Exhibit Hall Events and Education

Exhibit Hall Events

 

 

Explore our enhanced and dynamic solutions-focused exhibit hall

New additions make the breadth of solutions on the exhibit floor the best yet with opportunities designed to meet your needs. 

Exhibit Hall Hours (Hours subject to change)

Monday: 11:30 AM  - 4:15 PM and 5:30 PM - 7:00 PM
Tuesday: 9:45 AM - 12:00 PM and 2:00 PM - 5:10 PM

 

Headshots
Tuesday: 9:45 AM-12:00 PM and 2:00 PM - 5:10 PM in the Exhibit Hall Lounge


Corporate Learning Center

Participate in peer learning and problem solving in a dedicated area for payments end-user attendees from corporate, business, state and local government, higher education, and charitable and religious organizations.

 


Innovation Hub

These fast-paced, interactive demonstrations debut the next wave of payments industry innovations.

 


Smarter. Faster. Payments Zone

Hear from diverse smarter and faster payments leaders as they solve today’s and tomorrow’s payments problems through forward-looking solutions in a theater setting. Events in the Zone will include targeted education sessions, fast-paced demos, and lively discussions on advancements in the world of faster payments.

Sponsored by


 

Corporate Learning Center

Monday, May 6, 2019

Leaving Paper Payments Behind: Tips from the Corporate Perspective

Corporate & End-User Perspectives
1:00 PM-1:50 PM

With billions of paper checks continuing to be issued in the U.S. each year, corporates are looking for innovative, cost-effective, secure and creative ways to “shred” the number of paper payments within their own organizations. Join speakers for a unique opportunity to hear ideas, hits and misses from two organizations leading efforts in developing a means to reduce the burden of paper in their payables and receivables processes.

Questions answered by this session:
1. Is there an instant cure for the paper blues?
2. How can modernization efforts in the industry assist you in developing a smarter payments initiative in your own organization?

EdaBeth Brown
Assistant Vice President, AT&T

Steven DeLutri
VP/MD & Assistant Treasurer, OneMain Financial

Julie Offen
Vice President, J.P. Morgan


Tuesday, May 7, 2019

APIS IN PAYMENTS: PRACTICAL USES

Disruptive Ideas & Technologies
9:45 AM – 10:45 AM

APIs have become a hot topic in payments around the world as an enabler for new product development and open banking. Global markets are embracing change using APIs as the gateway for third parties to access bank account information and payment details to level the competitive playing field. This panel discussion  explores the landscape of APIs and what they mean for the U.S. financial services market. Learn about practical examples of APIs in action, the keys to success with APIs, and how they are moving up the value chain to enable richer solutions and improved client experiences.

Questions answered by this session:
1. What is the current API landscape?
2. What are some key factors and effective strategies for API implementation?

Millicent Calinog
Senior Vice President, API Product Management, Wells Fargo

Stacy Rosenthal
SVP, Head of Payments, Santander Bank

Moderated by: Nasreen Quibria
Senior Advisor, Innovation & Technology, NACHA


How American Greetings Used AI to Move to Electronic Formats

Corporate & End-User Perspectives
10:45 AM-11:35 AM

American Greetings receives more than 66,000 payments per year, with an average of 160 lines per remittance. This huge volume dragged down their systems with slow response time and increased reporting issues. To add to the complexity, their business model offers highly customized pricing and discounting options for customers, creating high probabilities for payment variances. Using technology driven by artificial intelligence, American Greetings has moved more customers to electronic formats and automated their cash application operations to achieve invoice matching in excess of more than 95 percent straight-through processing. Learn from their experiences and share your own in this interactive session.

Questions answered by this session:
1. How can AI quickly and accurately process large volumes of complex invoices with many deductions? 
2. Can invoice matching in excess of 95+ percent straight-through processing?

Lauren Kennedy
Financial Services, American Greetings


The Impact of IVR on Call Center Volumes

Corporate & End-User Perspectives
2:00 PM-2:55 PM 

Customer service can make or break a company’s success, so it comes as no surprise that it is an important focus for every growing business. Axia, an independent physician practice, was experiencing issues with the volume of inquiries to its call center. Learn how it implemented an electronic billing and payment system along with an interactive voice response (IVR) service  to redirect calls related to making payments from the call center to the automated system.

Questions answered by this session:
1. What is the value of a multichannel offering to get customers to view and pay bills
2. What has been the positive impact of a quality IVR on call center resources?

Colleen Bell
Revenue Cycle Manager, Axia Women's Health

Kari Rolph
Vice President, Relationship Management, Transactis

Michelle Warfel
Vice President, Treasury Management Sales Officer, TD Bank


Modern Techniques to Digitize A/R & A/P

Corporate & End-User Perspectives
3:05 PM-3:55 PM

While many organizations struggle to keep pace with digital payment innovation, others are reinventing their customer experience and improving their bottom line by leveraging emerging digital solutions across accounts payables (A/P) and receivables (A/R). In this session, speakers explore the latest emerging trends and innovations, and share firsthand experiences of how one of the world’s largest multinational insurance corporations is enhancing their client experience, managing cyber risk and improving their bottom line by leveraging digital solutions across their organization.


Questions answered by this session:
1. How have some organizations implemented digital tools to improve their AP & AR processes?
2. How can emerging digital trends such as AI and Machine Learning impact your organization?

Tom Lenahan
Assistant Director - Treasury, AIG

Andrew Stache, AAP
Executive Director – Payables & Receivables Digital Channels, J.P. Morgan

Innovation Hub

Monday, May 6

12:00 PM-12:45 PM

ACH Network Challenge Finalists

3:05 PM-3:20 PM

3:25 PM-3:40 PM

Tuesday, May 7

9:50 AM-10:05 AM

10:10 AM-10:25 AM

4:00 PM-4:15 PM


Smarter. Faster. Payments Zone

Monday, May 6, 2019

Immediate Payments: More than Meets the Eye

Disruptive Ideas & Technologies
1:00 PM-1:50 PM 

Payment velocity is increasing more rapidly than ever before to meet evolving customer expectations. But faster is not always better. Learn to see through the buzz to ensure your payment strategy aligns with your specific business needs. Speakers share their views of the payments landscape and strategies for keeping customers at the forefront when evaluating which payment initiatives to pursue.

Questions answered by this session:
1. How can your organization capitalize on the ever-changing payments landscape?
2.What are some business practices to evaluate strategic payment initiatives?

Lynn Cirrincione
Director, Treasury & Planning, Allstate Insurance Company

Charles Ellert, PMP
Senior Manager, Payments Strategy & Systems, Verizon

Katja Lehr
Director Americas Bank Product, PayPal

Moderated by: Theresa Clements
Emerging Payments Product Management, Wells Fargo


Creating Value for Clients: Pairing Innovative People with Innovative Payments

Disruptive Ideas & Technologies
2:05 PM-2:55 PM 

Both Same Day ACH and fintech relationships are changing the face of payments. Learn how integrating these leading edge capabilities allows financial institutions to provide innovative solutions to corporate clients. This session will discuss how the innovative product development and deployment approach of fintechs create value to banks and their customers, and how banks' experience with security, risk and compliance make them a valuable asset to fintech’s looking to bring innovation to market.  We explore how Same Day ACH becomes an additional tool that allows fintechs and their FI partners to extend new capabilities to make their offering more valuable to corporate end users.

Questions answered by this session:
1. How can FIs and fintechs cooperate and utilize each other’s strengths to enhance product offerings?
2. How can advances in payments provide additional value to customers and their clients?

David Boddy
VP of Snapsheet Transactions, Snapsheet

Megan Kakani
SVP, Head of Emerging Payments, KeyBank


 

Tuesday, May 7, 2019

 

REIMAGINING THE VALUE OF PAYMENTS DATA THROUGH MACHINE LEARNING

Disruptive Ideas & Technologies
10:45 AM-1:35 AM

Better use of payments data has always been on the “to-do” list of treasurers and financial institutions alike. With the advent of digital services, open APIs. and cloud services, the industry now has an opportunity to collect, curate and analyze large sets of payments data. Open banking also allows payments data to connect treasury and finance to operations and commercial functions, repositioning treasury from processing to support P&L development. Attendees will receive a practical plan of how to migrate legacy systems  into the cloud.

Questions answered by this session:
1. How can machine-learning at scale can deliver value across operational, financial, commercial and risk lenses?
2. How can payments data be used as an asset and developed into a more commercially valuable asset

Sarah Billings
Senior Vice President, Head of Payment Strategy and Transformation, PNC Bank

Melissa Maheux
Regional Head of Financial Services - Google Cloud, Google

Ayeesha Sachedina
Director, Innovation, Bank of America Merrill Lynch

Moderated by:Troy Hagey
Principal, Financial Services, KPMG


WHAT’S NEXT FOR CHATBOTS?

Disruptive Ideas & Technologies
2:00 PM-2:50 PM

AI-powered chatbots have forever changed how we interact with technology. Now that chatbots are so adept at completing tasks and users are more comfortable using them, the natural question is: What’s next? Businesses can use chatbots to streamline customer interactions while also mining conversational data to uncover meaningful, actionable intelligence. Experts invite attendees to discuss the future of chatbots, and explore how the landscape has changed in just one year.

Questions answered by this session:
1. Learn where chatbots are headed and explore advanced use cases that further elevate the customer experience.
2. Learn how to analyze and leverage conversational data to improve customer service and streamline operations.

Stuart Bain
SVP of Product Management, Alacriti

Jeff Pauly
Director, Product Solutions, Bank of America


Leveraging Data Analytics in an ACH File

ACH
3:05 PM-3:55 PM 

Learn about what hidden gems to look for in DDA transactions as you explore competitive trends and learn how leveraging data will help you navigate a changing landscape. In this session, you will learn how to capitalize on the data, and better understand the competitive trends and the tales they tell.

Questions answered by this session:
1. How can an institution leverage data to manage the risks of shrinking deposit and loan growth as interest rates increase?
2. How can an institution capitalize on the data to help understand the competitive trends?

Traci Berriman
Senior Director, Strategic Services, MACHA

Rob Heiser
President & CEO, Segmint

Mark Nelson
EVP, CIO, CIF, Horicon Bank


4:00 PM-4:15 PM