Industry Agenda General Session

Keeping clients satisfied is a key aspect of any business relationship, but how do you maintain satisfaction while reducing costs? How are economic forces and bottom-line decisions affecting immediate and long-term product strategies, service levels, and negotiating positions? Is a focus on fee income a way to temper the tide? Where will the industry go from here and what is the impact? Will electronic delivery and payment options provide a way to help cut costs while maintaining quality customer service? Hear from a diverse panel of industry experts on how they perceive organizations can best weather an uncertain economic environment while keeping their customers in mind.

Speakers:
James Van Dyke
President & Founder, Javelin Strategy & Research
Pamela A. Carson
EVP, Group Executive, KeyCorp
Lloyd F. O'Connor
Managing Director, JPMorgan Chase
David Pryce
Head of the Americas, SWIFT