DEEP DIVE: From Gen Z to Boomers: Changing Consumer Payments Dynamics
All ages expect faster money movement, which allows consumers to essentially rewrite the rules of consumer satisfaction and complaint management. Attend this session to learn how billers from several industries have launched new ways to pay that satisfy consumers with simplicity and speed. Attendees also hear new consumer survey results showing which payment options will make the biggest impact to reduce complaints, prevent calls and avoid late payments.
Questions answered during this session:
1. How have recent economic events influenced consumer billing and payment preferences by generation?
2. What new technologies can better serve this audience?