Disruptive Ideas & Technologies Track

These sessions focus on the topics that threaten to disrupt the status quo, elicit controversy and provoke debate in the industry.

Sponsored by Logo-Wells

AI: Shaping Payments & New Business Models in Banking

Disruptive Ideas & Technology | Intermediate

The adoption of faster payments as a global phenomenon is driving financial institutions toward a once-in-a-generation modernization of their business and operating models. Key to the transformation to ensure competitive relevance in today’s data driven real-time society is the harnessing of data and artificial intelligence to manage core parts of the business, as well as to develop new customer use cases. Attendees learn from speakers with real use cases of how AI is being used in payments – providing lessons and ideas to bring back  to their organizations.

Questions answered by this session:
1. What are some practical examples of how Artificial Intelligence can be applied to the payments process?
2. Are there other use cases where artificial intelligence, machine learning and cognitive services can generate new and relevant value for both financial institutions and their clients?
Peter Hazou
Business Strategy Leader, Microsoft

APIs in Payments: Practical Uses

Disruptive Ideas & Technology | Fundamental

APIs have become a hot topic in payments around the world as an enabler for new product development and open banking. Global markets are embracing change using APIs as the gateway for third parties to access bank account information and payment details to level the competitive playing field. This panel discussion  explores the landscape of APIs and what they mean for the U.S. financial services market. Learn about practical examples of APIs in action, the keys to success with APIs, and how they are moving up the value chain to enable richer solutions and improved client experiences.

Questions answered by this session:
1. What is the current API landscape?
2. What are some key factors and effective strategies for API implementation?

Millicent Calinog
Senior Vice President, API Product Management, Wells Fargo

Stacy Rosenthal
SVP, Head of Payments, Santander Bank

Moderated by: Nasreen Quibria
Senior Advisor, Innovation & Technology, NACHA

Best Practices for Straight-Through Payments

Disruptive Ideas & Technology | Intermediate

This session explores best practices for executing volumes of large-scale payments. Speakers discuss what works most effectively from an onboarding perspective, how to minimize exceptions, how risk parameters impact the payment types utilized, and how emerging payments will impact future evaluations of onboarding payment processes. The cost of payment, as well as ease of reconciliation are also discussed.

Questions answered by this session:
1. What are some business practices for corporate practitioners for their payment types?
2. How are assessments for payment types  evolving relative to RTP, Zelle, Card and Same Day ACH?

Edabeth Brown, AAP
Manager, Treasury, AT&T

Alan Koenigsberg
Chief Development Officer, TraxPay

Christopher VanWoert
Director, Treasury, Stripe

Moderated by: Steven Bernstein
Executive Director, J.P. Morgan

Biller Directory Utopia

Disruptive Ideas & Technology | Intermediate

Corporations are looking for ways to eliminate paper checks, but incorrect or missing data issued by a remitter causes paper checks to be generated nonetheless. Is it possible to create data analytics to automate repair of this incorrect or missing data? Speakers address the practicality of implementing a systemic solution to benefit all financial institutions.

Questions answered by this session:
1. How can an organization Identify incorrect or missing data gaps, enabling electronic transmittal instead of a paper check?
2. How can an organization automate repair of the incorrect / missing data?

Rebecca Anthony
Associate, Operations Analyst, J.P. Morgan

Frank D'Amadeo
Assistant Treasurer, Consolidated Edison Company of New York

Steve Hoffman
Executive Director, Operations Manager, J.P. Morgan

How Faster Payments Work at the Point of Sale - BRIEFING

Disruptive Ideas & Technology | Intermediate

Given how seldom new payment infrastructures are introduced, the new Real-Time Payment (RTP) System has provided corporates the opportunity to innovate and modernize the U.S. consumer payments experience. Witness an examination of the point-of-sale use cases this payment instrument enables and discover the impact RTP  has on corporates (B2C and B2B), the card networks, large issuers, small issuers, acquirers and consumers.

Questions answered by this session:
1. What does the RTP point of sale purchasing experience look like?
2. How can FIs reinsert their brand back into the point of sale?

Rene Pelegero
President, Retail Payments Global Consulting Group

Community Financial Institution Perspectives on Real-Time Payments

Disruptive Ideas & Technology | Intermediate

With early adopters now active on faster payment networks, community financial institutions must determine the right approach for their organization and develop their strategy for time-to-market, customer experience, technical integration, fraud mitigation, customer and operational support and monetization. This panel of community financial executives share lessons learned from their experience through this process, providing insights for navigating this unfamiliar territory by focusing on high-value priorities, delivering a great customer experience, and effectively managing vendor relationships for faster payment traction.

Questions answered by this session:
1. How can your organization develop compelling faster payments value propositions to attract and retain consumer and business customers?
 2. How does identifying the right FinServ or Fintech vendor to partner with determine a community FI’s ability to create the right value proposition to attract and retain consumer and business customers for long-term success?

Kelly Burdette
SVP - Digital and Product, Bank Independent

Misti Mostiller
EVP & Director, Bank Innovation & Product Management, Extraco Bank

Art Peters
Chief Operations Officer, Dow Chemical Employees Credit Union

Moderated by: Deborah Matthews Phillips, AAP
Managing Director – Payments Strategy, Jack Henry & Associates

Cross-Border Real-Time Payments: Vision or Reality?

Disruptive Ideas & Technology | Advanced

While developing the message set required to launch and operate a domestic real-time payment system, most new market implementations are launching with an eye towards cross-border interoperability. With the continued growth of global commerce, the need for market infrastructures to focus on the ability to allow business processes and data content to operate cross-border in a fast, efficient, structured and secure manner is the natural progression. Speakers review market infrastructures and how faster payment services are being developed in local markets.

Questions answered by this session:
1. How are cross-border real-time payments being incorporated  by some market?  
2. How will corridor for cross border real-time payments develop as an approach to launching cross-border activity?

Irfan Ahmad
Senior Vice President, The Clearing House

Magnus Carlsson
Vice President, Association of Financial Professionals

Leo Lipis
Principal, Lipis Advisors

Moderated by: Roy DeCicco, CCM
Managing Director, J.P. Morgan

Debunking Real-Time Payments for Corporate Payments with Data and Experience - Executive Series

Disruptive Ideas & Technology | Intermediate

As real-time payments for businesses have become a reality with The Clearing House’s RTP system, many financial institutions are still struggling with the details. Speakers review adoption trends and implementation plans to help FIs still deciding if they will use the RTP system for corporate payments. This session dives deeper into operational considerations for choosing a technology strategy and how FIs are planning to deal with new challenges that come with a 24/7 processing schedule.

Questions answered by this session:
1. What are some considerations to keep in mind when building a business case to offer RTP?

2. How have the experiences been for one FI using RTP?

Erika Baumann
Senior Wholesale Banking Analyst, Aite Group

Carl Slabicki, AAP, CTP
Director and Product Line Manager for Immediate Payments, BNY Mellon

Demystifying the Innovation Center Model

Disruptive Ideas & Technology | Intermediate

Innovation centers are appearing in many geographies throughout the U.S., but who is involved and what tools and practices are they embracing? In Boston, the DCU Fintech Innovation Center has evolved into a place that enables innovators to focus on an idea and develop it through validation and innovation. This session provides two perspectives, one of the center manager defining how the center works and then from a fintech startup actively involved in developing a new solution for financial services.

Questions answered by this session:
1. What is the role of fintech centers in developing fintech solutions?
2. What are some unique challenges fintech's face in developing solutions?

Joe Casali, AAP, NCP
Senior Vice President, NEACH Payments Group

Vasilios Roussos
Managing Director, DCU Fintech Innovation Center

Distributed Ledgers: Building Blocks for Innovation

Disruptive Ideas & Technology | Intermediate

Distributed ledger technology (DLT) represents an opportunity to radically transform current business processes, resulting in more efficient and secure financial ecosystems that will reduce settlement times for digital and mainstream financial assets. As transactions become increasingly digital, it is important to recognize the number of potential applications for distributed ledgers.  Speakers discuss the widespread applications of DLT, the potential it has to change the way we process and secure information, as well as how DLT will enhance the ways traditional banking services are delivered.

Questions answered by this session:
1. How can DLT be used to increase the speed, transparency, security and efficiency of transactions?
2. What are “Smart Contracts” and how can the application create seamless adjudication of agreements, contractual provisions, multi-party workflows and processes?

Christopher Ward, CCM
EVP, Head of Product Management and Operations, Treasury Management, PNC

E-Wallets: Untapped Opportunities

Disruptive Ideas & Technology | Intermediate

Demand for and use of e-wallets continue to accelerate globally. To stay competitive, merchants are expanding their acceptance offerings for both point-of-sale and online. Consumers and small businesses are increasingly more likely to request payments be sent to an e-wallet versus a traditional bank account, providing new opportunities to pay gig economy and commission workforce members. Panelists look at current global trends in the e-wallet space, as well as explore untapped market opportunities and the implications they pose for the payments industry.

Questions answered by this session:
1. How could an end-to-end suite of pay-in and pay-out capabilities reduce the friction of international money movement to meet the needs of the current global economy?
2. What are some emerging use cases for both acceptance and pay-out to e-Wallets?

Alexander Paddington
Executive Director, Global Payments & FX Partnerships, J.P. Morgan

Umesh Wadhwa
Vice President, Product Management, Mastercard

Examining the Future of Payments - SPOTLIGHT

Disruptive Ideas & Technology | Intermediate

A panel of experts provide their insights with regard to how disruptive technologies, blockchain technology, faster payments and other industry-changing verticals will impact the future. Adoption of micropayments, cryptocurrencies, and e-wallets are quickly making inroads to both individual and corporate payment types. Panelists advise where the investment dollars are being directed to fashion a more seamless, frictionless and positive experience for individuals and corporate entities alike.

Questions answered by this session:
1. How has the consolidation of payment formatting via ISO enabled more expeditious global payment deployment for the parties involved?
2. What are some best practice solutions that demonstrate how AI is playing a greater role in reducing friction for payment delivery?

Katja Lehr
Director, North America Products, PayPal

Rene Lacerte
Chief Executive Officer, Bill.com

Tim Smallow
Director, Treasury, Amazon

Moderated by: Steven Bernstein
Executive Director, J.P. Morgan

How Open Banking Impacts the U.S.

Disruptive Ideas & Technology | Intermediate

The concept of open banking is coming stateside, yet there is an apparent risk that comes from corporates being able to connect into multiple financial institutions with ease. But, FIs are also well-positioned to be strong partners to their corporate customers and fintechs. Learn how financial institutions now have the opportunity to better assist their corporate customers in realizing the commercial benefits and enhanced operational benefits of open banking while mitigating the risks.

Questions answered by this session:
1. What is the state of Open Banking in the U.S.?
2. How can Financial Institutions  form stronger partnerships through payments with their corporates through infrastructure advisory best practices?

Rene Pelegero
President, Retail Payments Global Consulting Group

Immediate Payments: More than Meets the Eye

Disruptive Ideas & Technology | Intermediate

Payment velocity is increasing more rapidly than ever before to meet evolving customer expectations. But faster is not always better. Learn to see through the buzz to ensure your payment strategy aligns with your specific business needs. Speakers share their views of the payments landscape and strategies for keeping customers at the forefront when evaluating which payment initiatives to pursue.

Questions answered by this session:
1. How can your organization capitalize on the ever-changing payments landscape?
2.What are some business practices to evaluate strategic payment initiatives?

Charles Ellert, PMP
Senior Manager, Payments Strategy & Systems, Verizon

Katja Lehr
Director Americas Bank Product, PayPal

Moderated by: Theresa Clements
Emerging Payments Product Management, Wells Fargo

ISO 20022 Implementation for Fedwire® Funds Service & CHIPS®

Disruptive Ideas & Technology | Intermediate

The Federal Reserve Banks and The Clearing House are planning a three-phased implementation strategy to adopt ISO 20022 payment messages for the Fedwire® Funds Service and the CHIPS® wire transfer system, respectively. Join this session for a deeper look at the Phase 1 changes for these two services that is targeted for implementation in November 2020. The session also includes an overview of ISO 20022 and a preview of the Phase 2 customer migration strategy.

Questions answered by this session:
1. What are the  Phase 1 (“ISO 20022 preparation”) changes for the Fedwire Funds Service and CHIPS systems?
2. What is the overall ISO 20022 project for both services?

Gina Russo
Assistant Vice President, Payment Product Management, Federal Reserve Bank of New York

Bob Pepitone
CHIPS Product Manager, The Clearing House

ISO 20022 in Real Life at a Real Corporate

Disruptive Ideas & Technology | Intermediate

ISO 20022 is currently being deployed globally. Hear what the ACH Network and wire system are doing and the impacts on corporate customers, such as Nordson, which has implemented ISO 20022 and is sending payment requests to their financial institutions in the U.S. for both ACH and wire payments. Speakers discuss the benefits and challenges of this partnership Walk away with the ability to consider how this could have implications for your business in the future.

Questions answered by this session:
1. How has PNC streamlined their payments practices integrating ISO into their ERP system?
2. What impacts could ISO 20022 have on reporting systems?

Fred Cousin
Project Manager, Nordson

George Hoffman
Senior Vice President - International, PNC Bank

Sharon Jablon, AAP
Director, Product Specialist, The Clearing House

Making Payments in Your Sleep

Disruptive Ideas & Technology | Intermediate

Dreaming of the day when you don’t need to worry about waiting to send in that payment file or who will originate payments in your absence? Speakers in this session share ideas to achieve that goal with the use of APIs. Using APIs for ACH and other traditional banking services, allowing their systems to originate payments directly and automatically sending them to their financial institution has proven successful. Attendees learn how to tell if APIs are the right channel for payment origination and how to automate electronic payments to suppliers and customers in such a time-sensitive business.

Questions answered by this session:
1. How can APIs be used to automate electronic payments?
2. How can you determine if APIs are the right channel for payment origination?

Kyle Abrahams
Senior Developer, Garfield Refining Company

Millicent Calinog
SVP, API Product Management, Wells Fargo

Making Sense of All Your Payment Options

Disruptive Ideas & Technology | Intermediate

It's easy to be confused with all of the choices between traditional payment methods and the myriad of new and emerging payments options. This session will filter through the various payment alternatives in the market and discuss where they are, where they are going and why you would want to use one over another.

Questions answered by this session:
1. How do you best determine which payment options are made available to your customers?
2. Which payments options are available inside and outside of Fis and what information on each option do you need to develop a payments strategy?

Jason Carone, AAP, APRP, CTP
Product Management Director, Silicon Valley Bank

Debbie Smart, CTP, NCP
Senior Business Consultant, Q2

Payments 2.0: The Journey from Legacy

Disruptive Ideas & Technology | Intermediate

The payments industry fortunately has an appetite for change. That is good news because regulatory change – both locally and globally –  and technology innovation are moving at light speed. Come to this session to hear about a practical case study of payments transformation at a bank. Find out the challenges and opportunities that were unearthed during the project life cycle, as well as critical change management required for success with internal stakeholders and partners.

Questions answered by this session:
1) Understanding of Payments Canada's modernization?
2) Best practices in planning payments technology readiness to support new payment initiatives?

David Bergeron
Director, Banque Nationale du Canada

Moderated by: Matteo Monaco
Director of Payment Services, CGI

Real-Time Payments (RTP) Interoperability

Disruptive Ideas & Technology | Intermediate

Interoperability is commonly put forward as the solution to knit services provided by different participants into a common and simple experience for the end user. Given the complexity of the U.S. payments ecosystem, is that even possible? What would it look like? Who would benefit and how? Attend this session to have those and additional questions answered by a panel of industry experts with firsthand experience in working to achieve interoperability.

Questions answered by this session:
1. What are possible interoperability propositions between different providers?
2. What solutions are being considered to achieve interoperability in the short and medium term?

Cecilia Frew
SVP, Head of North American Push Payments, Visa

Steve Ledford
Senior Vice President, Product and Strategy, The Clearing House

Laura Weinflash
Vice President - Payment Strategy, Early Warning

Moderated by: Gene Neyer
Executive Advisor, Payments, Icon Solutions

Reimagining the Value of Payments Data Through Machine Learning

Disruptive Ideas & Technology | Advanced

Better use of payments data has always been on the “to-do” list of treasurers and financial institutions alike. With the advent of digital services, open APIs. and cloud services, the industry now has an opportunity to collect, curate and analyze large sets of payments data. Open banking also allows payments data to connect treasury and finance to operations and commercial functions, repositioning treasury from processing to support P&L development. Attendees will receive a practical plan of how to migrate legacy systems  into the cloud.

Questions answered by this session:
1. How can machine-learning at scale can deliver value across operational, financial, commercial and risk lenses?
2. How can payments data be used as an asset and developed into a more commercially valuable asset

Sarah Billings
Senior Vice President, Head of Payment Strategy and Transformation, PNC Bank

Troy Hagey
Principal, Financial Services, KPMG

Request for Payment: Making Payments Contextual

Disruptive Ideas & Technology | Intermediate

Noncard, digital payments are sweeping the planet on the back of payment infrastructure modernization. The industry is seeking ways to leverage new digital technologies and strip costs out of the payments ecosystem. Request for Payment brings noncard, digital and faster payments into the hands of consumers and businesses, making payments contextual. Speakers discuss the lessons to be gained and what needs to be done to fully leverage digital, faster payments in the U.S.

Questions answered by this session:
1. How can the industry maximize the value of smarter, faster ways to pay?
2. How will Request for Payment make payments contextual?

Peter Andrew Davey, AAP
Head of Innovation, The Clearing House

George Evers
Senior Vice President, Product, Real-time Infrastructure & Commercial Applications, Vocalink

Dean Wallace
Practice Lead, Real-Time & Digital Payments, ACI Worldwide

Rise of the Chatbots

Disruptive Ideas & Technology | Intermediate

Artificial intelligence technology has the potential to completely change customer perspectives and experiences while enabling the industry to offer services that resonate with modern customers.  Learn how AI is helping insurance companies provide products that are tailored to customers’ needs and lifestyles and how it is helping to improve internal processes while reducing the time spent on repetitive mundane tasks. Speakers share real-world experiences regarding how the technology is being deployed.

Questions answered by this session:
1. Within which channels can chatbots be deployed, and how are they developed?
2. How are chatbots being implemented?

Rohan Dixit
Senior Manager Applied AI, MSG.AI

Moderated by: Chris Colson
Director, Innovation, Retail Payments Office, Federal Reserve Bank of Atlanta

Robotic Process Automation as a Force Multiplier

Disruptive Ideas & Technology | Intermediate

Many financial institutions today have seen drastic improvement in their operating efficiency through the use of Robotic Process Automation (RPA) and Robotic Desktop Automation. Industry leaders have found that by automating repetitive and cumbersome tasks they have seen improved team member engagement, substantial efficiencies, lowered risk, improved customer satisfaction and greatly reduced and/or eliminated defects. In this session, speakers examine these two applications from four perspectives: overview of the technology, key considerations for identifying opportunities, applying Robotic Process Automation as a force-multiplier to your technology roadmap, and next steps to starting your journey.

Questions answered by this session:
1. How can your organization identify opportunities or processes to use RPA?
2. How can RPA compliment or force multiply a company's existing technology roadmap?

Paul Krauss
Head of Robotic Process Automation Center of Excellence, Wells Fargo

Standards in Payments 

Disruptive Ideas & Technologies

The rise of proprietary technology in payments is steering the marketplace, discouraging competition, and quashing innovation. What needs to change to ensure competition and innovation flourish as technology evolves? The answer: standards in payments. As proprietary technology gains influence, the payments ecosystem becomes increasingly fractured, the customer experience is more confusing, and costs increase. Establishing a consistent framework results in payments that are more secure and fraud-resistant, while helping interoperability. Building a payments system based on standards ensures choice and flexibility, and fosters innovation and healthy competition. The end result? Reliable solutions for both financial institutions and their customers.


Questions answered by this session:
1. Who owns the technology and controls the way you pay?
2. How is technology changing the competitive landscape of payments in the U.S.?


Kevin Christensen
Senior Vice President, Market Intelligence & Data Analytics, SHAZAM Inc.

Transportation in a Friction-Free, Plastic-Free World

Disruptive Ideas & Technology | Intermediate

We are in the midst of a transportation revolution. Billions of dollars are being poured into connected cars, autonomous vehicles, as well as ride-sharing and fractional ownership. As a result, companies need to recognize that the source and flow of payments are being disrupted. Speakers examine the current landscape, consumer trends, and what companies need to do to innovate for the future.

Questions answered by this session:
1. What are some new transportation technologies that facilitate friction-free payments?
2. Where are there opportunities for companies to further streamline and innovate toward the autonomous future?

Yona Shtern
Chief Executive Officer, ParkWhiz

Using APIs to Improve Efficiency

Disruptive Ideas & Technology | Intermediate

Interoperability can be achieved by either adhering to published interface standards or by making use of services that can convert one product's interface to another (like APIs). But this is only the beginning, increased efficiency can result in lower costs, better results, and faster data flow. This session provides an awareness of how customer insight, collaboration, and solution consulting work hand-in-hand to manufacture a scalable solution that addresses a common challenge, automating the returns process for receivables.

Questions answered by this session:
1. How can APIs be used to increase efficiency? 
2. Can APIs help improve DSO and enable STP of receivables?

Karen Moss
VP, Receivables Solutions Consultant, TD Bank

WeChat Pay & Alipay: China’s Mobile Payment Revolution

Disruptive Ideas & Technology | Intermediate

With close to 90 percent of the mobile payment market share, WeChat Pay and Alipay lead the revolution transforming China into a cashless society. This session provides an overview of how mobile payments were able to achieve such success in China and why the U.S. continues to face adoption challenges.

Questions answered by this session:
1. What are the basics of the WeChat Pay and Alipay ecosystems?
2. What are some challenges for adopting Mobile Payments in the U.S.?

Christopher Comstock, AAP, APRP
SVP, TM Product and Onboarding Manager, Pacific Premier Bank

Wei Jiang
Chief Operating Officer & President, Citcon

Moderated by: Jesse Sandoval, AAP
Senior Vice President and Head of Global Payments, East West Bank

What’s Next for Chatbots?

Disruptive Ideas & Technology | Intermediate

AI-powered chatbots have forever changed how we interact with technology. Now that chatbots are so adept at completing tasks and users are more comfortable using them, the natural question is: What’s next? Businesses can use chatbots to streamline customer interactions while also mining conversational data to uncover meaningful, actionable intelligence. Experts invite attendees to discuss the future of chatbots, and explore how the landscape has changed in just one year.

Questions answered by this session:
1. Learn where chatbots are headed and explore advanced use cases that further elevate the customer experience.
2. Learn how to analyze and leverage conversational data to improve customer service and streamline operations.

Stuart Bain
SVP of Product Management, Alacriti

Jeff Pauly
Director, Product Solutions, Bank of America

Why Banks Engage (or Should) with Fintech- Executive Series

Disruptive Ideas & Technology | Fundamental

The pace of innovation continues to accelerate as more and more fintechs enter the market. Speakers discuss how to navigate the growing landscape to find the right solution to meet your organization's needs while ensuring it is a partnership that lasts. You will also learn how to determine the role financial institutions play in fintech partnerships to quickly bring innovative solutions to customers and members.

Questions answered by this session:
1. What are some key items to consider when assessing fintech solutions?
2. What are some benefits of an FI-sponsored fintech?

Chris Noe
SVP, Head of TM Innovation and Partner Development, Wells Fargo