Transforming Billing & Payments With Partnership and Collaboration

In this session speakers will detail how they worked together to streamline a billing and payment system consisting of paper and manual processes. Faced with a print vendor that struggled to support their needs, and in search of statement improvements, including placement of their electronic bill presentment and payment (EBPP) URL or a QR code to facilitate digital payments, they worked together to launch the solution and convert 180,000 payments from a paper/manual process to an electronic system. Attendees will learn about the dialogue between partners and the collaborative approach needed to implement change helped transform business practices to benefit all parties.