion a more seamless, frictionless and positive experience for individuals and corporate entities alike.

Questions answered by this session:
1. How has the consolidation of payment formatting via ISO enabled more expeditious global payment deployment for the parties involved?
2. What are some best practice solutions that demonstrate how AI is playing a greater role in reducing friction for payment delivery?

Katja Lehr
Director, North America Products, PayPal

Rene Lacerte
Chief Executive Officer, Bill.com

Tim Smallow
Director, Treasury, Amazon

Moderated by: Steven Bernstein
Executive Director, J.P. Morgan


HOW AMERICAN GREETINGS USED AI TO MOVE TO ELECTRONIC FORMATS

Corporate & End User Perspectives 

American Greetings receives more than 66,000 payments per year, with an average of 160 lines per remittance. This huge volume dragged down their systems with slow response time and increased reporting issues. To add to the complexity, their business model offers highly customized pricing and discounting options for customers, creating high probabilities for payment variances. Using technology driven by artificial intelligence, American Greetings has moved more customers to electronic formats and automated their cash application operations to achieve invoice matching in excess of more than 95 percent straight-through processing. Learn from their experiences and share your own in this interactive session.

Questions answered by this session:
1. How can AI quickly and accurately process large volumes of complex invoices with many deductions? 
2. Can invoice matching in excess of 95+ percent straight-through processing?

Lauren Kennedy
Financial Services, American Greetings


HOW MACHINE LEARNING CAN IMPROVE FRAUD DETECTION

Cybersecurity & Risk

We analyze and learn from large data sets in small bites. To use that learning to detect fraud and cybersecurity threats, analysis needs to be faster, better and cheaper.  In this session, attendees will learn how innovations in machine learning could have a significant impact on fraud detection, particularly in mobile bank fraud, due to greater speed, better accuracy, and lower costs.

Questions answered by this session:
1. How can machine learning  be used to detect fraud better and faster?
2. Why should an organization put its data in the cloud?

Lisa Lee

Chief Security Advisor - Global Lead for Financial Services, Microsoft


HOW OPEN BANKING IMPACTS THE U.S.

Disruptive Ideas & Technology 

The concept of open banking is coming stateside, yet there is an apparent risk that comes from corporates being able to connect into multiple financial institutions with ease. But, FIs are also well-positioned to be strong partners to their corporate customers and fintechs. Learn how financial institutions now have the opportunity to better assist their corporate customers in realizing the commercial benefits and enhanced operational benefits of open banking while mitigating the risks.

Questions answered by this session:
1. What is the state of Open Banking in the U.S.?
2. How can Financial Institutions  form stronger partnerships through payments with their corporates through infrastructure advisory best practices?

Rene Pelegero
President, Retail Payments Global Consulting Group


ISO 20022 IMPLEMENTATION FOR FEDWIRE® FUNDS SERVICE & CHIPS®

Disruptive Ideas & Technology 

The Federal Reserve Banks and The Clearing House are planning a three-phased implementation strategy to adopt ISO 20022 payment messages for the Fedwire® Funds Service and the CHIPS® wire transfer system, respectively. Join this session for a deeper look at the Phase 1 changes for these two services that is targeted for implementation in November 2020. The session also includes an overview of ISO 20022 and a preview of the Phase 2 customer migration strategy.

Questions answered by this session:
1. What are the  Phase 1 (“ISO 20022 preparation”) changes for the Fedwire Funds Service and CHIPS systems?
2. What is the overall ISO 20022 project for both services?

Gina Russo
Assistant Vice President, Payment Product Management, Federal Reserve Bank of New York

Bob Pepitone
CHIPS Product Manager, The Clearing House


ISO 20022 IN REAL LIFE AT A REAL CORPORATE

Disruptive Ideas & Technology

ISO 20022 is currently being deployed globally. Hear what the ACH Network and wire system are doing and the impacts on corporate customers, such as Nordson, which has implemented ISO 20022 and is sending payment requests to their financial institutions in the U.S. for both ACH and wire payments. Speakers discuss the benefits and challenges of this partnership Walk away with the ability to consider how this could have implications for your business in the future.

Questions answered by this session:
1. How has PNC streamlined their payments practices integrating ISO into their ERP system?
2. What impacts could ISO 20022 have on reporting systems?

Fred Cousin
Project Manager, Nordson

George Hoffman
Senior Vice President - International, PNC Bank

Sharon Jablon, AAP
Director, Product Specialist, The Clearing House


LEAVING PAPER PAYMENTS BEHIND: TIPS FROM THE CORPORATE PERSPECTIVE

Corporate & End User Perspectives 

With billions of paper checks continuing to be issued in the U.S. each year, corporates are looking for innovative, cost-effective, secure and creative ways to “shred” the number of paper payments within their own organizations. Join speakers for a unique opportunity to hear ideas, hits and misses from two organizations leading efforts in developing a means to reduce the burden of paper in their payables and receivables processes.

Questions answered by this session:
1. Is there an instant cure for the paper blues?
2. How can modernization efforts in the industry assist you in developing a smarter payments initiative in your own organization?

EdaBeth Brown
Assistant Vice President, AT&T

Steven DeLutri
VP/MD & Assistant Treasurer, OneMain Financial

Julie Offen
Vice President, J.P. Morgan


LEVERAGING DATA ANALYTICS IN AN ACH FILE

ACH

Learn about what hidden gems to look for in DDA transactions as you explore competitive trends and learn how leveraging data will help you navigate a changing landscape. In this session, you will learn how to capitalize on the data, and better understand the competitive trends and the tales they tell.

Questions answered by this session:
1. How can an institution leverage data to manage the risks of shrinking deposit and loan growth as interest rates increase?
2. How can an institution capitalize on the data to help understand the competitive trends?

Traci Berriman
Senior Director, Strategic Services, MACHA

Russell Heiser
President & CEO, Segmint

Mark Nelson
EVP, CIO, CIF, Horicon Bank


MAKING PAYMENTS IN YOUR SLEEP

Disruptive Ideas & Technology

Dreaming of the day when you don’t need to worry about waiting to send in that payment file or who will originate payments in your absence? Speakers in this session share ideas to achieve that goal with the use of APIs. Using APIs for ACH and other traditional banking services, allowing their systems to originate payments directly and automatically sending them to their financial institution has proven successful. Attendees learn how to tell if APIs are the right channel for payment origination and how to automate electronic payments to suppliers and customers in such a time-sensitive business.

Questions answered by this session:
1. How can APIs be used to automate electronic payments?
2. How can you determine if APIs are the right channel for payment origination?

Kyle Abrahams
Senior Developer, Garfield Refining Company

Millicent Calinog
SVP, API Product Management, Wells Fargo


MODERN TECHNIQUES TO DIGITIZE A/R & A/P

Corporate & End User Perspectives 

While many organizations struggle to keep pace with digital payment innovation, others are reinventing their customer experience and improving their bottom line by leveraging emerging digital solutions across accounts payables (A/P) and receivables (A/R). In this session, speakers explore the latest emerging trends and innovations, and share firsthand experiences of how one of the world’s largest multinational insurance corporations is enhancing their client experience, managing cyber risk and improving their bottom line by leveraging digital solutions across their organization.


Questions answered by this session:
1. How have some organizations implemented digital tools to improve their AP & AR processes?
2. How can emerging digital trends such as AI and Machine Learning impact your organization?

Tom Lenahan
Assistant Director - Treasury, AIG

Andrew Stache, AAP
Executive Director – Payables & Receivables Digital Channels, J.P. Morgan


OPTIMIZING SMARTER PAYMENTS GLOBALLY

Corporate & End User Perspectives

Practitioners share how they have optimized global payments in a seamless fashion, utilizing best practice solutions specific to their customer requirements. Leveraging ISO 20022, faster payments, as well as payment smart routing and optimization, the ability to move quickly and decisively to deliver based on demand is imperative in today's environment. Speakers address how leveraging various tools have shifted their objectives to meet and exceed expectations.

Questions answered by this session:
1. How can consolidation of payment formatting via ISO enable more expeditious global payment deployment for the parties involved?
2. What are some best practice solutions that demonstrate how A.I. is playing a greater role in reducing friction for paymen

Rene Pelegero
Chief Operating Officer, RPGC

David Tao
Senior Manager, Treasury, UBER

Moderated by: Steven Bernstein
Executive Director, J.P. Morgan


PAYMENTS 2.0: THE JOURNEY FROM LEGACY

Disruptive Ideas & Technology

The payments industry fortunately has an appetite for change. That is good news because regulatory change – both locally and globally –  and technology innovation are moving at light speed. Come to this session to hear about a practical case study of payments transformation at a bank. Find out the challenges and opportunities that were unearthed during the project life cycle, as well as critical change management required for success with internal stakeholders and partners.

Questions answered by this session:
1) Understanding of Payments Canada's modernization?
2) Best practices in planning payments technology readiness to support new payment initiatives?

David Bergeron
Director, Banque Nationale du Canada

Moderated by: Matteo Monaco
Director of Payment Services, CGI


REIMAGINING THE VALUE OF PAYMENTS DATA THROUGH MACHINE LEARNING

Disruptive Ideas & Technology 

Better use of payments data has always been on the “to-do” list of treasurers and financial institutions alike. With the advent of digital services, open APIs. and cloud services, the industry now has an opportunity to collect, curate and analyze large sets of payments data. Open banking also allows payments data to connect treasury and finance to operations and commercial functions, repositioning treasury from processing to support P&L development. Attendees will receive a practical plan of how to migrate legacy systems  into the cloud.

Questions answered by this session:
1. How can machine-learning at scale can deliver value across operational, financial, commercial and risk lenses?
2. How can payments data be used as an asset and developed into a more commercially valuable asset
 

Sarah Billings
Senior Vice President, Head of Payment Strategy and Transformation, PNC Bank

Troy Hagey
Principal, Financial Services, KPMG


RISE OF THE CHATBOTS

Disruptive Ideas & Technology 

Artificial intelligence technology has the potential to completely change customer perspectives and experiences while enabling the industry to offer services that resonate with modern customers.  Learn how AI is helping insurance companies provide products that are tailored to customers’ needs and lifestyles and how it is helping to improve internal processes while reducing the time spent on repetitive mundane tasks. Speakers share real-world experiences regarding how the technology is being deployed.

Questions answered by this session:
1. Within which channels can chatbots be deployed, and how are they developed?
2. How are chatbots being implemented?

Rohan Dixit
Senior Manager Applied AI, MSG.AI

Moderated by: Chris Colson
Director, Innovation, Retail Payments Office, Federal Reserve Bank of Atlanta


ROBOTIC PROCESS AUTOMATION AS A FORCE MULTIPLIER

Disruptive Ideas & Technology 

Many financial institutions today have seen drastic improvement in their operating efficiency through the use of Robotic Process Automation (RPA) and Robotic Desktop Automation. Industry leaders have found that by automating repetitive and cumbersome tasks they have seen improved team member engagement, substantial efficiencies, lowered risk, improved customer satisfaction and greatly reduced and/or eliminated defects. In this session, speakers examine these two applications from four perspectives: overview of the technology, key considerations for identifying opportunities, applying Robotic Process Automation as a force-multiplier to your technology roadmap, and next steps to starting your journey.

Questions answered by this session:
1. How can your organization identify opportunities or processes to use RPA?
2. How can RPA compliment or force multiply a company's existing technology roadmap?

Paul Krauss
Head of Robotic Process Automation Center of Excellence, Wells Fargo


STANDARDS IN PAYMENTS 

Disruptive Ideas & Technologies

The rise of proprietary technology in payments is steering the marketplace, discouraging competition, and quashing innovation. What needs to change to ensure competition and innovation flourish as technology evolves? The answer: standards in payments. As proprietary technology gains influence, the payments ecosystem becomes increasingly fractured, the customer experience is more confusing, and costs increase. Establishing a consistent framework results in payments that are more secure and fraud-resistant, while helping interoperability. Building a payments system based on standards ensures choice and flexibility, and fosters innovation and healthy competition. The end result? Reliable solutions for both financial institutions and their customers.

Questions answered by this session:
1. Who owns the technology and controls the way you pay?
2. How is technology changing the competitive landscape of payments in the U.S.?

Kevin Christensen
Senior Vice President, Market Intelligence & Data Analytics, SHAZAM Inc.


TECHFIN IS THE NEW FINTECH: IMPROVING B2B CUSTOMER EXPERIENCES FROM THE INSIDE-OUT

Corporate & End User Perspectives

Great customer experiences created by Amazon, Lyft and Apple have changed all of our expectations about what constitutes a successful shopping trip, cab ride or training run. Meanwhile, TechFin firms that are not yet household names are helping financial institutions update and upgrade the experiences that they deliver to their valued business clients. Panelists share real-world examples of how TechFin has been creatively applied to advance the ability of financial institutions to build better platforms and apply machine learning to business customers' interactions, including reinventing enrollment and AI innovations that remove friction and strengthen security and confidence.

Questions answered by this session:
1. How are financial institutions and companies  partnering with techfin firms to delight business customers?
2. What is the future of financial services and how will the evolution of B2B services become a story of successful techfin partnerships?

Jason Carone, AAP, APRP, CTP
Product Management Director, Silicon Valley Bank

Jane Hennessy
G2 Web Services Consultant, G2 Web Services

Moderated by: Colleen Lindow, CCM, CAMS
VP, Strategic Partnerships, Bill.com


THE IMPACT OF IVR ON CALL CENTER VOLUMES

Corporate & End User Perspectives 

Customer service can make or break a company’s success, so it comes as no surprise that it is an important focus for every growing business. Axia, an independent physician practice, was experiencing issues with the volume of inquiries to its call center. Learn how it implemented an electronic billing and payment system along with an interactive voice response (IVR) service  to redirect calls related to making payments from the call center to the automated system.

Questions answered by this session:
1. What is the value of a multichannel offering to get customers to view and pay bills 2. What has been the positive impact of a quality IVR on call center resources?

Colleen Bell
Revenue Cycle Manager, Axia Women's Health

Kari Rolph
Vice President, Relationship Management, Transactis

Michelle Warfel
Vice President, Treasury Management Sales Officer, TD Bank


THE PERSISTENCE OF CASH IN THE LESS-CASH ENVIRONMENT

Corporate & End User Perspectives 

In this session, attendees gain insight into new Federal Reserve research on consumer use of cash, the implications of changes in consumer behavior for financial institutions and retailers, and the risks associated with a “less-cash,” as opposed to a “cashless,” economy. Panelists describe how their institutions are balancing the need to make strategic investments in cash handling with relentless pressure to minimize business line costs. 

Questions answered by this session:
1. What are the implications of changes in cash use and handling practices at the consumer, retail, and financial institution levels?
2. What are the trade-offs between managing cash costs, investing in more sophisticated handling capabilities, and achieving payment system resiliency?

Shellie Crandall
Senior Vice President, Product Development, G4S

Anthony Gerevics
Managing Director, J.P. Morgan

Kathy Hanna
Senior Director of Enterprise Payments, Kroger Corporation

Shaun O'Brien, Ph.D.
Senior Policy Consultant, Federal Reserve Bank of San Francisco

Moderated by: Amy Burr
Vice President, Federal Reserve System Cash Product Office


TRANSPORTATION IN A FRICTION-FREE, PLASTIC-FREE WORLD

Disruptive Ideas & Technology 

We are in the midst of a transportation revolution. Billions of dollars are being poured into connected cars, autonomous vehicles, as well as ride-sharing and fractional ownership. As a result, companies need to recognize that the source and flow of payments are being disrupted. Speakers examine the current landscape, consumer trends, and what companies need to do to innovate for the future.

Questions answered by this session:
1. What are some new transportation technologies that facilitate friction-free payments?
2. Where are there opportunities for companies to further streamline and innovate toward the autonomous future?

Yona Shtern
Chief Executive Officer, ParkWhiz


USING APIS TO IMPROVE EFFICIENCY

Disruptive Ideas & Technology

Interoperability can be achieved by either adhering to published interface standards or by making use of services that can convert one product's interface to another (like APIs). But this is only the beginning, increased efficiency can result in lower costs, better results, and faster data flow. This session provides an awareness of how customer insight, collaboration, and solution consulting work hand-in-hand to manufacture a scalable solution that addresses a common challenge, automating the returns process for receivables.

Questions answered by this session:
1. How can APIs be used to increase efficiency? 
2. Can APIs help improve DSO and enable STP of receivables?

Karen Moss
VP, Receivables Solutions Consultant, TD Bank


USING TOKENIZATION TO REDUCE DATA RISK

Cybersecurity & Risk

Tokenization can help secure your processing infrastructure. Original, sensitive data are generally stored in a hardened, electronic "vault" and replaced with a benign value or "token" representing the original information while providing an extra level of security. Come hear the challenges and benefits clients have experienced through their tokenization efforts and how they have successfully reduced their overall payments and receivables risk profiles.

Questions answered by this session:
1. How can an organization use tokenization to process exchanging sensitive information to a substitute or proxy value?
2. How has tokenization helped reduce payments and receivables risk?

Chris Chazin
Director, Head of Emerging Payments and Receivables Products, Citi Treasury and Trade Solutions

John Cliff, AAP, CTP
Emerging Receivables Product Manager, Citi Treasury and Trade Solutions


WECHAT PAY & ALIPAY: CHINA’S MOBILE PAYMENT REVOLUTION

Disruptive Ideas & Technology 

With close to 90 percent of the mobile payment market share, WeChat Pay and Alipay lead the revolution transforming China into a cashless society. This session provides an overview of how mobile payments were able to achieve such success in China and why the U.S. continues to face adoption challenges.

Questions answered by this session:
1. What are the basics of the WeChat Pay and Alipay ecosystems?
2. What are some challenges for adopting Mobile Payments in the U.S.?

Christopher Comstock, AAP, APRP
SVP, TM Product and Onboarding Manager, Pacific Premier Bank

Wei Jiang
Chief Operating Officer & President, Citcon

Moderated by: Jesse Sandoval, AAP
Senior Vice President and Head of Global Payments, East West Bank


WHAT’S NEXT FOR CHATBOTS?

Disruptive Ideas & Technology

AI-powered chatbots have forever changed how we interact with technology. Now that chatbots are so adept at completing tasks and users are more comfortable using them, the natural question is: What’s next? Businesses can use chatbots to streamline customer interactions while also mining conversational data to uncover meaningful, actionable intelligence. Experts invite attendees to discuss the future of chatbots, and explore how the landscape has changed in just one year.

Questions answered by this session:
1. Learn where chatbots are headed and explore advanced use cases that further elevate the customer experience.
2. Learn how to analyze and leverage conversational data to improve customer service and streamline operations.

Stuart Bain
SVP of Product Management, Alacriti

Jeff Pauly
Director, Product Solutions, Bank of America