ACH Track

These sessions focus on increasing awareness about the most critical ACH-related topics necessary to operate and compete today and tomorrow.

Sponsored by JPMorgan-logo

Monday, April 20

2020 Federal Reserve Town Hall

9:30 AM-10:20 AM | Room: Maryland C

Since 2015, the Federal Reserve has collaborated with an array of industry stakeholders and collectively agreed that a 21st century payments ecosystem requires speed, security, efficiency, ubiquity, cross-border capabilities and ongoing industry collaboration. The Fed has continued its efforts to incorporate these desired outcomes into new and existing payment services for the industry. Join leaders from the Fed’s payment product offices to learn about the latest enhancements to its wire, ACH and electronic check services. Speakers also discuss new developments from the Fed as it builds a world-class payments system accessible 24/7/365.    

Questions answered in this session:  

  1. What are the latest enhancements to the Fed's wire, ACH and electronic check services?
  2. What is the Fed's status on developing FedNow, its real-time gross settlement service, and what can the payments industry expect to see in the future?


Christopher Armstrong
Executive Vice President and Wholesale Product Manager, Federal Reserve Bank of New York

Shonda Clay
Executive Vice President and Product Manager, Customer Relations and Support Office, Federal Reserve Bank of Chicago

Nick Stanescu
Senior Vice President and FedNowSM Business Executive, Federal Reserve Bank of New York

Cheryl L. Venable
Executive Vice President & Product Manager, Retail Product Office, Federal Reserve Bank of Atlanta

Moderated by: Connie Theien
Senior Vice President and Director, Industry Relations, Federal Reserve Bank of Chicago

Enhancing Customer Experiences by Leveraging Same Day ACH

11:20 AM-12:10 PM | Room: Maryland D

In the constantly evolving world of digital payments, consumers have more options than ever. In this session, speakers explore the digital payments evolution, including changes in customer expectations. Walk through specific ways merchants, insurance companies, and other providers have leveraged Same Day ACH to improve their client’s experience and increase retention. Speakers discuss a specific niche that Same Day ACH occupies in the world of faster payments. Speakers share their digitization strategy and discuss the role Same Day ACH and upcoming enhancements will play.

Questions answered in this session: 

  1. How can attendees successfully leverage Same Day ACH to both improve their client experience and be a positive differentiator? 
  2. What should attendees consider as they build their strategies to take advantage of further Same Day ACH enhancements?


Michelle Dunsmore
SVP, Citi Treasury and Trade Solutions, Citibank N.A.

Elaine Elliott, CPCU
Claims Technical Administrator, MetLife Auto & Home

Deep Dive: Improving the Payment Experience for Nonprofit Donations

1:25 PM-2:15 PM | Room: Chesapeake DE

The way we make nonprofit donations is changing. Using ACH to make a donation allows for more of your donation to go to your chosen cause. Today’s generation doesn’t want to use traditional channels to make a donation,  they want to make a donation on-the-spot. Because of this, charitable donations need to be easy.  Social media is one of the new platforms for donations, especially for the younger generation;  improving the donation process via these channels is crucial for the long term success of nonprofits. Today’s social media influencers are surprisingly successful in generating donations, learn how they are doing it. In this session attendees also learn how to utilize ACH as a way to make a donation, the work that is being done to improve spontaneous ACH payments, the new channels for making nonprofit donations and the challenges for incorporating payments into social media.

Questions answered in this session: 

  1. How can your organization engage a new and growing demographic to improve donations?
  2. What can be done to overcome some of the challenges of incorporating payments into social media?


Matt Pfaltzgraf
Founder & CEO, Softgiving

 Brad Smith, AAP
Senior Director, ACH Network Administration, Industry Verticals, Nacha

Deep Dive: How Can Your ACH Processes Be Improved?

2:30 PM-3:20 PM | Room: Chespeake DE

This deep dive session engages attendees in an open dialogue on topics including Same Day ACH, Third-Party Senders, corporate origination, onboarding Originators, and risks associated with ACH operations and other participants. Bring your challenges and questions to get an industry perspective on issues plaguing your institution in this interactive session.  

Questions answered in this session:

  1. How do you handle onboarding Originators in a fraud-filled world?
  2. What are some best practices for Third-Party Sender program management?


Elizabeth Grayeck-Birchell, AAP, APRP
ACH Compliance Manager, Revolut Technologies Inc.

Stacy Nascimento, AAP
VP, ACH Product Manager, Webster Bank

Karen Spencer, AAP
VP, US ACH Product Manager, Deutsche Bank Trust Company Americas

Moderated by: Sean Carter, AAP, NCP
President & CEO, NEACH

Tuesday, April 21

A Model for Automation for ACH Exceptions

10:30 AM-11:20 AM | Room: Maryland 1-3

How can automation be applied to dramatically reduce the annual spend on ACH exceptions, and yet be equally beneficial for large and small FI participants? Currently, the ACH exceptions process is mired in manual frustration and faxes. Yet there is a big difference in the exception experience and workflow between the largest debit ODFIs and small community banks. This session provides a model for how ACH exceptions can be systematically automated that accounts for all transactions for all exception types and for all ACH participants.  

Questions answered in this session:  

  1. How can automation be created that equally solves the problem of the large ODFI that processes thousands of cases each month and the small community FI that a couple each quarter?
  2. How can the ACH exception automation process include the originator, who possess the information most requested in ACH exception cases?


Leilani Doyle, CCM
Senior Vice President, Product Management, U.S. Dataworks

Amy K. Morris
Senior Director, ACH Network Rules, Nacha

Philip Ridgway
RPO Product Strategist, Federal Reserve Bank of Atlanta

Spotlight Speaker Series: ACH State of the Union

1:15 PM-2:05 PM | Room: National Harbor 10-11

Description coming soon. 

Questions to be answered in this session: 

  1. What is the current state of the ACH Network? Who’s using it and for what, including the Same Day ACH capabilities?
  2. What future enhancements to the ACH Network are coming and are being contemplated?


Michael L. Herd
Senior Vice President, ACH Network Administration, Nacha

Wendy A. Radford, AAP
RPO Product Liaison, Federal Reserve Bank of Atlanta

Alex C. Romeo
VP, EPN Product Manager, The Clearing House

An ODFI’s Guide to ACH Origination Agreements

2:20 PM-3:10 PM | Room: National Harbor 4-5

ACH origination services require an understanding of risk. As faster payments continue to progress and mobile payment applications gain ground, more community banks and credit unions are becoming ODFIs and they need to be prepared to accept any associated risks. Originators should know their obligations to ODFIs, as well as their responsibilities and service parameters. In this session, attendees walk through the ACH Origination Agreement and discuss various areas of risk and proper risk mitigation techniques.

Questions answered in this session:

  1. How does each area of the agreement address different risk scenarios?
  2. Depending on the FI and type of Originators, what are some sound practices to mitigate risk?  


John M. Curtis, AAP, APRP, NCP
SVP, Education & Training, WesPay

Scott Jones
Partner, Adams & Reese, LLP

Maintaining the Strength of the ACH Network through Risk Mitigation

2:20 PM-3:10 PM | Room: National Harbor 12-13

Critical to any business is the ability to recognize and prevent risks as much as possible. This session explores common schemes and risk scenarios facing the industry, and what can be done to mitigate risks, protect consumers and your bottom line, all while keeping the ACH Network in its position as the most trusted and secure payments network. Attendees are encouraged to participate in an open discussion and problem solving with peers.    

Questions to be answered in the session: 

  1. What are the most common risk scenarios for the ACH Network?
  2. What can organizations do to mitigate such risk?


Jordan Bennett, AAP
Senior Director, Network Risk Management, Nacha

Meaningful Modernization of the Nacha Operating Rules

4:25 PM-5:15 PM | Room: National Harbor 10-11

Nacha is proposing changes to the Rules that would accommodate new technologies and channels for ACH initiation, simplify authorizations, make authorizations and security requirements more consistent across channels, allow flexibility in use of some SEC codes, and reduce administrative and record keeping burdens. This session details these changes and how you can prepare.

Questions answered in this session:

  1. What changes are being made to authorization requirements, SEC codes, warranties, and technology standards?
  2. Can you streamline the return process with agreements to accept returns?


Jeanette Hait Blanco
Associate General Counsel - Network, Nacha

Gretchen Elise Lamberg
Counsel, Banking & Financial Services, Sidley Austin, LLP

Jen Wasmund, AAP, CTP, NCP
Senior Manager, Enterprise Payments Risk Management, Capital One

Wednesday, April 22

The ACH Network in the Era of Faster Payments

9:05 AM-9:55 AM | Room: National Harbor 4-5

Just as the payments industry is experiencing a heightened level of growth and creativity with the emergence of new networks, the ACH Network is achieving new transaction activity records as the engrained payments type for consumers and businesses in a diversity of use cases. At the same time, the Network is powering some of the next generation of payment innovations. Meanwhile, Same Day ACH is taking an early, leading role as a part of the continuum of faster payments available in the competitive U.S. market. This session discusses the contents of a white paper by the same name, and the role ACH will play as payments speed up and operate in an always-on environment.

Questions answered in this session:

  1. Where do opportunities for ACH lie in the current market?
  2. What accounts for the growth of Same Day ACH and how will the ACH Network continue to expand alongside other faster payments solutions?


Sarah Grotta
Director, Debit and Alternative Products Advisory Service, Mercator Advisory Group

William D. Sullivan
Senior Director & Group Manager, Government & Industry Relations, Nacha