Disruptive Ideas & Technologies Track

These sessions focus on the topics that threaten to disrupt the status quo, elicit controversy and provoke debate in the industry.

Sponsored by Wells Fargo_New

Monday, May 6, 2019

Payments & Open API Banking: Riding the Next Wave of Innovation

9:30 AM-10:20 AM |  Room: Crystal D-F

The new app and API economy has already fundamentally changed the way consumers and businesses interact with each other. But what about consumers and corporations, and how they interact with their banks? Financial institutions that move quickly to connect to innovative APIs and microservices stand to revolutionize the app economy to develop smarter, better user experiences for their customers.

Questions answered by this session:
1. How has API innovation evolved?
2. How can FIs work with fintechs and leverage the latest APIs to deliver better customer experiences?

Peter Hazou
Director, Business Development, Financial Services, Microsoft

Robert Mancini
Head of Payments, Finastra

Christopher Ward, CCM
EVP, Head of Product Management and Operations, Treasury Management, PNC

SPOTLIGHT SESSION: Examining the Future of Payments

9:30 AM-10:20 AM |  Room: Crystal H

A panel of experts provide their insights with regard to how disruptive technologies, blockchain technology, faster payments and other industry-changing verticals will impact the future. Adoption of micropayments, cryptocurrencies, and e-wallets are quickly making inroads to both individual and corporate payment types. Panelists advise where the investment dollars are being directed to fashion a more seamless, frictionless and positive experience for individuals and corporate entities alike.

Questions answered by this session:
1. How has the consolidation of payment formatting via ISO enabled more expeditious global payment deployment for the parties involved?
2. What are some best practice solutions that demonstrate how AI is playing a greater role in reducing friction for payment delivery?

Katja Lehr
Director, North America Products, PayPal

Rene Lacerte
Chief Executive Officer, Bill.com

Tim Smallow
Director, Treasury, Amazon

Moderated by: Steven Bernstein
Executive Director, J.P. Morgan

Request for Payment: Making Payments Contextual

9:30 AM-10:20 AM |  Room: Crystal J

Noncard, digital payments are sweeping the planet on the back of payment infrastructure modernization. The industry is seeking ways to leverage new digital technologies and strip costs out of the payments ecosystem. Request for Payment brings noncard, digital and faster payments into the hands of consumers and businesses, making payments contextual. Speakers discuss the lessons to be gained and what needs to be done to fully leverage digital, faster payments in the U.S.

Questions answered by this session:
1. How can the industry maximize the value of smarter, faster ways to pay?
2. How will Request for Payment make payments contextual?

Peter Andrew Davey, AAP
Head of Innovation, The Clearing House

Andrea Gilman
Senior Vice President, New Payments Product, Mastercard

Dean Wallace
Practice Lead, Real-Time & Digital Payments, ACI Worldwide

EXECUTIVE SERIES: Debunking Real-Time Payments for Corporate Payments with Data & Experience

9:30 AM-10:20 AM |  Room: Crystal N-Q

As real-time payments for businesses have become a reality with The Clearing House’s RTP system, many financial institutions are still struggling with the details. Speakers review adoption trends and implementation plans to help FIs still deciding if they will use the RTP system for corporate payments. This session dives deeper into operational considerations for choosing a technology strategy and how FIs are planning to deal with new challenges that come with a 24/7 processing schedule.

Questions answered by this session:
1. What are some considerations to keep in mind when building a business case to offer RTP?
2. How have the experiences been for one FI using RTP?

Erika Baumann
Senior Wholesale Banking Analyst, Aite Group

Carl Slabicki, AAP, CTP
Director and Product Line Manager for Immediate Payments, BNY Mellon


Real-Time Payments (RTP) Interoperability

9:30 AM-10:20 AM |  Room: Grand 11-12

Interoperability is commonly put forward as the solution to knit services provided by different participants into a common and simple experience for the end user. Given the complexity of the U.S. payments ecosystem, is that even possible? What would it look like? Who would benefit and how? Attend this session to have those and additional questions answered by a panel of industry experts with firsthand experience in working to achieve interoperability.

Questions answered by this session:
1. What are possible interoperability propositions between different providers?
2. What solutions are being considered to achieve interoperability in the short and medium term?

Tom Brooks
Senior Vice President, Head of Regional Account North America, Visa Inc.

Steve Ledford
Senior Vice President, Product and Strategy, The Clearing House

Laura Weinflash
Vice President - Payment Strategy, Early Warning

Moderated by: Gene Neyer
Executive Advisor, Payments, Icon Solutions

Payments 2.0: The Journey from Legacy

10:40 AM-11:30 AM |  Room: Grand 13-14

The payments industry fortunately has an appetite for change. That is good news because regulatory change – both locally and globally –  and technology innovation are moving at light speed. Come to this session to hear about a practical case study of payments transformation at a bank. Find out the challenges and opportunities that were unearthed during the project life cycle, as well as critical change management required for success with internal stakeholders and partners.

Questions answered by this session:
1) Understanding of Payments Canada's modernization?
2) Best practices in planning payments technology readiness to support new payment initiatives?

David Bergeron
Director, Banque Nationale du Canada

Frank Keller
Principal, Innovation, Payments Canada

Matt Monaco
Wire Product Manager, Santander Bank, N.A..

Moderated by: James Hebert
Director Consulting Delivery, CGI

Distributed Ledgers: Building Blocks for Innovation

1:00 PM-1:50 PM |  Room: Crystal A-C

Distributed ledger technology (DLT) represents an opportunity to radically transform current business processes, resulting in more efficient and secure financial ecosystems that will reduce settlement times for digital and mainstream financial assets. As transactions become increasingly digital, it is important to recognize the number of potential applications for distributed ledgers.  Speakers discuss the widespread applications of DLT, the potential it has to change the way we process and secure information, as well as how DLT will enhance the ways traditional banking services are delivered.

Questions answered by this session:
1. How can DLT be used to increase the speed, transparency, security and efficiency of transactions?
2. What are “Smart Contracts” and how can the application create seamless adjudication of agreements, contractual provisions, multi-party workflows and processes?

Chris Church
Chief Business Development Officer. Digital Asset

Mariya Filipova
Vice President of Innovation, Anthem, Inc.

Christopher Ward, CCM
EVP, Head of Product Management and Operations, Treasury Management, PNC

Making Payments in Your Sleep

1:00 PM-1:50 PM |  Room: Crystal K-M

Dreaming of the day when you don’t need to worry about waiting to send in that payment file or who will originate payments in your absence? Speakers in this session share ideas to achieve that goal with the use of APIs. Using APIs for ACH and other traditional banking services, allowing their systems to originate payments directly and automatically sending them to their financial institution has proven successful. Attendees learn how to tell if APIs are the right channel for payment origination and how to automate electronic payments to suppliers and customers in such a time-sensitive business.

Questions answered by this session:
1. How can APIs be used to automate electronic payments?
2. How can you determine if APIs are the right channel for payment origination?

Kyle Abrahams
Senior Developer, Garfield Refining Company

Millicent Calinog
SVP, API Product Management, Wells Fargo

E-Wallets: Untapped Opportunities

1:00 PM-1:50 PM |  Room: Crystal N-Q

Demand for and use of e-wallets continue to accelerate globally. To stay competitive, merchants are expanding their acceptance offerings for both point-of-sale and online. Consumers and small businesses are increasingly more likely to request payments be sent to an e-wallet versus a traditional bank account, providing new opportunities to pay gig economy and commission workforce members. Panelists look at current global trends in the e-wallet space, as well as explore untapped market opportunities and the implications they pose for the payments industry.

Questions answered by this session:
1. How could an end-to-end suite of pay-in and pay-out capabilities reduce the friction of international money movement to meet the needs of the current global economy?
2. What are some emerging use cases for both acceptance and pay-out to e-Wallets?

Alexander Paddington
Executive Director, Global Payments & FX Partnerships, J.P. Morgan

Umesh Wadhwa
Vice President, Product Management, Mastercard


DEEP DIVE - Everything & Anything as a Service: The Changing Face of Technology & What it Means for You

1:00 PM-1:50 PM |  Room: Miami

Banking-as-a-service and platformification have been one of the most talked about trends over the last 18 months, with financial institutions (FI) and vendors creating offerings in this space. With technology like APIs and cloud, we're no longer constrained to “black box” one size fits all technology. Increasingly, products are being created out of micro-services, allowing FIs to create their own unique products, but from standardized building blocks. Furthermore, clients are expecting the ability to tailor, customize, integrate and consume however and wherever they want. This session sets explains the differences between all the terms – how does bank-as-a-service differ from banking-as-a-service? Show what FIs are ready to demonstrate what is possible, and why FIs  have to start thinking about it now. Speakers also discuss Celent's global survey on the state of platformification in payments for innovation.

Questions answered by this session:

1.What do the results of Celent’s study reveal?
2. How can your organization begin adapting to these changes and expectations?

Gareth Lodge
Senior Analyst, Celent



Immediate Payments: More than Meets the Eye

1:00 PM-1:50 PM |  Room: Smarter Faster Payments Zone

Payment velocity is increasing more rapidly than ever before to meet evolving customer expectations. But faster is not always better. Learn to see through the buzz to ensure your payment strategy aligns with your specific business needs. Speakers share their views of the payments landscape and strategies for keeping customers at the forefront when evaluating which payment initiatives to pursue.

Questions answered by this session:
1. How can your organization capitalize on the ever-changing payments landscape?
2.What are some business practices to evaluate strategic payment initiatives?

Lynn Cirrincione
Director, Treasury & Planning, Allstate Insurance Company

Darrell Conn
Executive Director, Payment Strategy, Verizon

Katja Lehr
Director Americas Bank Product, PayPal

Moderated by: Michelle Ziolkowski, CTP
Head of Global Payables, Wells Fargo


EXECUTIVE SERIES: Why Banks Engage (or Should) with Fintech

1:00 PM-1:50 PM |  Room: Grand 9-10

The pace of innovation continues to accelerate as more and more fintechs enter the market. Speakers discuss how to navigate the growing landscape to find the right solution to meet your organization's needs while ensuring it is a partnership that lasts. You will also learn how to determine the role financial institutions play in fintech partnerships to quickly bring innovative solutions to customers and members.

Questions answered by this session:
1. What are some key items to consider when assessing fintech solutions?
2. What are some benefits of an FI-sponsored fintech?

Chris Noe
SVP, Head of TM Innovation and Partner Development, Wells Fargo

Greg Pastorek
Commercial Partnerships, Mastercard

Joseph Proto
Chairman & Chief Executive Officer, Transactis, Inc.

Manish Vrishaketu
COO, Tipalti

Banking as a Platform & Open Banking: The New Frontier

2:05 PM-2:55 PM |  Room: Crystal D-F

During this session, panelists will discuss the concept of ‘banking as a platform’ and how the rise of open banking is driving a shift in business models, changing the way financial institutions consume and deliver services to their customers leveraging the API ecosystem.

Questions answered by this session:
1. What is banking as a platform?
2. How are open banking initiatives driving a shift in business models and how are FIs leveraging the API ecosystem?

Kevin Grieve
Managing Director, Financial Services, Accenture

Peter Hazou
Director, Business Development, Microsoft Corporation

Pierre Quemard
Innovation Lead, Finastra

The Future is Now: Integrating AI into your Financial Crime Compliance Operations

2:05 PM-2:55 PM |  Room: Crystal J

In the evolving compliance landscape, new technologies play a critical role in helping the industry unite to combat financial crime. Although in its infancy, AI technology has the potential to be applied towards a broad range of areas and provide businesses with the insights to drive innovation, improve the efficiency of processes, and mitigate compliance and fraud risks. Join this session to discover how SWIFT is helping financial institutions by implementing AI technology to analyze data to detect unusual patterns and fraud.

Questions answered by this session:
1. How can AI technologies be used to improve the efficiency of processes, and mitigate compliance and fraud risk?
2.  What are the associated risks with using these new technologies and? How can FIs convince regulators to trust that the technology actually works?

Chetan Cariappa
Senior Manager, Financial Crime Compliance, SWIFT

Smart Makes the Difference: Modernizing Payments Business & Strategy

2:05 PM-2:55 PM |  Room: Crystal K-M

Financial institutions are ready for a fresh approach to their payments strategy. Consumer and business expectations about user experience have changed, especially with the movement toward fulfilling the need for technology to automate tasks such as payments. The “do it for me” attitude is pervading all industries, and FI-centric payments have been slow to adapt to this cultural demand from consumers and businesses – until now. This session will address how modern technology available to financial institutions can revitalize their payments strategies, particularly how to create a smarter more engaging approach through the strategic use of AI and the latest payments innovations.

Questions answered by this session:
1. What is the market direction for AI?
2. Does a potential “wait and see” attitude from FIs toward adopting the latest developments be holding the industry back?

Fran Duggan
CEO, Payrailz

Ted Hassenfelt
Chief Information Officer / SVP Information Technology, Suncoast Credit Union

Orlando Santos
Vice President of Product, Payrailz

TechFin is the New Fintech: Improving B2B Customer Experiences from the Inside-Out

2:05 PM-2:55 PM |  Room: Crystal N-Q

Great customer experiences created by Amazon, Lyft and Apple have changed all of our expectations about what constitutes a successful shopping trip, cab ride or training run. Meanwhile, TechFin firms that are not yet household names are helping financial institutions update and upgrade the experiences that they deliver to their valued business clients. Panelists share real-world examples of how TechFin has been creatively applied to advance the ability of financial institutions to build better platforms and apply machine learning to business customers' interactions, including reinventing enrollment and AI innovations that remove friction and strengthen security and confidence.

Questions answered by this session:
1. How are financial institutions and companies  partnering with techfin firms to delight business customers?
2. What is the future of financial services and how will the evolution of B2B services become a story of successful techfin partnerships?

Jason Carone, AAP, APRP, CTP
Product Management Director, Silicon Valley Bank

Jane Hennessy
G2 Web Services Consultant, G2 Web Services

Moderated by: Colleen Lindow, CCM, CAMS
VP, Strategic Partnerships, Bill.com

The U.S. Faster Payments Council: Advancing the Path to Faster Payments Ubiquity 

Disruptive Ideas & Technologies
2:05-2:55 PM | Room: Grand 9-10

How does the U.S. – a country with a complex payments ecosystem and no shortage of emerging payments innovations - achieve faster payments ubiquity and adoption? Through broad, segment-level representation, honest dialogue, and the will to collaborate. The U.S. Faster Payments Council (FPC) is bringing together diverse stakeholders representing the full spectrum of the payments ecosystem in an effort to move the industry towards a frictionless faster payment system.

Questions answered by this session:
1.Why is the move to real-time payments so urgent and what role will the FPC play? 
2. What is the state of readiness for faster payments in the U.S.?

Kevin Christensen
Senior Vice President, Market Intelligence & Data Analytics, SHAZAM Inc.

Andrea Gilman
Senior Vice President, New Payments Product, Mastercard

Steve Kenneally, AAP
Senior Vice President, Center for Payments & Cybersecurity, American Bankers Association

Reed Luhtanen
Senior Director, Payments Strategy, Walmart Stores, Inc.

Moderated By: Deborah Matthews Phillips, AAP
Managing Director, Payments Strategy, Jack Henry & Associates

Build It & They Will Come...Or Will They?

2:05 PM-2:55 PM |  Room: Grand 11-12

Payments and payments technology firms are building out a wide array of potentially competing payments solutions and tools. This session addresses the risks and conflicting forces that will ultimately dictate if a “build it and they will come” approach will work in today’s rapidly changing world.

Questions to be answered by this session: 
1. How will demographics and economies impact payments technology?
2. How will changing forces lead to new or improved offerings?  

Richard Oliver
Independent Consultant


DEEP DIVE - Monetizing Your Payments Data: Turning Bits & Bytes into Bucks

2:05 PM-2:55 PM |  Room: Miami

Financial institutions (FI) are awash in data created from daily operations of processing transactions or managing risk.  Usually, this data sits unexamined and unleveraged – retained for compliance purposes only.  Additionally, traditional siloed operations can make it difficult to access or use this information.  This data reflects the behaviors, needs and desires of an FI’s customer base, both consumer and corporate.  Tapping into this data gold mine can enable FIs to become far more targeted, predictive and efficient in identifying why and when a customer might leave and what they might need in terms of products and services in order to stay.  Speakers discuss the state of the market in terms of leveraging FI data, discuss the need and potential for improved data analysis capabilities and identify tangible next steps that all FIs can take to turn their bits and bytes into their most valued assets.

Questions answered by this session:

1. How can your organization take siloed information and use it to reach your customer base?
2. How do you turn bits and bytes into a valued asset?

Frederic Chanfrau
EVP & CIO Commercial Bank and Central Functions, Citizens Bank

Ganesh Krishnan
EVP, CIO, Corporate Institutional Banking, PNC

Gareth Lodge
Senior Analyst, Celent.

Andy Schmidt
Vice President & Global Industry Lead for Retail Banking, CGI


Creating Value for Clients: Pairing Innovative People with Innovative Payments

2:05 PM-2:55 PM |  Room: Smarter Faster Payments Zone

Both Same Day ACH and fintech relationships are changing the face of payments. Learn how integrating these leading edge capabilities allows financial institutions to provide innovative solutions to corporate clients. This session will discuss how the innovative product development and deployment approach of fintechs create value to banks and their customers, and how banks' experience with security, risk and compliance make them a valuable asset to fintech’s looking to bring innovation to market.  We explore how Same Day ACH becomes an additional tool that allows fintechs and their FI partners to extend new capabilities to make their offering more valuable to corporate end users.

Questions answered by this session:
1. How can FIs and fintechs cooperate and utilize each other’s strengths to enhance product offerings?
2. How can advances in payments provide additional value to customers and their clients?

David Boddy
VP of Snapsheet Transactions, Snapsheet

Megan Kakani
SVP, Head of Emerging Payments, KeyBank

Real Time Payments Make It Fast, Payment Hubs Make It Better

3:05 PM-3:55 PM |  Room: Smarter Faster Payments Zone

Your payments business can be a foundation for competitive advantage – if you have a payments infrastructure that delivers fast, intelligent payment processing and connectivity across channel, payment types and clearing schemes. 

Questions answered by this session:
 1.How a payments hub helps provide flexibility when introducing faster payments into your current payments product suite?
2.  How one bank has implemented RTP and their strategy for originating faster payments?    

Robin LoGiudice
Vice President, Enterprise Solutions Consulting, Fiserv   

Jim Maimone
SVP, Senior Payment Hub Product Manager, Treasury Solutions, Citizens Commercial Bank         


Tuesday, May 7, 2019

APIs in Payments: Practical Uses

9:50 AM-10:40 AM |  Room: Corporate Learning Center

APIs have become a hot topic in payments around the world as an enabler for new product development and open banking. Global markets are embracing change using APIs as the gateway for third parties to access bank account information and payment details to level the competitive playing field. This panel discussion  explores the landscape of APIs and what they mean for the U.S. financial services market. Learn about practical examples of APIs in action, the keys to success with APIs, and how they are moving up the value chain to enable richer solutions and improved client experiences.

Questions answered by this session:
1. What is the current API landscape?
2. What are some key factors and effective strategies for API implementation?

Millicent Calinog
Senior Vice President, API Product Management, Wells Fargo

Stacy Rosenthal
SVP, Head of Payments, Santander Bank

Moderated by: Nasreen Quibria
Senior Advisor, Innovation & Technology, NACHA

Are Financial Institutions Prepared for Change?

9:50 AM-10:40 AM  |  Room: Smarter Faster Payments Zone

As the industry continues to evolve, how are small to midsize financial institutions adapting their strategies to cope with new trends and technologies? The Center for Payments, a joint program organized by 11 payments associations, surveyed over 700 payment systems participants from across the United States to determine their most pressing concerns and assess their intent and ability to adopt faster payments. 

Questions answered by this session:
1. What are the results of the financial institution survey? 
2.  How can your organization navigate the future of payments?


Sean Carter, AAP, 
President & CEO, NEACH

Brian Laverdure, AAP
Director, Emerging Payments Education, EPCOR


The Evolution of Mobile-First Business Banking: Bringing the "8 to 5" Into the Future

10:45 AM-11:35 AM  |  Room: Crystal A-C

Studies show that more than 50 percent of small businesses and more than 65 percent of millennial business owners rely on smartphones to access and manage their bank accounts. However, most business banking and treasury management solutions can barely contemplate the internet, much less a mobile phone. As many retail and small business users become more digital-savvy and digital-expectant, FIs must rethink their business banking customer experience to thrive in the long term. Hear panelists from financial institutions that found innovative and successful ways to deploy mobile-first financial experiences to meet their customers at every step of their banking journeys.

Questions answered by this session:
1. What mobile banking services are most wanted and needed by both retail and business customers?                                                                            
2. How does an organization successfully deploy a digital-first strategy for their online banking offerings?

Larry Fredette
Vice President, Treasury Management, Enterprise Bank & Trust

Jessica Hamilton
Senior Vice President, Director of Treasury Management Services, First United Bank

Debbie Smart
Senior Business Consultant, Q2 Software, Inc.

Cross-Border Real-Time Payments: Vision or Reality?

10:45 AM-11:35 AM  |  Room: Crystal K-M

While developing the message set required to launch and operate a domestic real-time payment system, most new market implementations are launching with an eye towards cross-border interoperability. With the continued growth of global commerce, the need for market infrastructures to focus on the ability to allow business processes and data content to operate cross-border in a fast, efficient, structured and secure manner is the natural progression. Speakers review market infrastructures and how faster payment services are being developed in local markets.

Questions answered by this session:
1. How are cross-border real-time payments being incorporated  by some market?  
2. How will corridor for cross border real-time payments develop as an approach to launching cross-border activity?

Irfan Ahmad
Senior Vice President, The Clearing House

Magnus Carlsson
Vice President, Association of Financial Professionals

Leo Lipis
Principal, Lipis Advisors

Moderated by: Roy DeCicco, CCM
Managing Director, J.P. Morgan

AI: Shaping Payments & New Business Models in Banking

10:45 AM-11:35 AM |  Room: Grand 13-14

The adoption of faster payments as a global phenomenon is driving financial institutions toward a once-in-a-generation modernization of their business and operating models. Key to the transformation to ensure competitive relevance in today’s data driven real-time society is the harnessing of data and artificial intelligence to manage core parts of the business, as well as to develop new customer use cases. Attendees learn from speakers with real use cases of how AI is being used in payments – providing lessons and ideas to bring back  to their organizations.

Questions answered by this session:
1. What are some practical examples of how Artificial Intelligence can be applied to the payments process?
2. Are there other use cases where artificial intelligence, machine learning and cognitive services can generate new and relevant value for both financial institutions and their clients?

Cheryl Gurz
Business Banking Treasury Solutions Product Management, Citizens Bank

Peter Hazou
Business Strategy Leader, Microsoft


DEEP Dive - Billing & Payments: Back in the Spotlight

10:45 AM-11:35 AM |  Room: Miami

$100 billion in fintech investments have been funded in the past few years by venture capital, private equity, strategic investors and even financial institutions (FI). Where is all this money going and why? With all the investments financial institutions need to make under ever increasing regulatory pressures, it is challenging for them to support continuous innovation. The pace of change is unprecedented, presenting both risk and opportunity. Fintechs are building products that are faster, easier and more efficient, often competing with FIs to offer more seamless payment experiences for businesses and their customers. But fintechs lack the scale and trust that FIs command. Join this interactive ‘fireside chat’ where payments experts and industry veterans discuss the evolving payments landscape and what fintech companies are doing to keep FIs in the center of payments.

Questions answered by this session:

1. With all of the regulatory changes, how can you prevent your organization from falling behind?
2. How can FIs and fintechs continue working together to advance payments?

Joseph Proto
Chief Executive Officer & Chairman, Transactis

Paul Simons
Managing Director, Payables & Receivables Product Group Manager, BNY Mellon Treasury Services

Rod Springhetti
Vice President of Product Management, Deluxe Treasury Management Solutions

Elaine Szeto
Chief Product & Service Officer, Western Alliance Bank


Reimagining the Value of Payments Data Through Machine Learning

10:45 AM-1:35 AM  |  Room: Smarter Faster Payments Zone

Better use of payments data has always been on the “to-do” list of treasurers and financial institutions alike. With the advent of digital services, open APIs. and cloud services, the industry now has an opportunity to collect, curate and analyze large sets of payments data. Open banking also allows payments data to connect treasury and finance to operations and commercial functions, repositioning treasury from processing to support P&L development. Attendees will receive a practical plan of how to migrate legacy systems  into the cloud.

Questions answered by this session:
1. How can machine-learning at scale can deliver value across operational, financial, commercial and risk lenses?
2. How can payments data be used as an asset and developed into a more commercially valuable asset

Sarah Billings
Senior Vice President, Head of Payment Strategy and Transformation, PNC Bank

Melissa Maheux
Regional Head of Financial Services - Google Cloud, Google

Ayeesha Sachedina
Director, Innovation, Bank of America Merrill Lynch

Moderated by:Troy Hagey
Principal, Financial Services, KPMG

Demystifying the Innovation Center Model

2:00 PM-2:50 PM |  Room: Crystal A-C

Innovation centers are appearing in many geographies throughout the U.S., but who is involved and what tools and practices are they embracing? In Boston, the DCU Fintech Innovation Center has evolved into a place that enables innovators to focus on an idea and develop it through validation and innovation. This session provides two perspectives, one of the center manager defining how the center works and then from a fintech startup actively involved in developing a new solution for financial services.

Questions answered by this session:
1. What is the role of fintech centers in developing fintech solutions?
2. What are some unique challenges fintech's face in developing solutions?

Joe Casali, AAP, NCP
Senior Vice President, NEACH Payments Group

Colby Ross
CEO and Founder, Project Finance

Vasilios Roussos
Managing Director, DCU Fintech Innovation Center

Best Practices for Straight-Through Payments

2:00 PM-2:50 PM |  Room: Crystal J

This session explores best practices for executing volumes of large-scale payments. Speakers discuss what works most effectively from an onboarding perspective, how to minimize exceptions, how risk parameters impact the payment types utilized, and how emerging payments will impact future evaluations of onboarding payment processes. The cost of payment, as well as ease of reconciliation are also discussed.

Questions answered by this session:
1. What are some business practices for corporate practitioners for their payment types?
2. How are assessments for payment types  evolving relative to RTP, Zelle, Card and Same Day ACH?

Edabeth Brown, AAP
Manager, Treasury, AT&T

Alan Koenigsberg
Chief Development Officer, TraxPay

Christopher VanWoert
Director, Treasury, Stripe

Moderated by: Steven Bernstein
Executive Director, J.P. Morgan

Rise of the Chatbots

2:00 PM-2:50 PM |  Room: Crystal N-Q

Artificial intelligence technology has the potential to completely change customer perspectives and experiences while enabling the industry to offer services that resonate with modern customers.  Learn how AI is helping insurance companies provide products that are tailored to customers’ needs and lifestyles and how it is helping to improve internal processes while reducing the time spent on repetitive mundane tasks. Speakers share real-world experiences regarding how the technology is being deployed.

Questions answered by this session:
1. Within which channels can chatbots be deployed, and how are they developed?
2. How are chatbots being implemented?

Chris Colson
Director, Innovation, Retail Payments Office, Federal Reserve Bank of Atlanta

Community Financial Institution Perspectives on Real-Time Payments

2:00 PM-2:50 PM |  Room: Grand 9-10

With early adopters now active on faster payment networks, community financial institutions must determine the right approach for their organization and develop their strategy for time-to-market, customer experience, technical integration, fraud mitigation, customer and operational support and monetization. This panel of community financial executives share lessons learned from their experience through this process, providing insights for navigating this unfamiliar territory by focusing on high-value priorities, delivering a great customer experience, and effectively managing vendor relationships for faster payment traction.

Questions answered by this session:
1. How can your organization develop compelling faster payments value propositions to attract and retain consumer and business customers?
 2. How does identifying the right FinServ or Fintech vendor to partner with determine a community FI’s ability to create the right value proposition to attract and retain consumer and business customers for long-term success?

Kelly Burdette
SVP - Digital and Product, Bank Independent

Misti Mostiller
EVP & Director, Bank Innovation & Product Management, Extraco Bank

Art Peters
Chief Operations Officer, Dow Chemical Employees Credit Union

Moderated by: Deborah Matthews Phillips, AAP
Managing Director – Payments Strategy, Jack Henry & Associates


BRIEFING: How Faster Payments Work at the Point of Sale

2:00 PM-2:25 PM |  Room: Grand 13-14

Given how seldom new payment infrastructures are introduced, the new Real-Time Payment (RTP) System has provided corporates the opportunity to innovate and modernize the U.S. consumer payments experience. Witness an examination of the point-of-sale use cases this payment instrument enables and discover the impact RTP  has on corporates (B2C and B2B), the card networks, large issuers, small issuers, acquirers and consumers.

Questions answered by this session:
1. What does the RTP point of sale purchasing experience look like?
2. How can FIs reinsert their brand back into the point of sale?

Rene Pelegero
President, Retail Payments Global Consulting Group


DEEP DIVE: BPDA Business Payments Directory Proof of Concept (PoC)

2:00 PM-2:50 PM |  Room: Miami

Aligning with the Routing area of focus in the ACH Roadmap and Plan of Work, the recently-announced PoC to advance the B2B directory concept developed through the Business Payments Directory Association addresses pain points expressed by corporates in an area in which NACHA has been involved with its members and the industry for 15 years. This session features a demonstration and discussion of the PoC, which NACHA is funding to benefit the industry for ACH and other payment types. 

Questions to be answered in this session:
1. How will the Directory benefit Network participants?
2. What are the next steps in moving the Directory forward?

Lawrence Buettner
Managing Principal, Deluxe Corporation

Micah Kerr
Business Architect, Discover Financial Services

George Throckmorton
Managing Director, Strategic Initiatives & Network Development, NACHA



What’s Next for Chatbots?

2:00 PM-2:50 PM |  Room: Smarter Faster Payments Zone

AI-powered chatbots have forever changed how we interact with technology. Now that chatbots are so adept at completing tasks and users are more comfortable using them, the natural question is: What’s next? Businesses can use chatbots to streamline customer interactions while also mining conversational data to uncover meaningful, actionable intelligence. Experts invite attendees to discuss the future of chatbots, and explore how the landscape has changed in just one year.

Questions answered by this session:
1. Learn where chatbots are headed and explore advanced use cases that further elevate the customer experience.
2. Learn how to analyze and leverage conversational data to improve customer service and streamline operations.

Stuart Bain
SVP of Product Management, Alacriti

Jeff Pauly
Director, Product Solutions, Bank of America

Middle Market Integrated Payables: Simple, Smart & Secure

3:05 PM-3:55 PM |  Room: Crystal D-F

Middle-market businesses are looking to achieve the payables automation success that large corporates have long enjoyed. But existing large corporate solutions fail to address the middle market’s AP/AR process nuances and needs for ease of implementation and use. With two-thirds of all businesses agreeing that “smarter” systems that drive more efficiencies are necessary for AP success, financial institutions must reimagine middle-market solutions, layering in technology innovations that make the payments experience simpler, smarter and more secure.

 Questions answered by this session:
1. How does an ideal middle-market integrated payables solution differ from a large corporate solution? Why is now the time for integrated payables (card, ACH and check) in the middle market?
2. What are the opportunities for financial institutions to work with their middle market clients to create successful integrated payables solutions ?How can innovations in technology enable businesses to achieve more intelligent and efficient processes?

Randy Ginter
ACH Product Manager, TD Bank

Brian Greehan
Vice President, Cloud Business Solutions, Bottomline Technologies

Adam Keck
Treasury Management, Product Manager, Fifth Third Bank

Leigh Moore
Senior Director, B2B Partnerships, Visa

WeChat Pay & Alipay: China’s Mobile Payment Revolution

3:05 PM-3:55 PM |  Room: Crystal G

With close to 90 percent of the mobile payment market share, WeChat Pay and Alipay lead the revolution transforming China into a cashless society. This session provides an overview of how mobile payments were able to achieve such success in China and why the U.S. continues to face adoption challenges.

Questions answered by this session:
1. What are the basics of the WeChat Pay and Alipay ecosystems?
2. What are some challenges for adopting Mobile Payments in the U.S.?

Christopher Comstock, AAP, APRP
SVP, TM Product and Onboarding Manager, Pacific Premier Bank

Jean Kany
Vice President, Head of Global Enterprise Retail, Citcon

Moderated by: Jesse Sandoval, AAP
Senior Vice President and Head of Global Payments, East West Bank

Transportation in a Friction-Free, Plastic-Free World

3:05 PM-3:55 PM |  Room: Grand 9-10

We are in the midst of a transportation revolution. Billions of dollars are being poured into connected cars, autonomous vehicles, as well as ride-sharing and fractional ownership. As a result, companies need to recognize that the source and flow of payments are being disrupted. Speakers examine the current landscape, consumer trends, and what companies need to do to innovate for the future.

Questions answered by this session:
1. What are some new transportation technologies that facilitate friction-free payments?
2. Where are there opportunities for companies to further streamline and innovate toward the autonomous future?

Yona Shtern
Chief Executive Officer, ParkWhiz

Robotic Process Automation as a Force Multiplier

3:05 PM-3:55 PM |  Room: Grand 11-12

Many financial institutions today have seen drastic improvement in their operating efficiency through the use of Robotic Process Automation (RPA) and Robotic Desktop Automation. Industry leaders have found that by automating repetitive and cumbersome tasks they have seen improved team member engagement, substantial efficiencies, lowered risk, improved customer satisfaction and greatly reduced and/or eliminated defects. In this session, speakers examine these two applications from four perspectives: overview of the technology, key considerations for identifying opportunities, applying Robotic Process Automation as a force-multiplier to your technology roadmap, and next steps to starting your journey.

Questions answered by this session:
1. How can your organization identify opportunities or processes to use RPA?
2. How can RPA compliment or force multiply a company's existing technology roadmap?

Paul Krauss
Head of Robotic Process Automation Center of Excellence, Wells Fargo


Making Sense of All Your Payment Options

5:10 PM-6:00 PM |  Room: Crystal D-F

It's easy to be confused with all of the choices between traditional payment methods and the myriad of new and emerging payments options. This session will filter through the various payment alternatives in the market and discuss where they are, where they are going and why you would want to use one over another.

Questions answered by this session:
1. How do you best determine which payment options are made available to your customers?
2. Which payments options are available inside and outside of Fis and what information on each option do you need to develop a payments strategy?

Jason Carone, AAP, APRP, CTP
Product Management Director, Silicon Valley Bank

Debbie Smart, CTP, NCP
Senior Business Consultant, Q2


Cash Application Success: Help Customers Help You Improve DSO


5:10 PM-6:00 PM |  Room: Grand 9-10

Cash application drives key company metrics for collections, deduction management, customer credit management, and DSO. Too bad your customers’ payables departments are emailing bad, missing and/or otherwise non-compliant remittance information in PDFs, spreadsheets, and other non-standard formats, all of which complicate receivables process improvements efforts. To address this AP/AR chasm NACHA and HighRadius are partnering on a solution that can help you help your customers to send compliant remittance information with ACH payments.

Questions to be answered in this session:
1. What is the “Validator” and how can it be leveraged by organizations and customers?
2. How will the “Validator” reduce barriers to cash application and improve related metrics such as DSO?

Frank D’Amadeo
Assistant Treasurer, Con Edison

Vikram Gollakota
Vice President, Strategic Partnerships, High Radius Corporation

Robert Unger
Senor Director, Strategic Initiatives and Product Management, NACHA


Reimagining Partnerships: Achieving Seamless Interoperability with APIs

5:10 PM-6:00 PM |  Room: Grand 11-12

New technology and open banking are driving digital transformation in the financial services industry. This transformation is changing bank business models by reducing friction and allowing interoperability between financial institutions, market infrastructures, third parties and end-user communities. Find out how SWIFT is leveraging APIs to create communication interoperability by harmonizing and integrating APIs into the community.

Questions answered by this session:
1. What are the key factors required to achieve seamless API interoperability?
2. How is SWIFT leveraging APIs to create communication interoperability?

Max Ratchkauskas
Head of API Strategy, SWIFT

Alex Yang
Global Head of API Strategy and Enablement, Bank of America Merrill Lynch

Wednesday, May 8, 2019

An Industry Solution for Bill Pay Checks Destined to Lockboxes

8:00 AM-8:50 AM  | Room: Grand 9-10

This session will explore the root causes of why the industry still prints millions of bill pay checks destined for lockboxes managed by financial institutions, Third Party Providers and large consumer service entities.  We will then introduce an innovative solution to form a network among providers on both the bill pay and lockbox sides.  This network will deliver a solution that does not require any customer changes in behavior or integration with their accounts receivables systems.

Questions answered by this session:
1. How can an organization Identify incorrect or missing data gaps, enabling electronic transmittal instead of a paper check?
2. How can an organization automate repair of the incorrect / missing data?

Rebecca Anthony
Associate, Operations Analyst, J.P. Morgan

Frank D'Amadeo
Assistant Treasurer, Consolidated Edison Company of New York

Steve Hoffman
Executive Director, Operations Manager, J.P. Morgan

Modernizing Payments Systems for the Era of Real Time Payments

9:05 AM-9:55 AM  |  Room: Crystal A-C

Traditional banks are challenged on multiple fronts in the payments business today. Customers are increasingly demanding real time payment options, underpinned by security and trust. The costs of running payments operations, managing data and compliance are mounting. The exposure to operational risks, data breaches and fraud losses can increase exponentially as a consequence of adopting new payment types. 

Questions answered by this session:
1. How to implement real time payments services to streamline payments operations for efficiency gains and invoke cognitive services to counter fraud in real time?
2. How to make strategic infrastructure decisions (on-premise vs cloud) to ensure your firm delivers the highest level of customer service with unparalleled efficiency, handle data volumes securely, and comply with payments standards?

Maura Schoonmaker
Program Director, Banking and Financial Markets, IBM

Rajesh Venkataraman
Director, WW Payment Solutions, IBM

ISO 20022 in Real Life at a Real Corporate

9:05 AM-9:55 AM  |  Room: Grand 11-12

ISO 20022 is currently being deployed globally. Hear what the ACH Network and wire system are doing and the impacts on corporate customers, such as Nordson, which has implemented ISO 20022 and is sending payment requests to their financial institutions in the U.S. for both ACH and wire payments. Speakers discuss the benefits and challenges of this partnership. Walk away with the ability to consider how this could have implications for your business in the future.

Questions answered by this session:
1. How has Nordson streamlined their payments practices integrating ISO into their ERP system?
2. What impacts could ISO 20022 have on reporting systems?

Fred Cousin
Project Manager, Nordson

George Hoffman
Senior Vice President - International, PNC Bank

Sharon Jablon, AAP
Director, Product Specialist, The Clearing House

ISO 20022 Implementation for Fedwire® Funds Service & CHIPS®

10:10 AM-11:00 AM |  Room: Crystal D-F

The Federal Reserve Banks and The Clearing House are planning a three-phased implementation strategy to adopt ISO 20022 payment messages for the Fedwire® Funds Service and the CHIPS® wire transfer system, respectively. Join this session for a deeper look at the Phase 1 changes for these two services that is targeted for implementation in November 2020. The session also includes an overview of ISO 20022 and a preview of the Phase 2 customer migration strategy.

Questions answered by this session:
1. What are the  Phase 1 (“ISO 20022 preparation”) changes for the Fedwire Funds Service and CHIPS systems?
2. What is the overall ISO 20022 project for both services?

Gina Russo
Assistant Vice President, Payment Product Management, Federal Reserve Bank of New York

Bob Pepitone
Senior Product Manager, CHIPS Product Management and Strategy, The Clearing House

Payment Modernization: Instant. Secure. Global

10:10 AM-11:00 AM |  Room: Crystal K-M

Regulators and industry bodies around the world launched more Instant Payment systems in 2017 and 2018 than ever before. For 2019 the pace of change continues as clearly many FIs are re-evaluating if their current environment of disparate, legacy, batch payment systems can survive this momentum of global disruption and higher client service expectations. 

Questions answered by this session:
1. How to modernize and transform your payment operations to establish an optimal payments hub?
2.  How to handle new and increasing payment volumes by putting APIs in play while also preventing fraud and keeping your transactions secure?

Maura Schoonmaker
Program Director - Banking and Financial Markets, IBM

John Smith
Offering Manager - zSystems Ecosystem, IBM


Real Time Payments/Real Applications: Bill Pay

10:10 AM-11:00 AM  | Room: Grand 9-10

Consumers are frustrated by today’s fragmented and inconsistent bill pay experience. The complex bill pay ecosystem creates challenges and inefficiencies for billers and financial institutions as well.  Can we redraw the lines of what’s possible in bill pay? With new real-time capabilities, the space is indeed being transformed. Come learn how ecosystem partners are working together and leveraging new technologies to create a best-in-class customer experience built for the digital age.

Questions answered by this session:
1. How is RTP changing the Bill Pay landscape? What will it take to transform the Bill Pay experience for consumers, financial institutions, and billers?
2.There have been several attempts in the past to update bill pay and provide an aggregated experience for consumers. Why is this time different?     

Scott Goldthwaite
President, Alaiswire

Norm Marraccini
General Manager, FIS

Ron Shultz
Senior Vice President, Mastercard