Disruptive Ideas & Technologies Track

These sessions focus on the topics that threaten to disrupt the status quo, elicit controversy and provoke debate in the industry.

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Monday, April 20


Deep Dive: Real-Time Payments in a Developing World

9:30 AM-10:20 AM | Room: Chesapeake DE

For several years now, other developed countries that have adopted real-time systems have provided the U.S. with a number of lessons and considerations. This session provides key takeaways for the rapidly evolving market in the U.S. while engaging in a deep-dive discussion about real-time payments in other areas of the developed world.

Questions answered by this session:

  1. How are faster payments mechanisms developed under a strong central bank?
  2. How are faster payments initiatives used to drive specific policy requirements?


Elizabeth McQuerry
Partner, Glenbrook Partners

Xavier Faz
Lead, Business Models, The World Bank

Moderated by: Gene Neyer
Executive Advisor, Payments, Icon Solutions

The Art of the Possible: The Realization of Blockchain in Treasury

9:30 AM-10:20 AM | Room: Maryland D

The true promise of blockchain is beginning to impact the treasury space as this technology actively gains global traction. Practical applications are emerging, such as use cases for payments, sanctions screening, know-your-customer (KYC), and account validation, which justify the near-term investment and deployment process. In this presentation, industry experts examine the increasing demand for and adoption of blockchain globally by FIs and corporates alike. Speakers explore how blockchain is reducing friction and promoting a higher percentage of straight-through payments. Attendees will gain a greater understanding of the changing global payments landscape and how blockchain capabilities can reduce the friction of international money movement to meet the needs of a 21st century global economy.

Questions answered by this session:

  1. What are the global trends in blockchain and the implication for businesses?
  2. What are some real-world use cases involving adoption of blockchain across the industry?


Steve Bernstein
Executive Director, Payables and Receivables Products and Markets, J.P. Morgan

David Hudson
Vice President, Digital and Payment Strategy, ADP LLC

Tim Smallow
Manager, Treasury, Amazon

Reimagining the Payments Experience

9:30 AM-10:20 AM | Room: National Harbor 12-13

Financial institutions are witnessing tremendous technological changes in digital payments, coupled with higher expectations for immediacy from consumers. What can financial institutions do to reimagine the payments experience? Join this session to hear the answers to these questions and more as speakers discuss what consumers expect in their digital payments experience, the impact of the real-time payments evolution, and how data plays a role in creating differentiated and engaging bill pay experiences.

Questions answered by this session:

  1. What are consumer expectations for their digital payments experience?
  2. What is the impact of the real-time payments evolution and how does data play a role in delivering a more profound and engaging payments experience?


Brad Jones
VP, General Manager, Bill Pay and Electronic Payments, Fiserv

Deep Dive: Voice-Activated Payments Are Here to Stay

11:20 AM-12:10 PM | Room: Chespeake DE

Speakers explore how voice and sound are playing a critical role in the future of payments. As technology in this space rapidly evolves, it is important to begin thinking about how organizations can support screenless payments. Attendees will review relevant use cases and explore what the future may hold in this space.

Questions answered by this session:

  1. What are screenless payments and why should I care?
  2. How can my organization begin planning to support screenless payments?


Mike Draxton
VP, Digital Transformation, U.S. Bank

Swati Shah
Head of Open Banking & Banking as a Service, U.S. Bank

Executive Series: A Simplified Solution for the Future of Payments

11:20 AM-12:10 PM | Room: Maryland 4-6

The world of global payments remains in constant flux, reflecting a new collaborative ecosystem amongst incumbent banks, digital giants, fintechs, card networks, and of course, consumers and merchants. Yet transformation in the payments industry tends to occur gradually. This session looks at how global payments are what is ahead in the next five years. Both incumbents and upstarts are focused on the advent of a global, simplified network capable of delivering cross-border, cross-currency mass payments using local, low-value clearing systems. Attendees will hear from industry experts who delve into an international use case that further explores the importance of building an end-to-end, connected global network as the foundation for payments transformation that includes a full range of payment channels.

Questions answered by this session:

  1. How can organizations become better prepared for future payment innovations?
  2. Why is it important for organizations to cater to a full breadth of payment mechanisms?


Andrew Joyce
Executive Director, FX Product Management, J.P. Morgan

Joseph Stark
Head of Americas, Earthport

The Future of FedNow(SM)

2:30 PM-3:20 PM | Room: Maryland C

Since its founding, the Federal Reserve has played a key operational role in the nation’s payment system by providing infrastructure to move funds and information between financial institutions. After assessing hundreds of comments from the industry, the Fed announced its decision to develop a new 24/7/365 RTGS service to support the payment and settlement of faster payments in the U.S. Since then, the Fed has continued its collaboration with industry stakeholders to finalize planned features of the FedNow service. Hear what is next for real-time payments and how your organization can prepare.

Questions answered by this session:

  1. What are the Fed's next steps for FedNow?
  2. What initiatives are underway to ensure FedNow is secure, efficient, ubiquitous and fast?


Nick Stanescu
Senior Vice President of FedNow Product Management, Federal Reserve Bank of New York

It’s a Small World After All: Global Payment Synchronization & Deployment

2:30 PM-3:20 PM | Room: National Harbor 2-3

Global payment deployment is evolving rapidly from a regulatory and adoption perspective. The advent of SEPA Instant, linkage with Global Mass-Pay in more than 100 countries, and foreign exchange (F/X) options are combining with e-wallets in regions around the globe. Tremendous innovation is coming to North America as well, as investments in initiatives linked to Same Day ACH, real-time payments, and e-wallets are dominating boardroom agendas. In this panel discussion, industry leaders examine the realization and impact of global payments, both in terms of expanding accessibility, and how e-wallets and blockchain-based coins are impacting the industry to meet near and long-term strategic objectives. Attendees will learn about the regulatory framework impacting global payments and real-world use cases.

Questions answered by this session:

  1. What are the latest global trends in payments and deployment?
  2. What are some real-world use cases that illustrate adoption of global and real-time payments across the industry?


Steven Bernstein
Executive Director, Payables and Receivables Products and Markets, J.P. Morgan

Katja Lehr
Director, North American Products, Paypal Inc.

Alan Koenigsberg
SVP and Global Head of New Payment Flows, Visa Business Solutions

The Journey to Faster Payments: What a Long, Strange Trip It Has Been

2:30 PM-3:20 PM | Room: National Harbor 10-11

One of the goals laid out by the Faster Payments Task Force was to have a secure, ubiquitous faster payments system in the U.S. Are we close to achieving this vision? How is FedNow impacting the industry? This session examines the faster payments evolution from the perspective of a global bank, a corporate practitioner, and an industry analyst. Speakers will explore the various faster payment options currently and where each of these options stand in terms of features, industry adoption, ubiquity and security. Attendees will leave with an understanding of the various options and develop a perspective on how these initiatives fit into the evolving U.S. faster payments industry.

Questions answered by this session:

  1. Should a bank or a corporate invest in using the faster payments options available in the market or is it wiser to wait until the ubiquity puzzle gets solved?
  2. How are use cases attracting wider market adoption of faster payments?


Erika Baumann
Senior Wholesale Banking Analyst, Aite

Jerome Negro
Financial Controller, GoGo squeeZ

The Future of Banking in an Open, Digital & Real-Time World

2:30 PM-3:20 PM | Room: National Harbor 12-13

Have open banking, PSD2, and connected banking presented a watershed moment for financial institutions? What should your organization do? Who benefits and how? What might the U.S. financial institution landscape look like if connected banking succeeds? In this interactive session, panelists engage the audience in a lively Q&A to help attendees understand the changes and examine what the future may look like.

Questions answered by this session:

  1. What is the relevance of open banking from a U.S. point of view?
  2. How should an organization prepare and plan for open banking?


Michael Bellacosa
Managing Director, Head of Global Payments, BNY Mellon

Peter Davey
Vice President, Product Innovation, The Clearing House

Peter Tapling
Managing Director, PTap Advisory LLC

Moderated by: Gene Neyer
Executive Advisor, Payments, Icon Solutions

Lessons Learned in Seamless Mobility

2:30 PM-3:20 PM | Room: Smarter Faster Payments Zone in the Exhibit Hall

Billions of dollars have been invested in mobility companies over the last 10 years, which – combined with strong consumer interest – has accelerated innovation. In turn, innovation is driving change in consumer behavior and influencing everything from new products sold to new modes of transportation to smart cities and seamless payments. The way we move is changing – and changing fast.

Attend this session to learn what's ahead.

Questions answered by this session:

  1. How has connected mobility evolved over the last year?
  2. What should companies and brands do to prepare for the next wave of innovation in connected mobility?


Benoit Reliquet
President, North America, Flowbird

Yona Shtern
CEO, Arrive

Tuesday, April 21

The Impact of Canadian Payments Modernization

10:30 AM-11:20 AM | Room: Maryland D

Big changes are underway in Canada as once-in-a-generation change is transforming the country’s payments infrastructure. This panel discussion provides an in-depth update on the modernization journey impacting Canada’s ACH system that is designed to meet corporate and FI demands for improved wire and real-time payments. Speakers review the initiative's progress, as well as changes to the scope of the program, including revised launch dates. Through use cases and real-world examples of how this new infrastructure will empower banks, speakers offer solutions that make digitization easier and guiding principles that organizations may consider as a true North American platform is developed.

Questions answered by this session:

  1. What does this initiative mean from a smart data viewpoint, including how standards such as ISO 20022 will bring needed efficiencies and support modernization?
  2. How will this modernization effort affect electronification of payments and drive the digital adoption curve with corporates?


Paul Rogers
Head of Industry Relations, Payments Canada

Andrew McFarlane
Managing Director, Global Head of Open Banking, Accenture

Moderated by: Matthew Parker-Jones
Executive Director, Head of Treasury Services (Canada), J.P. Morgan

24x7x365? Potential Impact on "Other" Payment Channels

10:30 AM-11:20 AM | Room: National Harbor 2-3

The Federal Reserve is considering extending the service hours of FedWire Funds Service and the National Settlement Service (NSS) “up to 24x7x365."  These changes to settlement of payments will support the integration of “faster payments” services but could also have the potential to significantly impact existing ACH, wire and image systems, processes and services. This panel will discuss the potential impact of round the clock availability of FedWire and NSS for the “other” payment channels and what a 24x7x365 settlement service could mean for the overall payments industry.

Questions answered by this session:

  1. How will the change to 24x7x365 impact ACH, wire, card and check processing?
  2. What should an institution consider to prepare for change?

Janice Havins
Executive Director and Assistant General Counsel, JPMorgan Chase

Tina Knapp
Vice President/Director, Payments & Service Support, ESL Federal Credit Union

Uma Wilson
Executive Vice President, Director of Product Management, UMB Bank

Moderated by: Olivia Maciel, AAP, APRP
Director, EPN Product Management, The Clearing House

Making Sense of Your Payment Options

10:30 AM-11:20 AM | Room: National Harbor 4-5

Between traditional payment methods and new payment options, it is understandable how FIs and their customers may become confused by all of the choices. In this session, speakers engage attendees in an interactive Q&A to help filter through various current payment alternatives in the market, including new and emerging payment methods such as person-to-person payments, real-time payments, FedNow, and others. Speakers compare and contrast various payment types and discuss why simply choosing one type is rarely enough.

Questions answered by this session:

  1. How can organizations sort through existing payment offerings to determine the best fit?
  2. Which payment options are available through FIs and how can organizations develop a payments strategy?


Jason Carone
Product Management Director, Silicon Valley Bank

Debbie Smart
Senior Product Marketer, Q2 Software Inc.

Old School vs. New School: Are Digital Banks Really the Next Big Thing?

10:30 AM-11:20 AM | Room: National Harbor 12-13

Digital banks are all the rage. Traditional retail banks are building them, fintechs have already launched several, and large consumer brands are getting in on the action as well.  With new business models and flexible technology, barriers to entry are rapidly declining as the digital-native population grows. In this session, speakers discuss the different approaches, products, and underlying strategies that are influencing consumer choice in selecting a DDA.  Panelists will represent three distinct viewpoints.

Questions answered by this session:

  1. Do digital banks represent the future of the foundational DDA?
  2. How are consumer trends driving acceptance of the digital bank model? 

Moderated by: TBA, Oliver Wyman

Deep Dive: It’s 2 p.m. on Wednesday. Do You Know What Your Remote Staff is Doing?

1:15 PM-2:05 PM | Room: Chesapeake DE

The alternate workplace has become a reality for many reasons, ranging from employee satisfaction to environmental benefits to staff living in locations with no office facilities. Management across organizations agree that they face many of the same challenges in terms of policies and guidelines related to finding ways to keep remote staff engaged, and even trusting their remote staff. Whether you manage a remote team or are part of a remote team, you may find the challenges surrounding this increasingly popular work arrangement are common, but that the solutions are varied.

Questions answered by this session:

  1. Should remote work arrangements be available to all employees or only to those who demonstrate the discipline needed to effectively work remotely?
  2. What are best practices for keeping remote staff engaged, and what are some differences in managing remote staff versus on-site staff?


Charles Weems
Senior Vice President, Federal Reserve Bank of Atlanta

Daniel Crochet
Business Technology Analyst, Deloitte Consulting

How is the "Now Economy" Dictating Tomorrow's Business Operations?

1:15 PM-2:05 PM | Room: Maryland A

Flexibility is the powering force behind today’s on-demand world. In the “Now Economy,” consumers want options in how they shop and pay, in addition to how they work and get paid. Liquidity, speed and convenience of payout methods have become standard expectations for employees. As a result, payments innovators are focusing on reducing payout friction to improve user experience and expand convenient, real-time payment options in the new decade. Both small and large organizations can benefit from more seamless payroll options, giving employees flexibility in how they work and earn both domestically and globally. 

Questions answered by this session:

  1. How do more flexible employee payout options allow businesses to remain competitive and retain workers?
  2. What do businesses need to consider to help educate their employees on the best use of early access to payroll?

Matt Wegner
Global Head of Payments Partnerships, Uber

Mike West
Vice President of Business and Government Disbursements, Visa

Libra & Cryptocurrencies: Examining the Future

2:20 PM-3:10 PM | Maryland C

New entrants into the payments world, both traditional FI-based solutions and emerging platforms such as cryptocurrency, are seemingly introduced each day. One of the newest players is Facebook, which announced its new cryptocurrency Libra to much concern and criticism. This session tackles recent developments in the crypto space as it relates to payments, including a discussion on what Libra is, Facebook’s motivation to join the payments space and how Libra might impact the payments industry and existing business models.

Questions answered by this session:

  1. What is Libra?
  2. How will Libra and other cryptocurrency platforms impact your organization?


Peter Tapling
Managing Director, PTap Advisory LLC

Briefing: Using the Fast Break to Eliminate Oversized Checks

2:20 PM-2:45 PM | Room: Maryland D

The Basketball Tournament (TBT) changed the game when it came to distributing prize money to winning teams and fans. Traditionally, TBT used a ceremonial oversized check to give to the tournament champion, which would take days to clear. TBT found an alternative for speeding up the time in which players received their winning disbursements by leveraging Zelle®.

Learn how Zelle reduced the complex distribution of $2 million in prize money to more than 1,000 TBT winners. Because what beats winning a $2 million purse prize? Well, it’s the excitement of getting your money directly in your bank account within minutes* of winning the prize.

*Registration required. Payments can arrive as quickly as minutes or may take up to three business days.  Actual times may vary.

Questions answered by this session:

  1. How can digital disbursements achieve greater efficiencies and reduce fraud?
  2. How can organizations enable large disbursements payments for consumers?


Anthony Amodeo
Senior Vice President, Treasury Product Manager, Payments, Bank of America

Brett Danahy
Head of Partnerships, The Basketball Tournament

Steve Huff
Senior Product Manager, Early Warning


Briefing: A Conversation about Conversational Payments

2:45 PM-3:10 PM | Room: Maryland 1-3

The Payments Innovation Alliance has created a new Project Team to address the emerging channel of voice-assisted devices and the rule they play a part in conversational payments. Get the inside scoop on what's happening, what's on the horizon, and how your organization can participate in shaping the future of conversational payments.

Questions answered by this session:

  1. How does this Project Team plan to shape the future of conversational payments?
  2. What is the Project Team working on and how can my organization participate?


Jane Wallace
Managing Director, Wallace Consulting

Juliette Metzger
Senior Director, VBS New Payment Flows, Business Development, Visa Inc.

What Financial Institutions Should Know About Risk & Assurance on Blockchain

4:25 PM-5:15 PM | Room: Maryland D

What are the risks associated with blockchain systems and how should these risks be assessed? ASC X9 has initiated an effort to develop guidelines for financial institutions to evaluate blockchain system risks. Even for organizations not planning a blockchain implementation of their own, they could become part of one through vendor relationships or in the course of business. Does blockchain make auditing easier or more efficient? Our panelists discuss these topics and highlight what’s new and different about assessing a blockchain platform compared to traditional systems.

Questions answered by this session:

  1. What’s new about assessing a blockchain platform?
  2. What are some ways blockchain could impact audits of payment or other financial services functions?


Guy Berg
Vice President, Federal Reserve Bank of Minneapolis

Jim Cunha
Senior Vice President, Federal Reserve Bank of Boston

Susan Pelosi
Senior Vice President,Payments and Innovation, Bankers Association for Finance and Trade

Robots in the House: Disrupting Treasury with Robotic Process Automation & Artificial Intelligence

4:25 PM-5:15 PM | Room: National Harbor 4-5

Robots are finding their way into the treasury, finance and payments space in a big way. Corporates, financial institutions and organizations of all shapes and sizes are attracted to Robotic Process Automation (RPA) tools to automate manual tasks and end-to-end processes to allow staff to focus on more strategic activities. Attendees will participate in a lively Q&A that addresses use-cases, practical ways to start the journey, and how to build an RPA Center of Excellence.

Questions answered by this session:

  1. How can RPA become the automation launching pad for larger and broader projects for treasury, finance and other operational functions?
  2. How do these tools help address organizations' data-generation and prepare it for AI implementation?


Craig Jeffery
Managing Partner, Strategic Treasurer, LLC

Steven Peterson
Sr. Director, Cash Management & Financial Risk Analytics, Chic-fil-A

Moderated by: Seth Marlowe
SVP, Strategist, Wells Fargo

Briefing: Engaging Customers with Natural Artificial Intelligence

4:50 PM-5:15 PM | Room: Maryland 4-6

How can artificial intelligence be natural? The question itself is an oxymoron. Yet banks are beginning to face the jarring reality that they are no longer being evaluated on the traditional banking measures of reputation or branch proximity. Instead, they are being measured by how effectively, authentically and intelligently they can engage with customers. Artificial intelligence and machine learning are gaining traction as tools that can easily make payments and help manage cash. But is the industry ready for this type of next-gen customer engagement? How can you these tools be used in an engaging yet harmonious way that delivers maximum outcome for users? This quick-paced session discusses how AI can transform day-to-day financial management, how it lends itself to increasing customer satisfaction, and how far it can all go.

Questions answered by this session:

  1. What are some examples of how artificial intelligence can be used to enhance the user’s payment experience?
  2. How can financial institutions capitalize on the vast amounts of information that are waiting to be unleashed?


Jessica Cheney
VP, Product Management, Bottomline Technologies

Wednesday, April 22

The Future of Global Business Payments

8:00 AM-8:50 AM | Room: Maryland 1-3

The future is here.  Finally financial institutions and corporates have an expanded array of choices in the way they manage and execute large value cross-border commercial payments rather than being tied to methods that are many decades old.  Speed is increasingly important in business payments as well as accompanying data to facilitate treasury operations.  In this session you will learn about new B2B payment offerings from card networks, FinTechs etc that utilize new technologies and connect to core banking platforms.  Financial institutions can now tailor their services to meet business customers’ needs for fast, efficient, data-rich, secure global payments that reduce uncertainty and make commerce easier.  

Questions answered by this session:

  1. How can financial institutions tailor their services to meet business customers’ needs for fast, efficient, data-rich, secure global payments?
  2. What methods can be used to determine which of these emerging services is best for your organization? 

Ed Adshead-Grant
General Manager, Payments, Bottomline Technologies

Jane Hennessy
Senior Director, Visa B2B Connect, Visa

Alan Koenigsberg
Senior Vice President, New Payment Flows, Visa Business Solutions

Suresh Ramamurthi
Chair, CBW Bank

Real Rush for Smarter Payments in the Digital Economy

10:10 AM-11:00 AM | Room: National Harbor 12-13

In today’s on-demand world, we expect to be able to spend, move and receive money instantly. For this reason, real-time payments, also known as ‘faster payments’ or ‘instant payments’, are gaining momentum globally.

However, currently, many financial institutions have an infrastructure and a good customer base, but they are typically burdened by legacy systems, outdated payments solutions, and interfaces are not intuitive.

To be able to enable and deliver payments smarter, and in parallel support the traditional ways of managing payments, both domestic and international, it typically requires you to be innovative and transparent, including building ecosystems that are trusted by customers and business partners.

This presentation will include best practices on how to get there, both from an IT and business perspective.

Questions answered by this session:

  1. What is the best way forward, and what are the steps required to enable smarter payments?
  2. What should be improved to be able to digitally enable and optimize your payments infrastructure and what does this transformation journey look like, for banks, for corporates, for customers?


Ulf Persson
SVP, Global Business Development, SEEBURGER Inc.