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Monday, April 26

 

The Payment Business & ACH from a Community Bank's Perspective

611

8:00 a.m. - 9:00 a.m.

As the financial landscape continues to change and stabilize, financial institutions will never be the same. Speakers in this session look at how one community bank took payment business & operation, as well as ACH, and leveraged that commoditized business to gain market share and deposit growth. What challenges were faced internally and how were they overcome? What steps were taken to implement this new approach, how long did it take to arrive at the goal, and what were the results?

Level: Fundamental

 

Jeffrey D. Foote, CTP

EVP, Commercial Banking, Broadway National Bank

 

Casey H. Wilcox

VP & Manager, Fundtech Corporation

 

EBIDS is Ready for its Close-up: Putting Online Presentment & Payment to Work for Your Business

616/617

8:00 a.m. - 9:00 a.m.

As consumers increasingly adopt online banking practices, businesses are faced with an opportunity to cash in on this electronic trend. Speakers examine the NACHA Electronic Billing Information Delivery Service (EBIDS) pilot, and how this solution is making it easier and safer for consumers to receive and pay bills through their online banking accounts. Speakers review the complete on-boarding process, including the specific roles and responsibilities of the retail bank, the biller and the customer and outline the implementation process, along with how current linkages with banks and other providers can be utilized. As EBIDS rapidly reaches a tipping point for success, billers should take advantage of the opportunity to increase customer adoption of e-billing. Speakers enumerate the business benefits of EBIDS, such as payment posting with credit payments and guaranteed remittance, elimination of exception payments, and better serving customers in the growing online banking channel.

Level: Intermediate

 

Steven E. Bernstein

Executive Director, J.P. Morgan

 

Angeline DePauw

Director, Electronic Remittance, Verizon Communications

 

Christopher Huppert

SVP, Wholesale Internet & Treasury Solutions, Wells Fargo

 

Rob Unger, AAP

Senior Director, Network Services, NACHA - The Electronic Payments Association

 

Building a Real International ACH - Legal & Compliance Challenges

616/617

11:15 a.m. - 12:15 p.m.

The successful implementation of the International ACH Transaction (IAT) in September 2009 does not negate the fact that there remain countless legal and compliance challenges surrounding the creation of the International Payments Framework (IPF), with its mission of further improving non-urgent, cross-border payments. What will IPF do in global terms and what does this mean for ACH-participating banks? This session features the Federal Reserve legal counsel and the IPF's legal counsel who examine the goals, strategies, and future of the IPF, along with the unique opportunities that SEPA's adoption of a single format for cross-border payments within Europe and the IAT in the States provide to banks in the U.S. Can these initiatives link the rest of the world and what does the effort to globalize mean to the international payments landscape? Learn about the challenges facing the IPF: what it takes to create a legal bridge between different transaction formats, rules, and currencies; create a common legal framework for often competing business cases; and comply with the legal and regulatory requirements of many different countries. After this session, you will have a better appreciation for the promise of the IPF and for the challenges faced as the industry works to further improve non-urgent, cross-border payments.

Level: Advanced

 

Richard M. Fraher

Assistant General Counsel, Federal Reserve Bank of Atlanta

 

Hope Schall

Associate, Vedder Price

 

Taking the Sting Out of ACH Dispute Management

611

1:30 p.m. - 2:30 p.m.

Regulatory concerns and cost pressures have put a greater emphasis than ever on efficiently managing ACH transaction disputes. In this case study, PNC Bank details how it is centralizing its ACH data archive to expedite transaction dispute management. The speakers highlight market trends and regulatory factors in ACH dispute management; PNC Bank's situation and challenges before implementing a centralized ACH archive; the process the bank went through to evaluate available solutions and build a business case for the initiative, the impact of the archive on both customers and internal procedures, and lessons learned.

Level: Advanced

 

Duane Fahrion

AVP, Production Engineer, PNC Bank

 

Gary Provo

Executive Vice President, eGistics, Inc.

 

Recent Developments in Electronic Payments Law

618-620

1:30 p.m. - 2:30 p.m.

Presenters in this session discuss legal issues raised by current innovations in electronic payments law, including recent amendments to the NACHA Operating Rules. Speakers also explore the state of efforts to promote "regulatory reform" and likely impacts on the ACH system from changes in Federal and state oversight at both the ACH Operator and institution levels.

Level: Advanced

 

Jane Larimer

EVP, ACH Network Administration, General Counsel, NACHA - The Electronic Payments Association

 

Jane K. Winn

Professor of Law, University of Washington

 

Beyond the Boilerplate: Agreeing on an Agreement

604

4:30 p.m. - 5:30 p.m.

One of the most important pieces of the ACH origination process is the agreement, which binds the customer originating ACH items to the terms set forth by the ODFI. While most customers will have no problem signing an ODFI's standard ACH agreement, there may be some customers that require additional language be added or removed. What are the things to consider when modifying an ACH agreement for a particular customer? Who should be involved in the process? Attendees learn the steps that must be taken to craft an agreement that protects the bank as well as the needs of the customer.

Level: Intermediate

 

Kristy D. Powell, AAP

Commercial Risk Manager, Synovus Financial Corporation

 

Patricia Presta, AAP

VP, Education & Communication, Western Payments Alliance

 

Pamela H. Wall

Vice President Cash Management, Columbus Bank & Trust Company

 

Simplification is Simple: Navigating the "New" NACHA Operating Rules

618-620

4:30 p.m. - 5:30 p.m.

The key to understanding Rules Simplification is knowing the Rules themselves have not changed. If NACHA's Voting Membership approves the Rules Simplification initiative, the 2011 NACHA Operating Rules will have a whole new look. While the rules themselves will be the same, where they can be found will be a bit different. Speakers in this session explain the reasoning driving the Rules Simplification initiative, review existing tools that can help prepare for the possible change, and share lessons learned from the industry over the last two years.

Level: Intermediate

 

Laurie Appelbaum, AAP

Payments Association Specialist, The Clearing House

 

Wendy Radford, AAP

Project Manager, Federal Reserve Bank of Atlanta

 

Moderator: Richard W. Burke Jr., CCM

Senior Vice President, TD Bank, America's Most Convenient Bank

 

Tuesday, April 27

 

Revving-Up For Your 2010 Rules Compliance Audit

611

8:00 a.m. - 9:15 a.m.

As the Payments industry continues to evolve and change so does the role of the auditor. With revisions to Appendix 8 and the addition of IAT, many organizations will need to adjust ACH audit procedures to ensure compliance with the NACHA Operating Rules. Speakers include representatives from the Rules Compliance Audit work group, a Regional Payment Association who performs annual audits, and a financial institution. Are you ready for your 2010 Rule Compliance Audit?

Level: Advanced

 

Amy J. Fisher, AAP

Director, Audit Service, Upper Midwest ACH Association

 

Pamela Rodriguez, AAP, CISA

SVP, Professional Advisory Services & Education, EastPay, Inc.

 

Michelle Sledge, AAP

AVP & ACH Operations Manager, Fifth Third Bank

 

Managing Risk at the Community Bank Level

606

10:00 a.m. - 11:15 a.m.

Speakers in this session examine best practices and processes that will help the smaller community banks in managing their risk exposure when it comes to originating ACH. For ODFIs, protecting originators from fraud is a priority. There are several methods financial Institutions use to help protect their originators, including call backs, calendars and risk limits. Among the most effective methods of protecting originators is the use of USB Tokens; however the cost and time associated with implementing any "strong authentication program" is often a deterrent, particularly for an originator who has never been the victim of one of these viruses. Speakers discuss the typical profile of a keylogging scam and the experiences that one community bank had in implementing a strong authentication program and how they achieved customer buy-in.

Level: Intermediate

 

Michelle Bonser, AAP

Bank Service Business Analyst, Viking Bank

 

Jeffrey D. Foote, CTP

EVP, Commercial Banking, Broadway National Bank

 

Jim Petkovits, AAP

Vice President, Northwest Clearing House Association

 

My Audit is Satisfactory, No Risk Here

611

1:30 p.m. - 2:30 p.m.

Most financial institutions are very aware of risk in the ACH Network and almost all FIs have a risk management plan in place, but how prepared are you really? Is a satisfactory ACH audit enough? How well do you know your customer? Who is putting your FI in danger? Conversation rotates amongst a panel that contains both ACH operators, an external auditor, and a bank supervisor. Speakers in this session focus on effective ACH risk management and include cases of discrepancies between ODFI perceived risk vs operator or supervisor perceived risk.

Level: Fundamental

 

Christopher N. Alexander, AAP

Assistant Vice President, Federal Reserve Bank of Atlanta

 

Donna Ashworth

Executive Director, Tennessee ACH Association

 

Carter Messick

Lead Information Technology Expert, U.S. U.S. Department of the Treasury, OCC

 

Alex Romeo

VP, EPN Product Manager, The Clearing House

 

Now That 50 is the New 30, is Same-Day ACH the "New" Next-Day ACH?

618-620

3:15 p.m. - 4:15 p.m.

For many years, you have relied on efficient processing and settlement of ACH payments for one and two-day forward payments. Are you ready for same-day check conversion, telephone, and Internet-initiated payments? Speakers review the impact on originating and receiving banks, implications and expectations of originators, receivers, and vendors, as well as how same-day ACH can add value to financial institutions business strategies. During the session, speakers discuss how a same-day ACH service has potential to enhance funds availability by expediting collection of consumer debits; accelerate identification and disposition of payments needing to be returned due to error or fraud; and expand business opportunities to a DFI's account holders. This discussion identifies both benefits of a same-day schedule as well as issues and improvements yet to be vetted.

Level: Intermediate

 

Steven Cordray, AAP

Retail Payments Project Manager, Federal Reserve Bank of Atlanta

 

Nitin Kulshrestha

Director, Product Management, PayPal, Inc.

 

Laura Magazu, AAP

Product Manager, Fiserv

 

Co-presenter to be announced

 

Expanding the Pie: Gaining Greater Share-of-Wallet with WEB & TEL

602/603

4:30 p.m. - 5:30 p.m.

Speakers in this session provide a "soup-to-nuts" perspective of all aspects of "native ACH" applications - the WEB and TEL Standard Entry Class Codes. The content is based upon the premise that these two ACH applications generate additional sales without impacting existing transaction volume; expand target markets and meet the evolving needs of contemporary consumer demands such as "just-in-time" payments and payment options offering greater budgetary controls. Presenters entertain the audience with a point-counterpoint discussion of the barriers and advantages of each SEC code including historical background, rules framework, trends in volume and usage, and marketplace opportunities. Attendees take away a fresh perspective on how TEL and WEB can be advantageous as payment options, along with a solid understanding of the compliance requirements for both.

Level: Intermediate

 

Fred Laing, II, AAP, CCM

President/CEO, Upper Midwest ACH Association

 

Deborah Matthews, AAP

Profit Stars Marketing Manager, Jack Henry & Associates/ Profit Stars

 

The Corporate User Perspective on "Same-Day" ACH

609

4:30 p.m. - 5:30 p.m.

The Federal Reserve will launch an opt-in service in second quarter 2010 that accomplishes the depositing, processing, editing, distribution, and settlement of certain ACH debit payments during the current processing day. The service moves up funds availability and expedites returns by one day. The concept of accelerated ACH processing schedules has been discussed within the industry for years, and approaches have been and continue to be evaluated. This new Federal Reserve service introduces new capabilities and specific benefits. In this session, a panel of experienced corporate, financial institution, and ACH Operator representatives examine the business, operational, risk, and educational implications of this new offering, and potential alternatives, from the corporate point of view.

Level: Intermediate

 

Jennifer Bezdek, CTP

Director, Global Cash Management, Fluor Corporation

 

Mary Burchette

SVP, Global Treasury Management, U.S. Bank

 

Rue Jenkins

Assistant Treasurer, Costco Wholesale Corporation

 

Brad Larson

VP, Global Treasurer, Claire's Stores

 

Claudia Swendseid

Senior Vice President, Federal Reserve Bank of Minneapolis

 

IAT- After the Fall

616/617

4:30 p.m. - 5:30 p.m.

September 18 has come and gone and the "new" International ACH Transaction has been a required reality for six months now. Before last fall there was a great deal of discussion regarding the perceived need for the IAT and its ultimate impact on the ACH Network. IAT generated a lot of talk, concern and uproar prior to implementation. What has been the reality? Speakers in this session examine what has actually happened as a result of the new rules since the implementation date last fall from both a bank and a corporate perspective.

Level: Intermediate

 

Ronald G. Jacoby, AAP

ACH Operations Officer, Columbia State Bank

 

Laura Listwan, AAP, CTP

Senior Vice President, U.S. Bank

 

Mark Webster CCM, CPA

Partner, Treasury Alliance Group, LLC

 

Wednesday, April 28

 

How to Take The Pain Out of One-Time Payments

607

8:30 a.m. - 9:30 a.m.

One-time electronic payments such as WEB and TEL transactions occupy an ever-increasing share of ACH Network volume. Due to the unique challenges these payments create, many Originators either do not offer them as options to their consumers, or offer them in limited circumstances. This can lead to higher card processing fees and a perceived lack of payment choices as consumers demand and expect more payment flexibility. Speakers in this session discuss best practices for processing one-time payments, including risk mitigation, returns management, MICR parsing, and the implementation of a NOC application.

Level: Advanced

 

Steve Kramer

Vice President, Western Union

 

Laura Lee Orcutt, AAP

SVP, Group Product Manager, Wells Fargo

 

Cementing Your Future in the Payments Industry: Becoming an AAP

611

8:30 a.m. - 9:30 a.m.

Is becoming an Accredited ACH Professional (AAP) on your career map? Are you thinking about taking the AAP exam this October, but are not sure where to begin? Speakers in this session explore the purpose and value of the AAP designation and continuing education process, the scope of the AAP Exam and the practical steps that you can take now to reach your destination by October. In addition, a newly-accredited AAP shares her experience with the exam process and how this important designation has enhanced her career.

Level: Advanced

 

Colleen B. Conway, AAP

Specialist, Banking Process, Semperian

 

Lisa Iselli, AAP

Education Coordinator, The Payments Authority, Inc.

 

Jennifer Kirk, AAP

Director, Training, EPCOR

 

Migrating High-Cost Consumer Payments to Lower Cost Alternatives

608

9:45 a.m. - 10:45 a.m.

In a dynamic payments world with seemingly endless combinations of payment channels and methods, what can a biller do to migrate its customers to lower-cost options? Learn how changes in biller's approaches are spurring consumer adoption of electronic payments and how you can change consumer payment habits by offering electronic billing and payment, either on your company's or a third-party's Web site.

Level: Intermediate

 

Ed Bachelder

Director, Research, BlueFlame Consulting, LLC.

 

Mark Breyer

Receivables Director, American Family Insurance Company

 

ACH Marketing: Finding Common Ground

612

9:45 a.m. - 10:45 a.m.

The end game for all ACH Network participants is network volume growth, and working together to promote the widespread deployment of effective ACH marketing programs is critical. In this session, attendees hear from representatives of both ACH operators what they've learned about developing marketing plans, identifying target markets, and coming up with effective and efficient ways to reach those markets. Find out what opportunities still exist to expand ACH network volume, and leave this session with some ideas on how to benefit from those opportunities. In addition, FMS presents information pertaining to the success of the Go Direct campaign. Presenters describe concrete, actionable tactics and practices that you can put to use immediately.

Level: Fundamental

 

Diane L. Freeman, AAP

Marketing and Communications Manager, Federal Reserve Bank of Atlanta

 

Tepricka Morgan

Senior Marketing Specialist, U.S. Department of the Treasury, FMS

 

Mark Tizzard

Strategic Product Development Manager, The Clearing House

 

Leveraging Best Practices for International ACH Payments & OFAC

609

11:00 a.m. - 12:00 p.m.

The U.S. is rapidly adapting to the globalization of commerce, further integrating the flow of funds and remittance information into the global economy. As a result, more financial institutions will be able to provide international payment services to their customers. However, along with these new business opportunities, come new compliance requirements, which are unique for international ACH payments.  Speakers in this session take a closer look at the new NACHA rules and provide a best practices point of view. Attendees learn best practices from a money services business (MSB) compliance perspective on how to partner with their ODFI to understand their compliance obligations, as well as the banker's perspective concerning how banks identify appropriate risks to measure and how to comply with OFAC. Attendees will take away a better understanding of how banks evaluate risk associated with a particular client or industry and a checklist to use when initiating an IAT.

Level: Intermediate

 

William K. Grace, AAP

VP, GTM Product Management, KeyBank

 

Anthony Luis Rodriguez

Chief Global Compliance Officer, RIA Financial Services