The Payments Biz

 

The Payments Biz track focuses on the issues that matter most for financial institutions and non-bank providers that are in the business of developing and offering payment solutions—organizations that are competing for market share, revenue, and positioning in the payments field. Sessions explore trends, observations, opportunities, challenges, and strategies in today’s market.

                                                                                                                     

Proposal 25
Protecting What is Yours: Methods for Securing Data

Information security has always been a critical component of financial institutions' business operations, placing banks at the forefront of IT security. However, according to Gartner's 2006 survey -- "Technology Issues for Financial Executives" -- IT security is no longer a top priority of only the banking industry, but of CIOs across all industries. It is management's responsibility to ensure that proper IT security is in place that can adequately protect its clients' data. In this presentation, learn methods for internal auditors to help improve their clients' IT security environment, including the use of a security framework that can assess a company's overall risk levels, prioritization of data and corresponding IT security, and tips for implementing and monitoring security programs.

Speakers:
Kris Ruckman
Partner, Grant Thornton
Matt Thompson
Senior Manager, Grant Thornton
Gareth Webley
Chief Security Officer, National City

Proposal 59
Leveraging Mobile Payments & Understanding its Evolution

Mobile payments are affecting all players -- networks, banks, merchants, consumers -- in the payments industry, as well as non-related players such as wireless carriers. The evolution of these payments presents an amazing opportunity for these companies to grow their businesses and enhance customer relationships. Javelin Strategy & Research has undertaken extensive consumer and industry research on the evolution of mobile payments over the past 2-3 years, and this session covers Javelin's analysis on that evolution, key action that various industry players need to take to capitalize on the opportunities, trends in consumer attitudes and preferences regarding mobile payments, and the value chain as a whole. Issues addressed include what the aforementioned constituents need to make this evolution widespread and what the actual benefits are of embracing the mobile payments.

Speaker:
Bruce Cundiff
Senior Analyst, Javelin Strategy & Research

Proposal 79
Forging the Links Among Payments, Deposit Growth & Customer Loyalty

Banks across the U.S. face a profit paradox: the current short-term focus on fees against the longer-term need for a payments strategy built on generating customer loyalty and overall relationship strength. This panel will explore how retail payments strategy can be integrated with broader deposit-growth and relationship-expansion strategies. Among the issues: What are the key emerging retail customer needs in payments? How does consumer usage of payment services impact the acquisition, retention and profitability of retail DDA and core deposit relationships? Has the trend of expanded rewards led customers to expert perks for doing business with their bank? What are the implications for banks of decoupling payments from deposit accounts? How should banks be positioning mobile in their payments strategies?

Speakers:
Debbie L. Bianucci
President & CEO, BAI
Raymond Chinn
SVP, Payment Strategy, Bank of America
Hugh Gallagher
Senior Vice President, SunTrust Bank
Lee Manfred
Partner, First Annapolis Consulting
Scott Peterson
Senior Vice President, Wells Fargo

Proposal 97
The Revolution of Walk-In Payments

In the age of electronic payments, why do walk-in payments still need to be a part of your payments portfolio? This panel discussion attempts to answer this question and examine why walk-in payments, once thought to be a dying industry, are experiencing a resurgence. What's driving the revolution of walk-in payments? Why has speed of payment become so important? What are the growth trends, user demographics, and predictions for the future? How are the prepaid card and telecom industries in particular driving this industry? Why is walk-in still a staple for post-paid billers? How can you as a biller or financial institution benefit from adding this payment service to your portfolio? Hear from billers, financial institutions, retailers and processors about what they're experiencing in the marketplace today.

Speakers:
Gregory A. Waltz
VP, Strategic Planning, MoneyGram International
Heidi Brown
Operations Manager 1, DISH Network
Andrew Crowe
Senior Vice President, Meta Payment Systems
Randall G. Dotemoto
Chief Strategy Officer, Kinecta Federal Credit Union

Proposal 100
Payments Aren't about Payments Anymore

What do Google Checkout, PayPal, Bill Me Later, Amazon.com, American Express, Visa, MasterCard, and Capital One all have in common? Hint: it's not that they all facilitate moving money from consumers to merchants. We are, in fact, in the early stages of a fundamental paradigm shift in payments. The value payment providers bring to merchants, especially emerging payment providers, is all about bringing new customers to merchants and increasing revenue merchants get from existing customers. In this leading edge presentation, the panel explores how the older, more established payment systems are seeking to leverage their huge volumes of warehoused data, and how the rules of the game have changed for new and emerging payment firms. Hear how the old market entry strategies of lowering merchant costs are being thrown by the wayside, and how the market has raised the table stakes.

Speakers:
Allen Weinberg
Managing Partner, Glenbrook Partners
Mark Lavelle
VP, Strategic Planning & Corporate Development, Bill Me Later, Inc.
Todd Pearson
Vice President, PayPal, Inc.
AJ Shanley
VP, Business Development, TrialPay, Inc.
Tracy Wilk
Director, Global Payments, Settlement & Fraud, Google, Inc.

Proposal 111
Benefits & Challenges of Implementing Real-Time Payment Processing

Growing consumer demand for instant credit has created a surge in the need for real-time payment processing. This presentation examines the benefits and challenges billers and companies face when implementing a real-time solution. Real-time processing can really pay in terms of customer satisfaction, improved account validation and cost-savings, but what do billers need to know about implementing a real-time solution? What is the difference between real-time and near real-time? How are real-time payments different than expedited payments? What are the business costs of implementing a real-time solution and what are the costs/benefits to be realized? This presentation answers these questions and more. Hear from one biller on how their business overcame the challenges and is now reaping the benefits of a real-time solution that pays.

Speakers:
Heidi Brown
Operations Manager 1, DISH Network
Kara Jimenez
Payment Applications Supervisor, Atmos Energy Corporation
Gordon Smith
Director, Technical Product Management & Support, MoneyGram International
Paul Tomasofsky
President, Two Sparrows Consulting, LLC

Proposal 130
Advancing the Payments Business Case

We hear about new payments initiatives almost every week and they always sound like the greatest thing since sliced bread. Come and see why so many of these initiatives that sounded so good never got the market understanding and acceptance that they needed to take off. Were they really ahead of their time, or were they just ill-conceived? As an industry, how do we keep from doing the same thing over and over again by making a better business case up front?

Speakers:
Eileen Poss CTP
SVP, Global Treasury Services, Bank of America
Rick Leander
Executive Vice President, The Clearing House

Proposal 134
An Outsider's View of Payments

Bankers tend to live deep in the payments business on a daily basis. Can we see the forest through the trees? In many respects we are probably too close to the business to see the big trends and big directions. This panel discussion of non-bankers, led by a banker, gets that outsider's point of view on the payments business.

Speakers:
Margaret M. Weichert
SVP, Business Planning & Development, Bank of America
Ryan Gilbert
Vice President, PropertyBridge, Inc., A MoneyGram Company
Rajesh Jayaraman
Chief Technology Officer, Zopa, Inc.
Jason Knight
Founder & CEO, Wesabe
Aaron Patzer
Founder & CEO, Mint

Proposal 136
Green Technology & Practices: Be the Change You Want to See

With the advent of NACHA's green initiatives -- strategic and tactical -- learn how the financial services industry is leading change to better our environment. From applications that benefit financial institutions, processors, businesses and consumers to the environmentally responsible planning in the corporate offices and the branches, this industry is driving change that has long-term benefit for the environment. Focus is on innovative opportunities to reduce the carbon footprint of your business through the use of ACH, image and other technologies, as well as industry efforts to "green" work process, convert, build and maintain "green" offices and branches, and work on multiple levels to reduce the current strain on natural resources and the environment.

Speakers:
Janet C. Boyst
SVP & Group Executive, Wachovia Bank, N.A.
Leonard J. Heckwolf
Investment & Initiative Management Executive, Bank of America

Proposal 152
How to Make Your Business More Vulnerable to eFraud

This session teaches audience members some of the principal ways in which companies and financial institutions, through inadvertence or mistake, may make their organizations more vulnerable to various types of electronic fraud (and how they can avoid creating such vulnerabilities). The presentation, by a leading expert on electronic fraud and identity theft at the U.S. Department of Justice, uses a number of real-world examples in informing the audience about some of the critical mistakes or misjudgments by business entities that enabled criminals in the U.S. and other countries to exploit vulnerabilities and commit identity theft and fraud. It also identifies various policies and techniques that organizations can use to reduce their risks of electronic fraud.

Speaker:
Jonathan J. Rusch
Deputy Chief for Strategy & Policy, U.S. Department of Justice

Proposal 154
How To Turn Your Online Bill Pay Expense into a Revenue Stream

For a decade, banks' rapidly increasing expenditures on EBP have been justified on concepts like stickiness, consumer retention, consumer satisfaction, increased balances and product cross-selling. Although these concepts are attractive, most banks are not able to measure the ROI of EBP. As a result, banks cannot directly associate incremental revenue to their EBP expense. This session demonstrates how banks can monetize their EBP expenditure and data. Topics addressed include: monetization strategies; how to use bill pay cross-sell/up-sell; identifying unusual behavior for retention; identifying characteristics of "best customers" that can be utilized to acquire similar customers in the online channel; and identifying behaviors that can be utilized to reduce fraud.

Speaker:
Peter Gordon
Partner, eCom Advisors

Proposal 155
Competitive Online Strategic Positioning: Regional & Community Banks

Regional and community financial institutions with assets between $10 and $100 billion must create online solutions that are not "one size fits all" online models if they are to compete with large financial institutions. Financial institutions must understand the "personas" of the current and future online banking customers and cater to their needs. The speaker in this session discusses three personas that include key customer segments, firmographics, psychographics, and value drivers that translate into online business requirements and fulfill the persona's unmet needs. The three personas explored are: Desirable Customer (caring, friendly, current technology, mothers with children, ages 35-45); Old School (existing customers and locals, every life stage, ages 50-65); and Best of Both Worlds (caring, friendly, old school service with cutting edge solutions and delivery systems, ages 40-60, and local businesses). Depicting each persona as an individual makes it possible to envision true one-to-one online interactions that should be developed. The speaker demonstrates how to link the persona value drivers to unique online offerings so that you can compete with large institutions.

Speakers:
Greg McCrery
Partner, eCom Advisors
James Michelson
Principal, JFM Concepts

Proposal 156
Bank & Biller Direct Bill Payment Insourcing vs. Outsourcing: Saving Millions, or a Costly Mistake?

U.S. banks and billers pay outsource vendors roughly $1 billion annually for online bill payment, then give the service away for free to their customers. For many banks and billers, this has become one of their largest monthly vendor invoices. Although many still use a single processor, most have considered insourcing part or all of their payment processing to reduce costs, increase control and gain access to their data. Although several large banks and billers have insourced bill payment processing and openly advocate least cost routing, there are other examples of others that have tried to insource, only to abandon the effort and sign a long-term contract with a single processor. In this session, one of the leading experts in the U.S. on bank and biller insourcing will explain when insourcing makes sense, what resource commitments are required, and how to successfully manage the risk. This session could help you to save millions of dollars for your organization, or help to avoid a costly mistake.

Speaker:
Fred Brothers
Managing Partner, eCom Advisors

Proposal 177
Next Generation Banking: A Good Call for Mobile Technology

In an increasingly mobilized world, cell phones have become an essential item whenever leaving home. As consumers clamor for faster, more convenient and cheaper channels for making purchases and conducting banking, the potential for the mobile payments industry appears virtually limitless. This presentation will examine leading edge technologies that allow businesses and consumers to receive account information from financial institutions through a mobile device. Presenters will explore each perspective - the technology provider, the mobile operator and the financial institution - to better understand the impact and revenue opportunities for mobile financial services. They will also address how will mobile financial services be delivered to consumers and businesses now and in the future and the keys to adoption of mobile financial services.

Speakers:
Kelly Buday
Director, Marketing, Firethorn, a Qualcomm Company
Michael Lindsey
SVP, Manager Alternative Delivery Svcs., BancorpSouth
Rob Rankin
Vice President, Fifth Third Bank

Proposal 179
Network Effect: Expedited Payments & Payment Consolidation

The market for premium expedited payment services is exploding and is estimated to reach $1.7 billion by 2009 as more consumers pay premium fees for guaranteed faster payments. Biller-direct web sites continue to experience exponential adoption increases, as they serve those customers who want their payments posted at the last minute. But truly same-day expedited payments serve both consumer and biller demands -- consumers' payments are credited the same day they are made, and billers receive payment the same day. How? Through the network effect generated by marrying a broad biller network, with hundreds of endpoints, that connects directly to financial institutions. In this session, speakers examine banking-based expedited payments that link the financial institution gateway directly to a biller network and the benefits for consumers and billers for cash and treasury management. Also discussed are the advantages gained for account settlement when a financial institution is able to receive a consolidated biller batch file for its thousands of consumers paying hundreds of billers every day.

Speakers:
David Munger
VP, Product Management, Online Resources Corporation
Mike Randall
Chief Information Officer, Silver State Schools Credit Union

Proposal 188
Virtual Collection Agent: A New Channel for Delinquent Payments

With the meltdown of the subprime mortgage market spilling over into prime lenders' portfolios and the threat of consumer delinquency rates increasing in the card industry and across multiple biller industries, the task of collecting delinquent payments represents a unique challenge. The challenge is made greater by the need to maintain good customer relations with delinquent account holders. The web channel is proving to be a powerful venue for improving delinquent payment rates by providing financial institutions and billers with a virtual collection agent that helps them make right-party contacts, decrease delinquency roll rates, increase payment rates and amounts, and provide a supportive 24x7 collections environment. This session looks at the key role the web channel can play in expanding or implementing effective collection efforts. Other topics addressed include trends in consumer behavior that have made web-based collections a natural next-step in the evolution of the online payment channel, and virtual payment collection best practices, including consumer-focused marketing that can help increase ROI and preserve valued account relationships.

Speakers:
William T. Kinnelly
SVP, eCommerce Services, Online Resources Corporation
Lee M. Narwold
VP, Risk Operations, Royal Bank of Scotland

Proposal 209
Banking Opportunity in the Healthcare Industry

Massive changes in the healthcare industry are underway which potentially will provide great opportunities for the banking industry. While some insurance companies are forming their own banks, other insurance companies and banks are seeking and forming partnerships to address these changing needs and to profit from the deposits and fees to be generated. In this session, speakers discuss the results of a 2007 healthcare payer survey, the changes underway in the industry, how opportunities are being addressed, and how the banking industry can benefit by participating in this transformation.

Speakers:
Dana J. Gould AAP
Senior Research Analyst, Financial Insights, an IDC Company
Wayne Provost
Chief Strategy Officer, ProviderPay

Proposal 214
Commoditization of Bank Networks: Havoc or Hope?

Nothing is as it seems in payments anymore. Capital One, PayPal and HSBC have decoupled debit cards from DDAs. The card associations, now public entities, brand just about everything and address pressures for more enlightened pricing. EFT networks exploit the PIN-less debit opening to get into the innovation game. Payments processors bulk-up, spin-off or go private -- chasing new positions in the emerging payments landscape. The net result is a payments 'free-for-all' that will be played out under radically different economics and harrowing security challenges in a marketplace where bank networks are rapidly becoming openly-accessed commodities. This session brings all these changes into a proper context and holistic perspective, enabling attendees to: handicap the product providers and markets, and speculate on potential winners and losers; understand the consequences of all the recent financial restructuring on the industry; assess the relative impact of all these changes on their institution's bottom-line; and consider which strategic options offer their best business prospects for the future. The session also avails a quantitative framework for projecting payment revenues and incomes over the next ten years.

Speaker:
Steve Mott
Principal, BetterBuyDesign

Proposal 248
Optimizing Efficiencies in a Payment-Agnostic Environment

Today's highly competitive banking market requires an ability to quickly meet or exceed customer expectations. Corporate customers represent an even more complex challenge due to the high volume of time-critical financial data they exchange on a global basis. Banks and corporates seek every efficiency to maximize business returns and increase bottom-line results, and want to send a clear signal that customers can not only rely on the integrity of their data, but also keep pace with the inevitable changes and upgrades of their business over time. This presentation offers a case study of how a bank reacted to evolving customer needs. This includes improved payment processing efficiencies, including improved straight through processing, shortened implementation timelines and elevated customer satisfaction across all payment types via a central repository. Features include intelligent decisioning (using a rules-based engine driven by a business interface), visibility to all payments, customer self-service, and scalability. Hear how one bank is capitalizing on significant opportunities to improve profitability through integrated payment transaction management.

Speakers:
Linda Coven CCM
Head of Product Development, Silicon Valley Bank
Elizabeth A. Cronenweth AAP, CTP
Product Line Manager, Financial Services, Sterling Commerce

Proposal 267
Mobile Payments are Mainstreaming the Unbanked/Underbanked

Mainstream financial institutions know the unbanked/underbanked population is a challenging market segment to crack. The speaker discusses how innovations in mobile payments are starting to provide compelling ways for the unbanked to access financial services, improve their economic situations and rethink their relationships with financial institutions. Several case studies are presented that demonstrate real market experience in mobile payment products targeting the unbanked and underbanked segments, such as G-Cash, M-PESA and those involved in the GSMA initiative on remittances including Wizzit. Topics addressed include: the unique demographics, behavior, attributes of the unbanked/underbanked consumer; features of those innovative mobile offerings targeted at the unbanked/underbanked segments; innovative approaches to value transfer; success rates; and the potential for these offerings to lead to an increase in the banked population and/or improved financial situation for users in the target markets.

Speaker:
Samee Zafar
Director, Edgar, Dunn & Company

Proposal 288
Cutting Through the Clutter to Prioritize Payments Opportunities

Without a framework for filtering and prioritizing opportunities, executives face an almost insurmountable task in staying current with the explosion in payments innovation. For example, there has been a proliferation of potentially disruptive technologies that may change the competitive landscape. These include decoupled debit, alternative networks, and mobile banking and commerce, plus several recent acquisitions of specialty payments providers by financial institutions. Staying current with everything is nearly impossible. Focusing on the things that matter to your institution is the key. The speakers present a framework that meets this need. It shows how, for example, legacy banks should focus in different areas of the payments landscape than those of many specialty vendors. The framework for regional banks is also illustrated. Attendees learn how to face the challenges identifying "where to play" in the payments spaced based on an institution's competencies and contacts, and how to balance payments focus against significant revenues derived from "core product accounts."

Speakers:
Gordon Goetzmann
Executive Vice President, First Manhattan Consulting Group
Paul Sussman
Vice President, First Manhattan Consulting Group

Proposal 290
Determining the Best Practices in Online Bill Pay

Debit bill payment continues to be one of the fastest growing forms of consumer payment on the Internet. A 2005/2006 STAR Consumer Payments Usage Study found that 40% of consumers with Internet access pay their bills online. With such an increase in consumer demand for online bill payments, billers must recognize, evaluate and develop strategies to respond to the increased interest in paying using debit. In order to promote consumer choice of payment options and increase adoption, the STAR Network, in association with other EFT networks, has developed a set of guidelines to assist billers and processors to help their consumers understand new payment options. In this session, speakers discuss these options, explore trends driving the online bill payment industry and define what it takes to implement these new technologies. Determine the most effective payment options to reach your particular consumer audience and learn the latest consumer opinions on payment methods.

Speakers:
Leon Majors
President, Phoenix ESP Payments Research Group
Cherie McDowell
Management Analyst III, Nevada Department of Motor Vehicles
Melissa Santora
Director, Product Development, STAR Network

Proposal 292
Vegas Vices & Internet Payments: Understanding the Implications

Congress passed the Unlawful Internet Gambling Enforcement Act in October 2006. The Act instructs the Federal Reserve Board and the Secretary of the Treasury (in consultation with the Department of Justice) to jointly prescribe regulations requiring designated payment system participants to establish policies and procedures reasonably designed to prevent or prohibit payments associated with unlawful Internet gambling. The deadline for comments on the proposed rule issued in October 2007 to implement the Act was December 12, 2007. Are tobacco sales over the Internet the next area of focus? Sales to minors and the loss of sales tax revenue are of particular concern to law enforcement and taxing authorities. Are there other issues? What efforts are being undertaken by law enforcement and what are the potential liabilities for financial institutions and other payments providers? In this session, representatives from the Federal Reserve Board of Governors and the New York Attorney General's Office address how these public policy issues are intersecting with the payments system. Speakers clarify the legal and regulatory implications and offer guidance for compliance.

Speakers:
Joseph Baressi
Financial Services Project Leader, Federal Reserve Board of Governors
Christopher Leung
Assistant Attorney General, New York State Office of the Attorney General

Proposal 293
It's Not Just Your Father's Checkbook Anymore: The Biller's View

This information-packed panel discussion focuses on consumer payment trends, technology considerations and regulatory requirements amidst the growth of a wide variety of electronic options to traditional paper checks. Corporate payments experts, representing utilities, telecom and financial services discuss their respective experiences with all types of payment channels, methods and consumer adoption rates. Rising consumer demand for expanded choice is driving the proliferation of additional payment methods, including credit/debit cards, stored value cards, mobile payments and self-service channels such as the Internet and telephone. Panelists share their views of what methods and channels have hit adoption points both for continuing growth and declining usage.

Speakers:
Jill Bohlken
VP, Cash Operations, GMAC Rescap
Kelly Dizon
Director, Cash Application & Payment Solutions, Qwest Communications
Blaine Riley
Mgr., Remittance Processing & Mail Services, SCANA Corporation
Robert E. Wilson CTP
Chief Operating Officer, BillMatrix Corporation

Proposal 307
Impact of Social Networks on Fraud & Payments Challenges

What are the implications of the intersection of fraud and payments for financial institutions? The speaker discusses how cross-channel fraud is affecting financial institutions from the boardroom to the customer experience. Emerging technologies being developed that use sophisticated calculations to predict fraud activity and identify heretofore undetectable relationships among organized criminals are addressed.

Speakers:
Catherine A. Allen
Chairman & CEO, The Santa Fe Group
John R. Beran
EVP & CIO, Comerica Incorporated
David Porter
SVP, Analytics, Detica Group

Proposal 329
Federal Reserve's Retail Payments Research Study

Since the inception of paper-based electronic payments, the payments landscape has changed dramatically. In response, the Federal Reserve System commenced the third Retail Payments Research Project (initially conducted in 2001 and subsequently in 2004) to track the trends and current makeup of the retail payments market in the U.S. Participants are briefed on the studies' latest findings which target the change in use and amount of checks, credit and debit cards, and ACH transactions in 2007. The audience will walk away with knowledge of how these trends may affect their financial institutions or industry involvement.

Speakers:
Ed Bachelder
Director of Research, Dove Consulting
Richard R. Oliver
EVP & Retail Payments Product Manager, Federal Reserve System
David C. Stewart
Senior Expert, McKinsey & Company
Jack K. Walton II AAP
Associate Director, Board of Governors Federal Reserve

Proposal 361
Bill Pay Data & Credit Scoring: What You Must Know

Bill pay data is being used to produce alternative credit scores. What are the attributes and data streams needed to produce accuracy and accountability in this emerging data warehousing and analysis approach? Who are the players producing this data, where is it going, and what is the value proposition behind collecting, and aggregating this data? This session answers these questions and outlines what is emerging as the future for this payments-based technique in the evaluation of consumers' credit worthiness.

Speakers:
Fred Brothers
Managing Partner, eCom Advisors
Garry Hedges
VP, Director of Payments Strategy, Synovus Financial Corporation
Corey Stone
Chief Executive Officer, Payment Reporting Builds Credit

Proposal 362
The Importance of ePayments in the Credit Union Industry

In the past several years, electronic payments have evolved rapidly. A few years ago they were a competitive differentiator for a financial institution. Today they are a minimum requirement. Large banks are offering a broader and broader suite of electronic billing and payment products - free bill payment, free international transfers, cross-institution transfers, online account opening and funding, etc. via multiple online channels - web, voice and mobile. Having a robust banking website with multiple electronic payment products no longer positions a financial institution as a leader, but NOT having them marks the institution as trailing the market. This session will explore the evolution of the online delivery channel and electronic payment solutions in the credit union industry, and the importance of these products for the continued success of credit unions. It will also explore the notion that online channels can be the "great equalizer" - enabling credit unions to compete more effectively with banks that have far more branch locations and service their members more effectively.

Speaker:
Marcie Haitema
EVP, Correspondent Services, U.S. Central

Proposal 363
Security in the Post-FFIEC World

It's been almost 18 months since the December 31, 2006 FFIEC Guidance for Authentication in an Internet Banking Environment deadline. The speaker in this session discusses what financial institutions are doing today to ensure continued FFIEC compliance and how and what emerging threats may alter their authentication strategies in 2008 and beyond.

Speaker:
George Tubin
Senior Analyst, TowerGroup

Proposal 387
Emerging Payment Alternatives - Demystified!

New payment channels and technologies are being introduced at a breakneck pace. This session will provide an overview of the leading emerging channels for payment initiation, such as mobile payments, NFC/contactless payments, "Decoupled," PIN-less, and reloadable debit cards, PayPal, Google Checkout, Amazon Flexible Payments, and NACHA's Secure Vault Payments. Interested in learning even more about these payment channels? This session also provides you with a listing of other concurrent sessions that will be covering these emerging payments to help you make the most of your Payments 2008 experience!

Speakers:
Howard Forman AAP
Senior Vice President, Wachovia Bank, N.A.
Terri Pelle Sands AAP
Managing Director, Payments Information Circle

Proposal 388
Are Payments Outpacing Regulations?

Technology has enabled payment pathways to converge in an environment that is defined by regulations that are the legacies of a previous era; however, many contend that these regulations have become constraints to innovation. When will new regulations emerge to support an environment that maximizes transactional efficiency while preserving the rights of all parties to the transactions? What are the essential elements of next-generation payment regulations, and who, if anyone, is driving their development? This session will take a thought-provoking look at the challenges created by the current payments regulatory environment and the opportunity to create a new regulatory environment that benefits all stakeholders.

Speakers:
Stephanie Heller
Counsel & Vice President, Federal Reserve Bank of New York
James Hicks
SVP & Group Executive, Payment Services, Wachovia Bank, N.A.
Devon Marsh
SVP, Electronic Services Risk Manager, Wachovia Bank, N.A.

Proposal 408
Overshooting the Mark: Is the Retail Payments Industry Ripe for Disruptive Innovation?

When companies offer products with more features than customer segments can absorb or will pay for, they are vulnerable to disruption. Are retail payments for consumers and merchants in overshoot and vulnerable to disruptive innovation? Topics to be addressed include: Why the retail payments industry is in overshoot and vulnerable to innovations that change the competitive framework; how search-to-purchase is changing competition for the retail payments slice of a transaction; how retail payments players can leverage brand recognition, infrastructure, volume, and profitability to turn the search-to-purchase experience to their advantage. Discover new ideas on how to profit from emerging financial services industry disruption.

Speakers:
Frank Sui
Principal, Deloitte & Touche LLP
Howard Weinberg
Principal, Deloitte & Touche LLP

Proposal 410
Examination of Retail Payment Systems

The FFIEC is updating its Retail Payment Systems booklet in recognition of the changing payments landscape. New electronic payments systems and technologies offer efficiency gains by allowing for rapid and convenient transmission of payment information among system participants. However, the emergence of a new payment mechanism can also enable the rapid propagation of fraud and operational disruption if data is compromised. The increased participation of non-bank third-parties in retail payments systems further challenges management of retail payments risk. This session is led by several of the examiners who authored the FFIEC booklet and they offer perspectives on how they examine payment systems such as ACH, Check 21, and Merchant Card Processing. They also discuss ways of improving credit and compliance risk processes for retail payments products, especially for the deployment of remote and Internet-based check and ACH capture systems.

Speakers:
Tony DaSilva AAP, CISA
Examiner, Federal Reserve Bank of Atlanta
Bob Kennedy
Director, Operations Risk, Federal Reserve Bank of Atlanta
Steven Pesek
Senior Examiner, Federal Reserve Bank of New York

Proposal 414
Gen Y - Creating Payments Tools for the Next Generation

Generation Y, estimated at between 60 and 76 million individuals born from the late 1970s through the early 1990s, represents one of the single largest groups of consumers in US history. A vast emerging market with distinctive characteristics, this is a segment that financial service providers must address in new ways with innovative products and services. The growth in alternative payment vehicles such as PayPal, Google Checkout, or RevolutionCard and the emergence of new payments products and financial services marketing through social networking sites such as MySpace and Facebook represent the forefront of payments innovation and create a roadmap for addressing this segment. This dynamic session explores the market characteristics and needs of Gen Y and illustrates how creative payments products and marketing approaches can be used to build committed customers in the Gen Y segment.

Speakers:
David Cautin
Senior VP & General Manager, Online Busi, Revolution Money, Inc.
Paul Grill
Partner, First Annapolis Consulting
Elizabeth Robertson CCM
Senior Manager, First Annapolis Consulting, Inc.

Proposal 433
The Risk of Irrevocable Settlements

The world of payments continues to change and evolve. Customers demand real-time solutions - from account decisions to expedited payments. Regulations are also beginning to demand real-time settlements as in the case of the UK Faster Payments initiative. In order to meet the demands, financial institutions must first understand the risk associated with real-time irrevocable settlements. Will this just be another opportunity for criminals to profit from? This session explores the risks that arise from a new era of expedited payments and offers best practices for mitigating those risks.

Speaker:
Erik Stein AAP
Senior Director, Fraud Solutions, Fair Isaac Corporation

Proposal 434
Small Business: 24.7 Million Businesses Need Help

Large companies utilize automated customer payment solutions to create significant efficiencies in cash collection. The 24.7 million small businesses desire these same efficiencies, but have been slow to adopt automated payment solutions. Banks have had difficulty offering efficient solutions to small businesses that generate profitable revenue. This session examines reasons for the slow adoption rates, identifies barriers that need to be overcome, and highlights economic rewards available to banks and providers that can solve the needs of the small business owner. By providing a simple solution, providers can alleviate the confusion that causes fear and delays adoption. To do this, providers must truly understand what is important to small businesses and eliminate noise from the decision making process.

Speakers:
Jeff Gardner
President, PaySimple
Karen Webster
Co-Founder & President, Market Platform Dynamics

Proposal 445
500K Mobile Customers in 180 Days

This session addresses the strategy utilized by a large financial institution to launch their mobile banking product. Bank of America will review their recent launch of mobile banking, which gained more than 500,000 customers in less than 180 days and provides a forum for objectively contrasting and comparing the pros, cons, risks and costs of this experience in mobile.

Speaker:
Doug G. Brown
SVP, eCommerce Product Development, Bank of America