ACH Track

ACH Track

These sessions focus on increasing awareness about the most critical ACH-related topics necessary to operate and compete today and tomorrow.

Sponsored by JPMorgan-logo

Monday, May 6, 2019

AI, Alexa, Authorizations & ACH

9:30 AM-10:20 AM | Room: Crystal N-Q

With the advent of Alexa and Siri and all of their "friends," what are the possible roles for artificial intelligence and voice activated personal assistants in ACH payments? This very human discussion examines what can be done now and in the near future using these tools to advance payment capabilities.

Questions answered by this session:
1. What are the issues for data security and privacy with regard to voice recognition and ACH payments?
2. Does “Alexa” understand Regulation E or what the NACHA Operating Rules require for authorizations?

Jeanette Hait Blanco
Assistant General Counsel, NACHA 

Janice Havins
Executive Director & Assistant General Counsel, J.P. Morgan

Karen Nearing, AAP, NCP, CAMS, CRCM
Director, Regulatory Compliance, EPCOR

Automating ACH Exceptions

10:40 AM-11:30 AM | Room: Crystal J

Each day, thousands of requests for Record of Authorizations are faxed from RDFIs to ODFIs. The NACHA Operating Rules require that ODFIs comply with these requests within 10 business days. But it is still a frustrating exercise for RDFIs: Where do I fax my request and to what contact? How do I know where my request is during processing? Further, it's expensive for ODFIs to comply with the growing volume of requests.  To address this issue systemically, several new automated systems are becoming available for U.S. financial institution to access participating ODFIs electronically to request ROAs. This session explores three potential solutions from NACHA, the Federal Reserve, and U.S. Dataworks, and how all Network participants can benefit from these services.

Questions answered by this session:
1. What are the three potential solutions to communicate electronically with other FIs?
2. How might an RDFI benefit from submitting requests electronically instead of via fax?

Andree Ortega
VP, ACH Product Manager, Wells Fargo

David Peterson
President, U.S. Dataworks Inc.

Phillip Ridgway
RPO Product Development Officer, Federal Reserve Bank of Atlanta

Moderated by: Amy K. Morris
Senior Director, ACH Network Rules, NACHA

EXECUTIVE SERIES: What is the Future of the ACH Network?

10:40 AM-11:30 AM | Room: Grand 9-10

As change continues in the payments ecosystem, financial institutions are evaluating how they use the various payment rails, while developing strategies to rationalize and modernize their internal systems and product offerings. A key consideration is how they will use the ubiquitous ACH Network – which has continuously evolved since its inception to enable financial institutions and their customers to capitalize on new capabilities and derive greater value – into the future. Panelists in this session share their vision for the ACH Network and engage session participants in discussion on its future. 

Questions answered by this session:
1. ACH Network volume has increased by more than one billion transactions annually over the past four years. What are its prospects for growth into the future?
2. How does the industry view the ACH Network and what needs to be done to ensure its continued vibrancy and relevance?

Roy DeCicco, CCM
Managing Director, Network Management, J.P. Morgan

Ray Fattell
Head of Product Management, Transaction Banking for the Americas, MUFG Union Bank

Jane E. Larimer
Chief Operating Officer & General Counsel, NACHA

Laura Listwan, AAP, CTP
Senior Vice President, Head of Commercial Payments Products, Fifth Third Bank

Moderated by: Rossana Salaris Thomas, AAP
VP, Product Management, Enterprise Payment Solutions, Fiserv

Same Day Uncle Sam: How the U.S. Treasury is Supporting Faster Payments

1:00 PM-1:50 PM  | Room: Crystal G

Learn how the U.S. Treasury is working to enhance and modernize government payment and collection systems to support faster payments initiatives and leading edge financial technologies. Hear about current modernization initiatives and how they are shaping the future of government payment and the payments community, as a whole. Attendees will also learn about Same Day ACH usage to date and lessons learned from implementation, as well as other initiatives supporting faster payments and collections processing systems.

Questions answered by this session:
1. What challenges did the U.S. Treasury encounter in implementing Same Day ACH?
2. How can you adapt and promote adoption for customers?

Natalie Diana, APRP
Attorney Advisor, Senior Counsel, U.S. Department of the Treasury, Bureau of the Fiscal Service

Ronda Kent
Chief Disbursing Officer & Assistant Commissioner - Payment Management, Bureau of the Fiscal Service

Carol Matthews, AAP
Manager, Payment and Mail Operations Branch, U.S. Department of the Treasury, Bureau of the Fiscal Service

Randolph Kenneth Maxwell, AAP
Supervisory Financial Program Specialist, U.S. Department of the Treasury, Bureau of the Fiscal Service

Using Same Day ACH to Fund Your Child's Future

1:00 PM-1:50 PM  | Room: Grand 11-12

How can organizations use new payment technologies to combat fraud, while meeting the ever-increasing demands of their customers? This session highlights my529 and its use of Same Day ACH to improve its validation and security processes to protect themselves from increasing fraud attempts on their college savings plans. my529 demonstrates how they are using Same Day ACH to play defensively to stop fraud while also leveraging the additional speed to improve their offensive performance and score a win with their customers. This session highlights my529 a dit use of Same Day ACH to improve its validation and security processes to protect themselves from increasing fraud attempts on their college savings plans, and touch on their past experiences and challenges. my529 demonstrates how they are using Same Day ACH to play defensively to stop fraud while also leveraging the additional speed to improve their offensive performance and score a win with their customers. 

Questions answered by this session:
1. How has my529 used microdeposit validation in conjunction with Same Day ACH to allow them to address both fraud and customer service concerns?
2. How will the validation and security procedures implemented by my529 comply with the Commercially Reasonable Fraud Detection?

Gregory Rettinger, AAP
V.P. Global Treasury Management, U.S. Bank

Troy Runnells
Senior Director for Strategy and Business Development, my529

Increasing ACH Adoption in Retail: The Business Case for ACH + Account Connectivity

1:00 PM-1:50 PM  | Room: Grand 13-14

Despite high interchange fees that eat into a merchant’s realized revenue, credit cards have won the lion's share of payments volume. While ACH provides a low-cost alternative, without consumer incentives to drive adoption and additional controls to mitigate risk of fraud and NSF fees, some may say ACH falls short compared to cards. However, account connectivity technology can give ACH the competitive edge it needs to be adopted as a preferred payment method in the digital age. Merchants can then increase the convenience and reduce the risk (e.g., NSF fees and fraud) associated with ACH. Ultimately this will enable merchants to increase realized revenue and deliver value back to their customers in the form of rewards incentives and lower prices.

Questions answered by this session:
1. Why does ACH have a bright future ahead in retail payments?
2. How can account connectivity enable merchants to increase ACH adoption?

Yelena Reznikova
Director of Partnerships, Plaid

Tuesday, May 7, 2019

Third-Party Perfect

10:45 AM-11:35 AM | Room: Crystal D-F

Third-party partnerships present financial institutions with technology opportunities and service offerings they may be otherwise unable to provide without their partners' support.  These participants are unique and often misunderstood, yet vital to the ongoing growth and success of the ACH Network.  Since third parties act as the “middle man” for multiple Originators, the exposure to the ODFI is elevated, but manageable through enhanced due diligence and active monitoring. Join this interactive session and hear how an ODFI and two third parties have learned from experience to effectively manage and mitigate the risks associated with these relationships.  Panelists will share their perspectives on business, technology, risk, and compliance and how all of these are key ingredients result in a compliance culture that is “Third-Party Perfect.”

Questions answered by this session:
1. Why partner with third parties and what are the costs/benefits, with an emphasis on due diligence and a realistic approach to compliance monitoring?
2. What were the necessary steps taken before becoming NACHA Certified and what are the key ingredients of a solid third-party partner?

Steve Contino
Co-Founder & Principal, Unity FI Solutions

Wayne Gonzales, AAP, CAMS, CFE, CFI, CCII
SVP, Risk Management & Compliance, Payment Data Systems

Tim Thorson, AAP, CTP
SVP, Digital Payments, Regions Bank

Moderated by: Pamela T. Rodriguez, AAP, CIA, CISA
President & CEO, ePayAdvisors

Recent Developments in Electronic Payments Law

10:45 AM-11:35 AM | Room: Crystal G

Staying abreast of the numerous and often complex developments in the legal and regulatory framework for payments can be daunting. Yet understanding the implications to an organization's ACH activities is crucial. In this session, receive a thorough review of significant legal issues raised by current developments in electronic payments law, including recent amendments to the NACHA Operating Rules.

Questions answered by this session:
1. What are some significant legal issues raised by current developments in electronic payments law?
2. What are the implications to an organization's ACH activities?

Erin Fonte
Partner, Hunton Andrews Kurth LLP

Jane K. Winn
Professor of Law, University of Washington

SPOTLIGHT SERIES: ACH: Big Tech But Little Usage? 

10:45 AM-11:35 AM | Room: Crystal H

While nearly half of all consumer bills are paid via ACH, speakers reveal the underlying reasons why many companies still do not leverage ACH as a payment method. Each speaker is challenged to examine the user experience, risk concerns, and transaction fees of credit/debit cards and and PayPal, and address how new innovations such as online bank login, Same Day ACH, The Clearing House's Real-Time Payments rail, and Zelle are either starting to shift the paradigm or are falling short of user expectations.

Questions answered by this session:
1. What is keeping big tech companies – experience, risk, fees – from offering ACH as a payment method?
2. Are the recent advances in direct bank payments meeting the expectations of these corporates and, if not, what capabilities are still needed to create a seamless payment experience?

Josh Karoly
Global Payments, Netflix

Shawn Princell
President, Cash Flow Solutions

2019 NACHA Operating Rules Update 

10:45 AM-11:35 AM | Room: Grand 9-10

As ACH payments continue to become faster and smarter, the lines between risk management, compliance and optimized user experience are rapidly blurring. To address this evolution, in 2018 NACHA proposed and balloted several key enhancements to the NACHA Operating Rules. Join two members of NACHA’s Rules and Operations Committee for a recap of the changes and industry insights gained throughout the rulemaking process. Attendees walk away with an understanding of what has changed, how to prepare your organization accordingly, what’s coming next in the pipeline, and how you can make your organization’s voice heard in the rulemaking process.

Questions answered by this session:
1. What are the recent changes to the Rules?
2. How can you prepare your organization for what’s coming next in the pipeline and how you can make your organization’s voice heard?

Andrew Barlow, AAP, NCP
Executive Vice President, WACHA - The Premier Payments Resource

Jen Wasmund, AAP, CTP, NCP
Enterprise Payments Risk Manager, Capital One

Imagineering Same Day ACH: What Works, What’s Next & Where We’re Going

2:00 PM-2:50 PM | Room: Crystal H

More than 175 million Same Day ACH payments were made in 2018, establishing Same Day ACH as a force in the faster payments marketplace. Yet even as the initial three phases of Same Day ACH were being rolled out, corporate end-users were asking, “What’s next?” At this session, hear how the ACH Network, represented by both ACH Operators and NACHA, “imagineered” the next enhancements to Same Day ACH, responding to corporate end-user input into future Same Day ACH capabilities. Learn about the most common and the most surprising use cases for Same Day ACH payments, the scope of the upcoming changes to Same Day ACH and insights into where Same Day ACH is heading next.

Questions answered by this session:
1. What did the most common and surprising use cases teach us about Same Day ACH adoption?
2. How are the ACH Operators and NACHA preparing for the upcoming changes?

Nell Campbell-Drake, AAP
Vice President, Federal Reserve Bank of Atlanta

Michael L. Herd
Senior Vice President, ACH Network Administration, NACHA

Alex C. Romeo
VP, EPN Product Manager, The Clearing House

U.S. Treasury's Move Towards Paperless Processes

3:05 PM-3:55 PM | Room: Crystal J

The U.S. Treasury is the largest single Originator in the ACH Network today. Payments originated by the federal government – more than one billion entries annually – affect all financial institutions in many ways, including exception processing. Don’t miss this opportunity to hear how the Bureau of the Fiscal Service is seeking to reduce costs and increase efficiency within its payments processing structure. This session provides an overview of their new paperless initiatives and process improvements for Reclamations and claims of Non-Receipt, and other payments efficiency efforts.

Questions answered by this session:
1. How can an organization benefit from the newly implemented Treasury initiatives?
2. How can your organization easily identify ongoing issues or concerns for your members?

Kevin McDaniels
Deputy Manager, Bureau of the Fiscal Service

Leveraging Data Analytics in an ACH File

3:05 PM-3:55 PM | Room: Smarter Faster Payments Zone

Learn about what hidden gems to look for in DDA transactions as you explore competitive trends and learn how leveraging data will help you navigate a changing landscape. In this session, you will learn how to capitalize on the data, and better understand the competitive trends and the tales they tell.

Questions answered by this session:
1. How can an institution leverage data to manage the risks of shrinking deposit and loan growth as interest rates increase?
2. How can an institution capitalize on the data to help understand the competitive trends?

Traci Berriman
Senior Director, Strategic Services, MACHA

Rob Heiser
President & CEO, Segmint

Mark Nelson
EVP, CIO, CIF, Horicon Bank

Turbocharging ACH with Emerging Tech for Faster Business Payments

5:10 PM-6:00 PM | Room: Crystal N-Q

The next evolution in business payment efficiency and intelligence is coming in the wake of emerging technologies such as blockchain, wallets, AI, big data, the public cloud and more. Accelerating and streamlining payments, as well as ensuring security and risk mitigation require an ecosystem of these technologies. This panel cuts through all of the noise and provides insights into how and when these emerging technologies can be leveraged to complement ACH by providing value to financial institutions and their business clients. Join the conversation and get the real story on what comes next for enabling faster, more intelligent business payments.

Questions answered by this session:
1. What are the trending innovations that will add the most value for business payments?
2. What's coming next in the business payments landscape and will financial institutions be threatened by this development?

Arun Gupta
Principal Open Source Technologist, Amazon Web Services

Deborah R. Myers
Executive Director, Product Innovation and Payments Strategy, J.P. Morgan

Moderated by: Vinay Pai
SVP, Engineering,

How to Simplify & Manage Risk for Small Business ACH

5:10 PM-6:00 PM | Room: Grand 13-14

Historically, there have been real barriers to small business ACH origination adoption. With recent technology and ACH network advancements, do those barriers still exist? Can risk be mitigated while still opening the door to this sizeable market segment? Join a panel of payments product, operational, and legal risk experts for this dynamic session to understand untapped use cases, and learn sound business practices for offering streamlined enrollment and payment initiation while mitigating credit, operational and fraud risk.

Questions answered by this session:
1. How can risk be minimized for small business ACH origination?
2. How can the industry grow small business ACH?

Ivy Gupta
Assistant General Counsel, Wholesale - Treasury & Payment Solutions, SunTrust Bank

Britton Nastasi
Treasury & Payments Operational Risk Manager, SunTrust Bank

Alicia Treadway
Digital Channel Manager, SunTrust Bank

Wednesday, May 8, 2019

An ODFI’s Guide to ACH Origination Agreements

8:00 AM-8:50 AM | Room: Crystal A-C

ACH origination services require an understanding of risk. As faster payments continue to progress and mobile payment applications gain ground, more community banks and credit unions are becoming ODFIs and they need to be prepared to accept the risks associated with it. Risk should be addressed beginning with the ACH Origination Agreement, as it is a vital component in laying down the law for both sides. Originators need to know their obligations to ODFIs, as well as their responsibilities and service parameters. In this session, attendees walk through the ACH Origination Agreement to review each section of a typical agreement and discuss various areas of risk and proper risk mitigation techniques.

Questions answered by this session:
1. How does each area of the agreement address different risk scenarios?
2. Depending on the FI and type of Originators, what are some sound practices to mitigate risk?

Julie Bobb
Vice President, Senior Product Manager, Bank of the West

John Curtis, AAP, APRP, NCP
SVP, Education & Training, WesPay

Scott Jones
Partner, Adams & Reese LLP

Standardization & Innovation

9:05 AM-9:55 AM | Room: Crystal K-M

Financial institutions and fintech organizations are prioritizing interoperability standards to achieve innovation. How are they accomplishing this? In this session, speakers discuss how Afinis Interoperability Standards has developed a number of new standardized API products for interoperability, and how Afinis members dedicate hours each week to ideate on standardization, what's been accomplished and what they're targeting to achieve in the future.

Questions answered by this session:
1. What are the new standardized API products developed by Afinis Interoperability Standards?
2. How can you and your organization take part in developing new API products with Afinis Interoperability Standards?

Wade Arnold
Executive Vice President of Technology, BillGO

George M. Throckmorton
Managing Director, Strategic Initiatives & Network Development, NACHA 

Alex Yang
Director, Senior Digital Channels Manager, Bank of America Merrill Lynch

What You Gonna Do When NACHA Calls on You?

9:05 AM-9:55 AM | Room: Grand 13-14

Over the last several years, significant strides have been made to enhance risk management within the ACH Network and to improve origination practices. Recently, the NACHA Operating Rules were amended to further reduce the number of returned entries. Join speakers for an overview of these Rules and the enforcement process, and hear from a community bank and its Originator about their experience related to exceeding a return rate, including what actions they took to resolve the issue.

Questions answered by this session:
1. How does the Rules Enforcement process impact Originators?
2. What are some real-life solutions to origination issues that can be applied to your organization?

Christine Barthel, AAP
Electronic Banking Officer, Lake City Bank

Matt Marietta
Chief Executive Officer, Carmel Solutions LLC

Shelly Sipple, AAP, APRP
Director, Certifications & Continuing Education, EPCOR

Sorting Through ACH External Transfers

10:10 AM-11:00 AM | Room: Grand 13-14

It’s so easy to get caught in the trap of allowing external funds transfers. How do you know that you are processing the proper ACH Entry to capture the appropriate authorization, while reducing your risks and staying compliant with the NACHA Operating Rules? Untangle the web of the Standard Entry Class (SEC) codes WEB debit, WEB credit, CIE, TEL, PPD and CCD, and take a spin through the fundamental differences of A2A, P2P, bill payments and recurring payments, the compliance and risks connected to these transactions, and tips to mitigate your possible fraud losses.

Questions answered by this session:
1. How can you ensure your TPSP implementation team knows authorization requirements, security and proper SEC codes?
2. How can you reduce the possibility of fraud losses when offering A2A/P2P through online banking?


Nanci McKenzie, AAP, APRP
Director, Strategic Innovation & Advisory Services, ePayAdvisors

Eveline Tenczar
Loss Prevention & Compliance Manager, Space Coast Federal Credit Union