DEEP DIVE: Conversational Payments: How We Got Here, Where We're Going and Are We Ready?
Virtual assistants like Siri and Alexa can do everything for us -- from making reservations to buying our groceries to paying our bills. Today's voice payment technology stems from the advancements made in artificial intelligence and machine learning powered by voice recognition technology. This session discusses the factors that are influencing the adoption of conversational payments -- including digital voice technology, artificial intelligence and consumer behavior -- as well as data privacy and security concerns.
Questions answered during this session:
1. What are the factors driving consumer behaviors towards these digital, contactless payments?
2. What are the concerns and obstacles impacting the volume of conversational payments?